Twilio is a Platform-as-a-Service (PaaS) company established in 2007. In support of a flexible workplace, Twilio has previously posted freelance, flexible sched
Policy Manager
Location
Australia
Posted
32 days ago
Salary
0
Seniority
Senior
Job Description
Policy Manager
Twilio
• Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications. • Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence. • Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans. • Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities. • Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos. • Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline. • Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team. • Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes. • Proactively monitor regulatory developments and maintain accurate updates in internal systems like Airtable.
Job Requirements
- Either JD, LL.B. or equivalent degree, or equivalent practical experience.
- 6 - 8 years PQE
- Experience working in law, policy or regulatory in Australia, New Zealand, Singapore or another relevant APJ jurisdiction.
- An understanding of telecoms and tech regulatory frameworks in the APJ region or an understanding of other highly regulated industries such as financial services or energy.
- Experience advising on regulatory compliance matters at a law firm, in-house, or government agency.
- Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously.
- Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects.
- Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team.
- Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution.
- Familiarity and experience in drafting regulatory filings and legislative consultation submissions.
- Experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations.
Benefits
- generous time-off
- ample parental and wellness leave
- healthcare
- retirement savings program
- much more
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