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IT Helpdesk Technician
Location
New York
Posted
26 days ago
Salary
0
Seniority
Mid Level
Job Description
IT Helpdesk Technician
Jobs for Humanity
• Manage user mailboxes, distribution lists, and shared mailboxes. • Implement and manage MFA for users to enhance security. • Manage provision access for all company applications, ensuring users have the appropriate permissions. • Coordinate the onboarding process, ensuring all IT requirements are set up for new hires. • Install, update, and troubleshoot software applications as needed. • Triage incoming helpdesk tickets and assign them based on priority and expertise needed. • Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT support or helpdesk roles.
- Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
- Working knowledge of IT hardware, Windows OS, and common enterprise software.
Benefits
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- Recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
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Lead Audit Specialist
EmblemHealthEmblemHealth is a not-for-profit health insurer serving over 3 million people in New York, New York, and surrounding regions. The organization is committed to caring for New York��
Lead Audit Specialist - Remote 🔍New York, New York Summary of Job Lead and coordinate all phases of external regulatory audits across Medicare Advantage, Medicare Part D, Medicaid Managed Care (including Child Health Plus), and Commercial (on and off exchange) plan products, ensuring timely and accurate data submissions. Plan, manage, and provide oversight for RADV audits, including data analysis to identify required medical records, vendor oversight, project management, and submission of medical records, supporting documents, and data files. Lead and coordinate Part C & D Data Validation audits, including stakeholder communication, data collection and quality review, aggregation, and submission of supporting documentation. Provide operational and regulatory guidance to prepare for audits, minimize audit risk, and protect the organization from adverse financial impacts related to risk adjustment. Manage vendor relationships and contracts to ensure audit vendors follow best practices and support accurate, compliant risk adjustment and enrollment revenue. Collaborate with regulators, internal SMEs, and cross-functional departments to gather, organize, and deliver required documentation to auditors. Coordinate organizational responses to audit findings and facilitate timely remediation or corrective action as needed. Ensure overall audit success by delivering required information accurately and on schedule with minimum disruption to operational areas. Responsibilities - Manage the coordination of HHS ACA RADV IVA Audits, CMS MA contract level RADV Audits, and Commercial on/off exchange products, including HCC validation, Demographic and Enrollment (D&E) validation and Pharmacy Claims (“RXC”) validation for all EH and CCI HIOS IDs, etc. - Manage external Medicare, Medicaid (including Child Health Plus) and commercial product-related audit efforts, including audits from CMS and its audit contractors/consultants, HHS OIG, NYS DOH, NYS OMIG, NYS Dept of Finance and NYS Office of the State Comptroller. - Coordinate the efforts of multiple departments that support our response to these audits. - Lead the full audit lifecycle, including announcements, entrance/exit conferences, onsite activities, documentation, delivery of findings, corrective action plan (CAP) collection and tracking, and submission of required monitoring reports to regulatory agencies. - Coordinate and organize audit activities across operational areas; serve as the primary liaison to external auditors, including managing onsite visits, documenting meeting minutes, and maintaining the electronic audit archive. - Manage end-to-end audit documentation requests, including gathering data, policies, sample materials, and other evidence from internal departments; ensure timely, secure delivery to auditors and maintain a complete archive of deliverables and communications. - Ensure regulatory audits for Medicare, Medicaid, and Commercial products are conducted efficiently with minimal business disruption; recommend and implement process improvements to streamline audit and compliance operations. - Provide routine audit monitoring reports to CMS and internal leadership as necessary; conduct trend analysis, offer audit planning recommendations, and develop processes to strengthen regulatory compliance and audit readiness. - Support and coordinate CMS Part C & Part D IPM, CMS Contract-Level RADV, and HHS OIG RADV audits, including managing medical record retrieval, validating claims/encounter/provider data, and tracking all RADV deliverables. - Develop and refine RADV audit strategies, including improvements in medical record retrieval processes and reducing coding errors; manage efforts to enhance RADV audit coordination workflows. - Collaborate with internal teams (including, but not limited to Enrollment, Provider Operations, Provider Relations, Network Management, Relationship Managers) to ensure providers, facilities, delegates, and vendors supply required information for the annual IVA audit; implement HHS mandated IVA process changes. - Work with the Medicare Compliance and External Audit Leader on process improvement initiatives. - Compile data and information to support monitoring reports and reporting to Senior Management as required. - Support other Compliance Department activities as directed, assigned, or required. - Support organizational initiatives and projects. Qualifications - Bachelor’s Degree. - 5 – 8+ years’ relevant, professional work experience. - Experience in healthcare industry – performing/participating in audits (Required) - Extensive knowledge of Medicare Advantage and Medicare Prescription Drug Programs; HHS ACA RADV IVA audits; CMS Medicare Advantage contract‑level audits; and Commercial on/off‑exchange products, including HCC validation, Demographic & Enrollment (D&E) validation, and Pharmacy