• Owning gross and net revenue retention across ChowNow's restaurant base, building a predictable, forecastable retention and expansion engine that leadership can plan against. • Leading and developing a team of managers and individual contributors, building the coaching, capability, and structure needed to scale Account Management as ChowNow grows. • Building and operationalizing the renewal motion for annual contracts (proactive outreach, negotiation, uplift) and the retention motion for monthly customers (engagement, adoption, downgrade prevention). • Designing and deploying cross-sell and upsell plays mapped to ChowNow's product suite — including qualification criteria, talk tracks, and rep enablement to support expansion opportunities consistently. • Building and maintaining an account health framework that flags at-risk customers early, triggers consistent save motions, and reduces churn across both annual and monthly populations. • Driving measurable lifts in product adoption and value realization in partnership with Marketing, Product, and Lifecycle teams. • Running a weekly forecast cadence covering renewals, churn risk, and expansion pipeline; deliver against forecast with the discipline and accuracy leadership can rely on. • Surfacing the top systemic drivers of churn and downgrade to the executive team, with a prioritized cross-functional remediation roadmap spanning Product, Onboarding, Pricing, and Support. • Partnering closely with Sales, Marketing, Product, Finance, and Billing to align on customer lifecycle ownership, expansion handoffs, and retention strategy. • Delivering a comprehensive Account Management strategy — covering NRR, GRR, churn, expansion, and adoption — with quarterly targets and the operating plan to hit them.

• Initiate conversations with potential clients and respond to inbound inquiries. • Understand each client’s unique goals, challenges, and decision-making process. • Recommend tailored financial solutions based on client input and available data. • Guide clients through onboarding, product selection, and service implementation. • Maintain regular contact with clients to support retention and satisfaction. • Communicate insights and client feedback to internal teams to help improve offerings.

• contributes to the sales strategy and execution through meeting and exceeding sales and profit objectives in their allocated geography. • This will require cross functional teamwork with development and execution of a territory business plan involving contracts with imaging centers, onboarding and training of new sites and maintenance of relationships with stakeholders in imaging sites. • The KAM will provide product education to Nuclear Medicine physicians, technologists, and supporting staff. • Collaboration with Pharmacy Manufacturing Facilities (PMFs) and appropriate sales team that supply product to allocated geography is necessary. • The KAM is responsible for the creation, coordination, and implementation of a strategic and tactical business plan for their assigned territory and execution of agreed tactics focused on driving uptake and demand while representing a consistent Patient First approach. • Develop and execute a territory business plan that effectively drives desired sales outcomes in Nuclear Medicine/Imaging Centers within a specified timeframe in assigned geography. • Conduct regular business analyses of the local market(s)—customers, payers, competition, key stakeholders, and sales trends.

• Prepare presentations and proposals to communicate company products and services to all levels of management within Independent and Franchise Dealerships • Identify sales prospects and contact these and other accounts assigned to you • Follow-up on new leads and referrals resulting from field activity in both independent and franchise dealers • Develop, maintain and grow current and potential dealer partners within the Independent and Franchise Dealer communities • Constant and effective communication via phone and in-person visits with dealer partners to train on current programs and fast funding requirements • Provide solutions, rehash and restructure vehicle loans for approval in a profitable manner for Westlake and the Dealership Partners • Assist with the preparation of sales contracts by educating the dealer on what is needed for proper verification by Westlake Financial • Develop, maintain and understand sales materials and keep up to date on current financial product knowledge • Participate in marketing events such as seminars, trade shows, and telemarketing events for independent and franchise dealers