Dexory

• Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. • Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly. • Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. • Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. • Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. • Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. • Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. • Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.

Title: Legal Counsel US Location: US Job Description: Legal Counsel / Commercial Contracts / SaaS / Technology Law / Inhouse Location: US (Remote work but must have right to work in the US without sponsorship) Permanent At Dexory, we are transforming the warehousing and logistics industry through data intelligence. As Legal Counsel at Dexory, you will join a small but commercially focused Legal team (General Counsel + Legal & Compliance Assistant) and take ownership of a broad range of legal and compliance work, with a focus on commercial contracting. You will be an integral part of the scaling journey, engage directly with customers and suppliers and represent the company in negotiations. The team is based in the UK however due to the expontential growth in the US, we are looking for someone to cover our commercial contracts in the US. This is a hands-on, generalist in-house role where no two days are the same. You will need to roll your sleeves up, exercise strong commercial judgement, and thrive on variety and pace. Key Responsibilities - Commercial Contracting: Draft, review and negotiate customer and supplier contracts for the US/North America, acting as the company’s lead negotiator in commercial discussions. - Supplier & Procurement Support: Work with Procurement, IT and the wider business to review supplier agreements, advise on terms, conduct risk assessments and secure all necessary approvals. - Compliance: Assist the General Counsel in ensuring that Dexory’s operations and activities comply with all relevant laws and regulations across our operating markets. - Programme Development: Develop, implement and support compliance programmes and training initiatives across the business. - Litigation Support: Support the General Counsel in managing any disputes, litigation or other legal proceedings involving the company. Required Qualifications - JD from an ABA-accredited law school and active membership in good standing with at least one state bar - Mandatory experience in commercial contract management and negotiation. - Experience as an in-house legal practitioner, ideally within a technology or SaaS business. - Strong communication skills with the ability to give clear, practical advice and influence non-legal stakeholders. - Able to manage multiple priorities effectively under pressure in a fast-paced, high-growth environment. Nice to Have - Knowledge of US employment law, including right-to-work checks and visa sponsorship processes. - Exposure to international employment law across multiple jurisdictions. Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: - Performance: High standards, outstanding results - Impact: Big challenges, bigger results - Commitment: All in, every time - One team: One mission, shared success You will also receive: - Medical: Dexory has partnered with Thatch to offer competitive medical related benefits. A range of plans are on offer to suit a range of budgets and plans including dental and vision insurance. Though the cost to employees can vary based on age, number of dependents and medical history, typically 50% of the plans available via Thatch are fully covered for employees, their spouses and dependents. - 401k: Dexory offers a competitive matched 401k retirement plan with contribution levels currently set at 50 cents on the dollar, with a maximum match rate of 6% of salary. This is a Safe Harbor QACA match plan. - 20 days paid leave (on top of public holidays) - Social security AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Role Description As a Senior Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across North America. - Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. - Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly. - Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. - Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. - Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. - Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. - Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. - Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. Qualifications - Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. - Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth. - Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. - Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends. - Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually. - Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. - Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week). - Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, troubleshooting problems. - Fluent Spanish speaking skills would be desirable. Benefits - Health insurance - 401k - 20 days annual leave - Social security etc.

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together. We're only interested in the best ideas, no matter where they're from. We're doers. Game-changers. Only with immense heat and pressure are diamonds formed, and our high-performance, high-reward culture isnʼt for everyone. We bend the rules. We say it as it is. We donʼt quit. This opportunity doesnʼt present itself everyday. This is your chance to be a part of something truly revolutionary. *We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Role: As a Sales Development Representative, your primary responsibility is to generate and qualify leads, identify prospects who have a genuine interest in our robotic tech. This role is crucial to our sales pipeline, driving growth and success. Responsibilities: Conduct thorough research to identify and scope market opportunities and potential leads. Arrange business meetings with prospective clients, schedule meetings and demonstrations of our software. Maintain corporate Linkedin accounts and Hubspot CRM to manage our leads and opportunities. Keep updated research on trends within the industry; overseeing competitors and movements within the logistics space Keeping the Sales team updated with research, insights from calls and conversations and providing feedback on the sales process Build strong relationships internally to work with the Sales team in aligning and developing well-targeted leads to suit the overall Sales strategy of the team and the overall business. Qualifications: Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: Performance: High standards, outstanding results, Impact: Big challenges, bigger results Commitment: All in, every time One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: Health insurance 401k 20 days annual leave Social security etc. AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training We are unable to provide sponsorship or relocation for this role.