Claims (RXC) validation across all applicable HIOS IDs (Required) - Experience managing external audit activities for Medicare, Medicaid (including Child Health Plus), and commercial product lines, including audits conducted by CMS and its contractors, HHS OIG, NYS DOH, NYS OMIG, NYS Department of Financial Services, and the NYS Office of the State Comptroller; familiarity with regulators’ audit processes and requirements (Required) - Working knowledge of health insurance operations; understanding of Commercial health insurance, enrollment, and Individual and Small Group coverage, etc. (Required) - Additional experience/specialized training may be considered in lieu of educational requirement (Required) - Proficiency in the use of Microsoft Office - Word, Excel, Access, PowerPoint, Outlook, Teams, etc. (Required) - Ability to organize, prioritize, and successfully manage multiple tasks/projects with simultaneous competing deadlines (Required) - Strong analytical and problem-solving skills; and outstanding attention to details (Required) - Must be a leader and consensus-builder, able to successfully negotiate with Department heads for the timely delivery of audit data and documents (Required) - Must be a team player willing to assist, and correctly advise, operational areas on successful completion of audits, submission of audit deliverables and compliance with regulations (Required) - Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audience (Required) - Ability to arrange work schedule to meet deadlines from multiple sources and engage staff throughout EmblemHealth to assist in the completion of duties and to travel to all EmblemHealth facilities as needed (Required) - Ability to advise Senior Management on regulatory reporting and audit trends and tactics, as well as EmblemHealth’s audit vulnerabilities and risks. Additional Information - Requisition ID: 1000003134 - Hiring Range: $77,760-$149,040
Residential Turnover Coordinator
GC Realty & Development, LLCEvery day at GC Realty & Development LLC, we deliver The GC Realty Experience through our company core values: RESPONSIVE, OWN IT, GSD, and BETTER RESULTS. The GC Realty Experience is simply part of our DNA. You see it in our words, actions, and decisions every single day. We want any GC team member, client, resident, vendor, or anyone that comes in contact with the brand to feel the GC Realty Experience. We consistently make doing business with us easy by offering the right solutions the first time and leaving everyone with a remarkable customer experience.
Role Description Remote Turnover Coordinator Opportunity with a Growing Chicago Property Management Firm Before you read any further, ask yourself three quick questions: - Do you have experience managing vendors and contractors through residential unit turnovers? - Have you worked in maintenance coordination or turnover management within residential property management? - Are you someone who takes ownership, moves fast, and wants your output to directly impact what you earn? If you answered yes to all three, this role was built for you. If not, we genuinely wish you the best and hope you find the right fit elsewhere. Qualifications - Strong spoken and written English skills (C1 or C2 level) - At least 3 years of experience managing vendors, general contractors, and subcontractors in residential property management - Hands on experience with turnover coordination - Working knowledge of residential repair costs, timelines, and standards - Available full time remote, Monday through Friday, 8:00 AM to 5:00 PM CST - A reliable computer (i3 processor or better, 8 GB RAM minimum), high speed internet, webcam, microphone, and a dedicated workspace - Comfortable using email, Google Drive, spreadsheets, and other digital tools - Strong multitasking and organizational skills with close attention to detail Requirements - Coordinate move out inspections with inspectors to capture the full condition of the unit - Build a detailed scope of work and price out each line item based on the move out findings - Present the scope to the client for approval and collect funds before work begins - Oversee completion of all scope items and conduct a follow up quality control check - Hand off the finished unit to leasing as rent ready, verified against GC Property Standards Benefits - Salary: $10.00 USD per hour - Monthly Bonus: 12% opportunity for performance based bonus - Book Club: Up to $500 per year for reading approved books - Referral Program: $1,000 bonus for referring a candidate who gets hired - Paid Time Off: 10 days of accrued PTO per year - Paid Birthday: Take your birthday or another day that month off, on us - Paid Holidays: 7 paid holidays per year Company Description GC Realty & Development is a Chicago based property management company on the move. We earned a spot on the INC 5000 list, manage over 1,400 residential units, and are scaling to 3,500 and beyond. We are not slowing down and we are looking for people who do not want to either. The GC Realty Experience™ At GC Realty & Development, everything we do is guided by four core values: - Responsive - Own It - Get Stuff Done (GSD) - Better Results Together, these make up The GC Realty Experience™. It is not a slogan. It shows up in how we communicate, how we solve problems, and how we treat every person who comes in contact with our brand, whether that is a resident, a client, a vendor, or a new team member. We make doing business with us easy. We offer the right solutions the first time and leave everyone with an experience worth talking about. That standard does not change when things get hard. In fact, that is exactly when it matters most. No matter where you sit in the company, you are responsible for making The GC Realty Experience™ real every single day. Are you the right fit??? We encourage you to check out our reputation online, our GlassDoor reviews, and our podcast, Straight Up Chicago Investor! Any employment offer is contingent upon the successful completion of a criminal background check, and professional reference checks.
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