• Design and implement streamlined automation solutions using Airtable and Zapier for program management workflows, including attendance tracking, staffing charts, and performance-based KPIs • Proactively troubleshoot existing workflows to ensure systems run smoothly • Collaborate with various teams to identify automation opportunities and optimize processes • Maintain comprehensive documentation of all workflows and automation systems • Provide training and support to ensure team members can effectively use automated systems • Stay current with automation trends and technologies to continuously improve our operations

• Manage incidents and problems, provide business support, and handle development, enhancements and configurations for the client's Salesforce Marketing Cloud and Data 360 (Data Cloud) solution. • Ensure monitoring, integrity and availability of systems that support operations. • Ensure compliance with ITIL best practices in incident and problem management. • Implement, manage and maintain provisioning, configuration, and automation processes. • Analyze application issues. • Develop corrective fixes and evolutionary enhancements.

• Execute principal delivery responsibilities for our largest and most complex client engagements, leading multiple delivery resources on the solutions you craft for clients • Assess skillsets and identify knowledge gaps for delivery resources on your immediate project team • Accountable for annual revenue targets; influencing bookings through strategic presales advisory and identifying add-on services across all project phases • Own the C-suite relationship for our largest clients, acting as a principal advisor for AI adoption, organizational change management, and long-term business goals • Lead and drive the "agentization" and evolution of the AI & Workforce Consulting delivery methodology, ensuring Softchoice maintains a competitive edge in the market • Architect ROI-focused business cases for large-scale AI initiatives, enabling executive stakeholders to justify investments • Manage quality delivery by performing oversight and final QA on Statements of Work (SOWs) and strategic project documentation to ensure that technical solution architecture reflects business goals and addresses business challenges • Own the identification of market trends to develop new cross-practice offerings and special projects that expand the AI Solutions portfolio

Role Description Buscamos asesores de Servicio al Cliente / Venta Cruzada Inbound que deseen crecer profesionalmente. - Modalidad de trabajo remota. - Salario: $1.750.905 + Auxilio de transporte 249.095 pesos + Comisión. - Horario: lunes a sábado en franja rotativa entre 6:00 a.m. y 10:00 p.m. - Incluye 2 domingos al mes y festivos (con recargos dominicales y feriados). - Estudiantes nocturnos: ¡Bienvenidos! - Sede: Teusaquillo – Caracas con calle 34 (a una cuadra de la estación de Transmilenio Calle 34). - Contrato: Obra labor con todas las prestaciones de ley. Qualifications - Sin experiencia previa en call center. - Solo personal con discapacidad física. Requirements - Interés en crecer profesionalmente. Benefits - Obsequio de cumpleaños. - Plan carrera después de 3 meses. - Instalaciones modernas y excelente ambiente laboral. - Parqueadero gratis (bicicletas y motos). - Capacitación paga.