Role Description The RCM Supervisor II is responsible for overseeing the end-to-end RCM activities of multiple office support teams to ensure optimal performance and efficiency. This role is responsible for direct management of two or more office support teams and functions in a supervisory capacity without direct account assignments, but with team support and coverage expectations during outages or within areas of need. The RCM Supervisor II role is responsible for overall performance, team and staff management, risk identification and communication with RCM and office leadership stakeholders. Qualifications - Prior experience in Dental Office workflows, Revenue Cycle functions to include Scheduling, Registration, Insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow up and payment posting process. - Must be knowledgeable of reimbursement/compliance process and procedures with all payors. - Experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, banking reconciliation software. - Proficient in intermediate PC skills (MS Office—strong excel skills). Strong computer literacy, excellent math and problem-solving skills. Data entry and 10-key by touch. - Strong interpersonal and organizational skills. Ability to work within a team setting and as an individual contributor. Excellent oral and written communication skills. - Responsible for quality work, meeting deadlines, and adherence to Compliance and Revenue cycle standard operating procedures. - Organized work habits, accuracy, and proven attention to detail with strong analytical skills. - Certified Professional Coder (CPC) or Certified Revenue Cycle Professional (CRCP) credentials preferred. - Ability to comply with all organization, state, and federal employment regulations and practices. Previous experience in team and personnel management preferred. Requirements - Supervise office-based end-to-end site-specific revenue cycle team(s), providing guidance and support to ensure performance meets departmental standards. - Interview, hire, onboard and train new-hires or transferred team members within pod-specific workflows and role-specific expectations. - Provide ongoing training and development to ensure team members are up-to-date on billing and coding procedures, compliance, payer requirements, and best practices. - Conduct bi-weekly huddles to review site scorecard/metrics, adjust workflows, and implement new strategic initiatives across roles. - Identify gaps in team communication and address problem areas with innovative solutions to improve accountability and performance. - Perform quarterly reviews for direct reports with bidirectional performance feedback. - Provide feedback to RCM Manager or Director to support quarterly and annual performance reviews for all pod staff. - Prepare and present detailed reports on site-specific RCM KPIs, highlighting areas of concern and areas for improvement. - Monitor and report on the net collection rate, analyzing performance against targets. - Track and evaluate average days in AR to ensure appropriate advanced collection, payment application, efficient and accurate claim filing, and timely back-end billing and claim resolution. - Review and analyze the percentage of AR over 90 days (insurance v. patient) to identify trends or issues requiring attention. - Review speed and effectiveness of resolution of practice needs, account questions, and communication back to practice and/or patient. - Audit team performance weekly and ensure that all RCM activities are processed in a timely, accurate, and compliant manner. - Develop and enforce procedures for following up on outstanding claims and ensuring payment collection on overdue accounts. - Ensure team is appropriately staffed in relation to volume-based staffing model per pod. - Review trends MoM to assist in setting departmental goals related to RCM metrics. - Continuously evaluate RCM processes to identify inefficiencies or areas for improvement. - Report any compliance concerns to RCM Manager or Director, and assist with resolution of compliance issues. - Act as first point of contact for site leadership when account or patient questions arise. Benefits - Competitive salary and annual merit reviews. - Medical, Dental, Vision, Life Insurance. - Health Savings Account (HSA) with HDHP health plans. - PTO, Sick Time, Paid Holidays, Paid Parental Leave. - Short- and Long-Term Disability. - 401(k) Plan with Company Match. - Employee Assistance Program (EAP).

• Assist in leading and managing projects from inception to completion • Coordinate communication and output between multiple teams • Maintain project tracker with up-to-date information and status updates • Provide regular reporting on and constantly assess project statuses and progress • Facilitate collaboration across project teams as needed • Act as point of contact for all project updates and initiatives • Drive project timelines, manage risks, and ensure team adherence to quality standards • Adjust workflows and processes in response to changing requirements and feedback • Create and edit relevant SOPs • Perform other ad-hoc IT, training, research, and administrative tasks as required

• Provide direct support to a team of 4–8 dispatch team members • Train and mentor dispatchers, addressing questions and concerns to ensure smooth daily operations • Help optimize technician routing and customer scheduling to drive efficiency and branch profitability • Support the Branch Operations Manager through training, feedback, and one-on-one coaching • Assume select leadership and management responsibilities to support overall branch performance

• Own the end-to-end onboarding and offboarding process • Provide technical support and assistance via phone, email, slack, or remote desktop • Act as an escalation point for complex support issues • Collaborate with the broader IT team to ensure tickets are resolved accurately and on time • Participate in the administration of core SaaS platforms • Own hardware lifecycle management across Apple devices • Maintain accurate hardware asset inventory • Identify and drive process improvements across IT operations • Contribute to the IT knowledge base • Stay current on emerging technology