• Own the end-to-end digital CRM and lifecycle strategy, from framework design to performance impact. • Design and evolve customer journeys, segmentation logic, automation, and personalisation. • Drive strategic use of modern CRM platforms, data, analytics, and emerging lifecycle tools. • Translate Southeast Asian customer behaviour and insights into scalable CRM strategies. • Define CRM KPIs and take ownership of outcomes across retention, engagement, and LTV. • Partner closely with Product, BI, and Marketing to align CRM initiatives with growth objectives.

Role Description An organized and people-oriented ABA Scheduling Success Manager is sought to support quality care for children and families by ensuring consistent and compliant scheduling services. This role is responsible for managing client schedules, monitoring authorization utilization, coordinating coverage needs, minimizing gaps in care, and maintaining effective communication with families and clinical staff. The ideal candidate is solution-focused, detail-oriented, and thrives in a fast-paced environment. - Manage and optimize client and staff schedules - Monitor authorized versus utilized hours to support compliance and continuity of care - Coordinate make-up sessions and staff coverage needs - Communicate effectively with families, BCBAs, and RBTs regarding scheduling updates and changes - Track scheduling gaps, utilization concerns, and staffing needs - Maintain accurate scheduling documentation in CentralReach - Support efficient coordination between clinical and administrative teams - Ensure schedules align with operational and compliance requirements - Assist in minimizing service disruptions and maximizing client satisfaction - Maintain professionalism and confidentiality in all communications and documentation Qualifications - Bachelor’s degree (BA/BS) highly preferred - Degree in Healthcare Administration, Business, Psychology, or related field highly preferred - Strong organizational and multitasking skills - Excellent communication and problem-solving abilities - Experience in healthcare scheduling, ABA scheduling, or medical coordination preferred - CentralReach experience preferred - Ability to work in a fast-paced environment with strong attention to detail - Strong interpersonal skills and ability to work collaboratively with families and staff - Ability to work independently in a remote setting - Proficiency in Microsoft Office, Google Workspace, and scheduling systems - Knowledge of ABA terminology and healthcare administration preferred - Comfortable working U.S. hours Benefits - Remote work from home Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

Role Description As our Customer Success Specialist/Manager based in Guatemala, you will be the key driver of customer product adoption and growth across the region. This is an individual contributor role where you will work closely with OEMs, bottlers, specifiers, and end users, helping them unlock the full ROI of AoFrio's IoT solutions and software. This role also involves engaging prospective customers, supporting regional commercial strategies, and collaborating with internal teams to deliver an exceptional customer experience. Qualifications - Minimum 3 years of experience in sales and/or project management in the beverage or food industries - Bachelor's degree in Engineering, Computer Science, Marketing, Business, or a related field - Experience and knowledge in B2B IoT solutions is a huge plus - Outstanding communication skills - able to engage, influence, and inspire stakeholders at all levels - Strong customer service and relationship management background - Previous coaching or training experience, with the ability to translate and document client requirements - Fluency in English is essential; Spanish proficiency required for the Guatemala market Requirements - Build and manage strong relationships with current AoFrio customers across the region, maintaining regular contact including on-site visits - Drive customer adoption and utilisation of AoFrio's IoT solutions, software, and services - Support and coach customers to achieve a sustainable ROI from AoFrio’s solutions - Support commercial strategies to grow revenue, protect existing business, and help to acquire new customers - Deliver customer training on the optimal use of AoFrio products and software - Provide first-level technical support, responding to a wide range of product and software enquiries - Develop, organise, and manage implementation programmes for AoFrio IoT solutions - Produce accurate, timely programme status reports and monthly outcomes updates - Analyse market intelligence, including competitor landscape, to guide business decisions - Collaborate with internal teams including Commercial Managers, Application Engineering, Solutions, Marketing, and Finance - Represent AoFrio in meetings with potential customers and support the resolution of commercial and contractual issues Benefits - Employment Type: This role is offered on a contractor basis - Health & Wellbeing: EAP program - Flexible Working: Flexible hours and freedom to adjust your schedule - Work-From-Anywhere: Up to 4 weeks per year globally - Diversity: Inclusive workplace where every voice matters - Professional Development: Individual funds for growth Diversity in Tech at AoFrio At AoFrio, we are committed to supporting a diverse and inclusive culture. We actively welcome women, members of the rainbow community, and other minorities into the world of technology. Don't tick all the boxes? Don't worry, we'd still love to hear from you. As a modern global organisation, we integrate work into our lives and focus on achieving outcomes. We want to work with individuals who have diverse needs and backgrounds, so please let us know how we can make it work for you.

• Answer, manage, and resolve tickets in JIRA efficiently and with a customer-first mindset. • Be the frontline of our Help Center, responding to any customer request or inquiry. • Prepare custom reports and analyses to help clients improve their loyalty program performance. • Coordinate with clients to understand campaign objectives, prepare configurations, and execute them in the platform. • Analyze campaign results and suggest optimizations to improve outcomes. • Prepare and deliver training sessions on different modules of our platform. • Collect customer feedback and contribute ideas to help shape future product improvements. • Handle customer data, reports, and ticket information securely and in strict compliance with GDPR and internal security policies.