Customer Service Supervisor – Project Manager, Food Supply Chain Operations
Location
Philippines
Posted
18 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Supervisor – Project Manager, Food Supply Chain Operations
Scale Virtually VA
• Own all shared inboxes as the first operational responder across buyers, vendors, and internal teams • Respond to all inbound messages within the same business day—no backlog accumulation allowed • Triage communication based on operational urgency: orders, fulfillment issues, onboarding delays, vendor concerns • Resolve routine issues directly instead of routing everything upward • Identify early warning signals (missed deliveries, vendor delays, unclear instructions, client confusion) and act immediately • Escalate only after attempting resolution with full context • Produce an end-of-day operational summary: unresolved issues, escalations made, risks identified, items carried to next day • Monitor all active orders from confirmation to delivery across buyers and vendors • Detect mismatches in quantity, timing, substitutions, pricing, or invoicing before they impact delivery • Act as the operational bridge when fulfillment issues arise between vendors and buyers • Resolve breakdowns directly (coordinate, clarify, re-route, or re-confirm execution details) before escalation • Ensure system status reflects real-world execution—not outdated or assumed updates • Prevent silent failures in fulfillment tracking • Own real-time execution of Cureate food supply chain events from preparation to live delivery • Coordinate run-of-show, materials, timelines, vendor readiness, and stakeholder alignment • Identify logistical failures before execution (missing inventory, unclear roles, timing conflicts) • Act during live events to resolve issues immediately without disrupting overall experience • Manage onboarding from initiation through full activation for buyers and vendors • Ensure all onboarding steps are completed without delays or missing requirements • Coordinate documentation, compliance, system access, and communication setup • Track onboarding progress actively and intervene when delays occur • Maintain and update operational workflows across supply chain, onboarding, and fulfillment • Track dependencies, ownership, and deadlines across internal teams and external partners • Identify workflow breakdowns in real time and implement immediate fixes • Deliver daily operational summaries with clear structure and no missing context
Job Requirements
- Proven experience in operations, customer service management, supply chain coordination, or project execution roles
- Ability to manage multiple stakeholders (buyers, vendors, internal teams) without losing control of details
- Strong English communication with precise tone control under pressure
- Demonstrated ability to resolve operational issues independently before escalating
- High attention to detail in order tracking, documentation, and system updates
- Comfortable working in fast-changing, partially undefined operational environments
- Strong bias toward action—waiting for instructions is a failure mode in this role
- Ability to stay calm and structured in high-pressure execution scenarios
Benefits
- PTO
- HMO
- Fully Remote Work
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