Dexory

Role Description As a Senior Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across North America. - Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. - Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly. - Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. - Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. - Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. - Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. - Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. - Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. Qualifications - Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. - Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth. - Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. - Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends. - Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually. - Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. - Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week). - Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, troubleshooting problems. - Fluent Spanish speaking skills would be desirable. Benefits - Health insurance - 401k - 20 days annual leave - Social security etc.

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together. We're only interested in the best ideas, no matter where they're from. We're doers. Game-changers. Only with immense heat and pressure are diamonds formed, and our high-performance, high-reward culture isnʼt for everyone. We bend the rules. We say it as it is. We donʼt quit. This opportunity doesnʼt present itself everyday. This is your chance to be a part of something truly revolutionary. *We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Role: As a Sales Development Representative, your primary responsibility is to generate and qualify leads, identify prospects who have a genuine interest in our robotic tech. This role is crucial to our sales pipeline, driving growth and success. Responsibilities: Conduct thorough research to identify and scope market opportunities and potential leads. Arrange business meetings with prospective clients, schedule meetings and demonstrations of our software. Maintain corporate Linkedin accounts and Hubspot CRM to manage our leads and opportunities. Keep updated research on trends within the industry; overseeing competitors and movements within the logistics space Keeping the Sales team updated with research, insights from calls and conversations and providing feedback on the sales process Build strong relationships internally to work with the Sales team in aligning and developing well-targeted leads to suit the overall Sales strategy of the team and the overall business. Qualifications: Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: Performance: High standards, outstanding results, Impact: Big challenges, bigger results Commitment: All in, every time One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: Health insurance 401k 20 days annual leave Social security etc. AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training We are unable to provide sponsorship or relocation for this role.

• Work with CCO and SVP of Growth to help build, define and implement our sales strategy to manage the North American sales team/operation from the prospecting of new customers to converting them into happy customers that grow across multiple sites and geographies. • Identify where our proposition does and doesn’t work, for different audiences, and make strategic changes to improve performance. • Negotiate contracts and agreements to ensure that appropriate expectations are being established, communicated and documented. • Recruit, lead and develop a high performing Sales team. Lead by example and don’t be afraid to get hands on. • Cultivate relationships with C-level and senior executives within the logistics industry, represent our company across various events • Work collaboratively with internal teams to maintain 100% customer satisfaction, ensure opportunities for additional business growth and influence the product roadmap. • Accurately forecast quarterly numbers and work with the Head of Rev Ops to report on and manage lead and lag indicators of performance.