• Own the end-to-end onboarding and offboarding process • Provide technical support and assistance via phone, email, slack, or remote desktop • Act as an escalation point for complex support issues • Collaborate with the broader IT team to ensure tickets are resolved accurately and on time • Participate in the administration of core SaaS platforms • Own hardware lifecycle management across Apple devices • Maintain accurate hardware asset inventory • Identify and drive process improvements across IT operations • Contribute to the IT knowledge base • Stay current on emerging technology

• Lead incident management delivery for large-scale application services, owning end-to-end resolution of major incidents and incidents across regions and towers. • Drive rapid service restoration through cross-functional coordination, ensuring minimal business impact and high service reliability. • Govern follow-the-sun operations, supporting service onboarding, transition, and steady-state stability in complex global environments. • Leverage ITSM, automation, and AIOps to enhance service performance, prevent incidents, and deliver continuous improvement aligned to business outcomes. • Collaborate with stakeholders, leadership, and vendors to deliver resilient services, driving service excellence, operational efficiency, and overall value realization. • Manage stakeholder engagement with regular operational and executive-level updates. • Support service onboarding, transition, and stabilization, proactively managing operational risks. • Maintain runbooks, SOPs, and operational readiness frameworks. • Drive continuous improvement through incident trend analysis, problem management integration, reduction of repeat incidents, optimization of service performance metrics (e.g., MTTR, efficiency).

• Oversee marketing automation, lead nurture strategies, and AI-led operational processes. • Design and maintain complex email nurture sequences that move leads through the buyer journey. • Serve as the primary administrator for the Marketing Automation Platform (MAP) and CRM, ensuring lead hygiene and accurate routing to align with business goals. • Coordinate with internal teams, specifically RevOps, to ensure a cohesive approach to campaign and lead management. • Test and optimize email features to improve engagement and conversion rates. • Manage timelines and resources to ensure the timely delivery of automated marketing programs. • Develop AI-led and agentic processes to support the operations and marketing team as a whole. • Act as the internal Clay expert to scale personalized and automated operational workflows. • Recommend and implement technical enhancements to drive operational efficiency and improve the lead experience. • Conduct regular audits of the marketing database to identify areas for technical optimization and data cleanup. • Monitor marketing database health and reporting hygiene using tools like Salesforce, HubSpot, Clay, and Marketo Measure. • Track, report, and analyze email nurture performance and marketing process efficiency to guide strategic decisions. • Present performance results regarding campaign delivery and lead management to key stakeholders and senior leadership on a regular basis. • Set KPIs and benchmarks, using data-driven insights to optimize future campaign operations.

Virtual Students with Disabilities Educator (SC Certification) Remote Educators Contract Charleston, South Carolina, United States Description $255-265 per day, negotiable Fully remote, 1099 contract opportunity South Carolina Teaching Certification in Students with Disabilities is required, or open to reciprocity. Monday through Friday, 7AM-3PM. Start date ASAP till the end of the academic year. Must be authorized to work in the United States Join our pool of educators who have access to our educator portal where you can select the jobs aligned to your certification as they become available according to our school and district partners! This is a 1099 Independent Contractor position following the school district's calendar. Immediate start dates are based on available placement opportunities upon completion of the application process. Fullmind partners with hundreds of U.S. schools to ensure every child has access to education. We fill teacher vacancies by live-streaming certified educators directly to students. As a Fullmind educator, you’ll deliver virtual instruction and guide students to course completion! Learn more:  As a Fullmind educator, you will: - Have access to our educator portal where you can select the jobs you take on as a Fullmind educator - Promote creativity and excitement in the virtual learning environment - Create strategies to engage and nurture student learning and student relationships - Create lesson plans aligned with the class curriculum - Keep track of student grades and performance Requirements - Must be authorized to work in the United States and hold a current South Carolina Teaching Certification in Students with Disabilities. Or open to reciprocity. - Minimum of 1 year of experience as a professional educator - Must have a Bachelor's Degree from an accredited college/university. - Laptop or desktop computer, webcam, headset, and reliable internet access. - Participate in a virtual skills teaching demonstration + submit a background check as part of the application process. - Prior online teaching experience is a plus! Benefits This is a contract position and does not include benefits. FMHB