Role Description As an Onboarding Specialist for seasonal hires at See’s Candies, you will have the opportunity to contribute to our seasonal operations and ensure our new hires are set up for success. This role will be fully virtual and play a pivotal role in ensuring our seasonal hires are efficiently onboarded through the Workday platform. - Facilitate the end-to-end Hire and Onboarding process for seasonal employees, ensuring all necessary documentation and tasks are completed accurately and on time. - Guide new hires through the completion of necessary paperwork and electronic forms in Workday, supporting them with any questions or concerns they may have. - Monitor and track the progress of background checks and onboarding activities, ensuring deadlines are met and records are accurately maintained in Workday. - Serve as a point of contact for seasonal hires, fostering open communication and a supportive environment during their initial employment period. - Ensure adherence to company policies, employment regulations, and documentation requirements during the onboarding process, maintaining accurate records in Workday. - Partner with team members to manage the Onboarding Support Team inbox, ensuring timely, accurate, and professional responses to employee and candidate inquiries. Qualifications - Proven experience in HR, or Onboarding processes, preferably in a fast-paced environment. - Proficiency in using Workday or similar HRIS platforms for onboarding and data management. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels. - Attention to detail and a commitment to delivering high-quality service to internal stakeholders. - Ability to maintain confidentiality and handle sensitive information with professionalism and discretion. - Demonstrated ability to work collaboratively across departments and with diverse teams to achieve common goals. - Flexibility to adapt to changing business needs and seasonal fluctuations. - Flexible availability July to December, ability to work Saturdays as needed. Requirements - The pay range for this position is expected to be $25-$30 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Benefits - A fully remote role – work from anywhere in California. - A fast-paced, supportive HR team that values collaboration and fun. - Real-world HR experience at a nationally loved company. - The chance to help spread holiday cheer… behind the scenes!

Role Description Navaide is seeking an SAP Automation Specialist with hands-on experience in IBM Tivoli Workload Scheduler or equivalent job scheduling tools to support a Department of Defense contract. The candidate will be responsible for automating SAP batch jobs, monitoring scheduled processes, and ensuring the stability and reliability of automated workflows within the Navy ERP environment. - Configure, schedule, and monitor automated batch jobs within the SAP environment using IBM Tivoli Workload Scheduler or equivalent automation tooling - Develop and maintain job scheduling documentation, run books, and standard operating procedures - Coordinate with Basis, functional, and infrastructure teams to ensure batch job dependencies and sequencing are accurate - Identify and resolve automation failures, job abends, and scheduling conflicts in a timely manner - Support month-end, quarter-end, and year-end automated processing cycles - Provide recommendations for automation improvements to reduce manual intervention and processing risk - Participate in testing activities for new job streams, system upgrades, and release deployments Qualifications - Minimum 5 years of SAP experience with direct exposure to batch job scheduling and automation - Hands-on experience with IBM Tivoli Workload Scheduler, Control-M, or equivalent enterprise job scheduling tools - Understanding of SAP background job management (SM36, SM37) and process chain management - Experience in DoD or Navy ERP environments preferred - Eligibility for and willingness to obtain security clearance Preferred Qualifications - Experience with SAP Solution Manager or SAP Cloud ALM for job monitoring - Familiarity with Unix/Linux scripting in support of job automation - Navy ERP program experience Certifications - SAP Certified Technology Associate preferred - ITIL Foundation a plus Education - Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered Benefits - Competitive compensation: $110,000 – $160,000 / year (commensurate with experience) - Comprehensive benefits, including medical, dental, and vision coverage - Flexible time off - Professional development opportunities - Company perks such as flex spending, wellness initiatives, etc. - 401(K) matching

Onboarding Coach - Guest Experience Latin America (Remote) How You'll Make an Impact: Whistle is our messaging platform integrated within Cloudbeds that allows properties to communicate with their guests through various channels such as SMS, WhatsApp, Facebook Messenger, OTA’s and more. It enables automated messaging, guest surveys, and reputation management while providing tools for managing guest interactions effectively. Whistle is designed to enhance guest engagement and streamline communication. As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs. Our Customer Onboarding Team: As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers. If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board! What You Bring to the Team: - Facilitate client onboarding, training, and ongoing support via video, phone, and email. - Resolve customer inquiries and troubleshoot escalated issues across multiple channels. - Partner with Sales to define success, demonstrate ROI, and drive retention. - Build strong client relationships to encourage loyalty and promote product adoption. - Develop a deep understanding of Cloudbeds’ products and customer needs. - Contribute to training materials and stay updated on system changes. - Record activities in Salesforce, gather feedback, and share insights for product improvements. What Sets You Up for Success: - Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role. - Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). - Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. - Deliver exceptional communication with empathy and a relentless customer-focused approach. - Communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams. - Empower clients to become self-sufficient during onboarding and throughout their lifecycle. - Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. - Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth. - Familiarity with CRM/Email Marketing platforms is a significant plus. - Professional fluency in English is required. - Professional fluency in Spanish is preferred. Bonus Skills to Stand Out (Optional): - Project Management certification Discover our Benefits: - Remote First, Remote Always  - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University  - Access to professional development, including manager training, upskilling and knowledge transfer

• Manage end-to-end onboarding of new customers — from setup to go-live. • Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time. • Serve as the primary relationship manager for all active customers. • Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns. • Ensure all communication and visuals meet brand and compliance guidelines. • Maintain a best-in-class CRM in HubSpot by using AI to auto-log interactions, enrich contact data, flag stale records, and keep pipelines clean without manual busywork. • Conduct regular customer reviews, analyzing performance data and identifying areas for improvement. • Support issue resolution and customer feedback loops to continuously improve the customer experience. • Accelerate issue resolution with AI — use AI to categorize incoming support tickets, draft initial responses, surface relevant knowledge-base articles, and close the feedback loop faster.