PSI Services

AVP, Market Facing Product Management Location: US-Remote Job Description: Job Category: Product and Solution Management Requisition Number: AVPMA001966 - Full-Time - Locations Showing 1 location USA - Remote United States Job Details Description Title: AVP, Market Facing Product Management Location: US-Remote Salary: Up to $243K / annually + STIP About PSI Join Us at PSI - Where You Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience. We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together. What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations. About the Role We are seeking a strategic and customer-obsessed Market-Facing and future oriented Product Leader to lead our efforts in understanding the intersection of industry research, competitive intelligence, AI disruption and go-to-market product strategy and development. This role bridges the gap between market needs and product innovation, ensuring our full portfolio of offerings are not only technically sound but also commercially successful. You will work closely with cross-functional teams—including marketing, sales, customer success, and engineering—to set and shape product strategy and direction, validate market opportunities, and drive adoption and growth, with a focus on an AI first mindset. This is a unique opportunity to join a well-funded, ambitious business at an exciting time. Role Responsibilities - Market & Industry Research - Conduct deep market analysis to identify trends, customer pain points, and emerging opportunities. - Develop and maintain competitive intelligence frameworks to inform product positioning and differentiation. - Engage with customers, analysts, and industry experts to validate hypotheses and gather insights. - Go-to-Market Strategy - Define and execute GTM strategies for new product launches and feature rollouts - Collaborate with marketing and sales to craft compelling messaging, positioning, and enablement materials. - Support pricing, packaging, and channel strategy decisions based on market dynamics and customer segmentation. - Play role of thought leader, speaking on panels, at conferences and industry events - Product Strategy & Roadmapping - Translate market insights into product requirements and strategic recommendations. - Partner with internal product managers to align roadmaps with market demand and business goals. - Advocate for the voice of the customer throughout the product lifecycle. - Thought Leadership & Evangelism - Represent the company at industry events, webinars, and customer briefings. - Produce whitepapers, blog posts, and presentations that showcase our market expertise and product value. Knowledge, Skills and Experience Requirements - 10 years of experience in product management, product marketing, or strategy roles with a market-facing focus. - Proven track record of conducting market research and launching successful GTM initiatives with tangible commercial returns. - Strong analytical skills with the ability to synthesize complex data into actionable insights. - Excellent communication and storytelling abilities. - Proven direct and matrix leadership experience at scale - Experience working in testing industry is a plus but not mandatory. - Confidence to play role as an ambassador, thought leader in the industry. - MBA or equivalent experience in strategy, marketing, or business development preferred. - Must have lead product function within a tech enabled scaled organization. Benefits & Culture Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:   - Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions - Generous Time Off: Enhanced paid time off/annual leave policies - Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: - US: Dental, vision, life, and short-term disability insurance - UK: Medical cashback plan including dental, vision, and income protection - Flexible Spending Accounts (US) - Employee Assistance Program (EAP): Confidential support whenever you need it - Work-Life Balance: We understand life happens outside of work, and we fully support flexibility - Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired - Future Planning: Tools and support to help you grow personally and professionally - Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Training Systems & Onboarding Specialist Location: USA - Remote Job Description: Job category: Channel Management Requisition number: TRAIN001950 - Full-time - Remote Job details Description Title: Training & Systems Onboarding specialist Location: US Remote Salary: $65-$76K About PSI Join Us at PSI - Where You Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience. We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together. What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations. Position Summary The Training & Systems Enablement Specialist is responsible for onboarding new sites and delivering comprehensive training solutions in support of organizational initiatives, including site conversions, system implementations, and broader organizational integration efforts. This role facilitates new hire onboarding, technical systems training, continuing education, and specialized product training while ensuring employees are equipped to successfully navigate evolving processes, proctoring requirements, and software platforms. Key Responsibilities Training Delivery & Facilitation - Facilitate instructor-led and virtual training sessions, onboarding and integrating ETS/STN sites into PSI systems, technical systems training, continuing education, and specialized product training (e.g., Praxis, TOEFL and GRE) - Deliver targeted training to both ETS and PSI employees impacted by site conversions, system updates, and new programs integration initiatives - Ensure consistent, high-quality training experiences across multiple locations and audiences Systems & Integration Training - Lead training efforts to all employees related to technical and system implementations, site conversions, and Odyssey integration initiatives - Support employees in adapting to new workflows, tools, and compliance requirements during periods of change and integration Training Needs Analysis - Assess training needs for impacted sites and through collaboration with leadership - Identify skill gaps and recommend targeted training solutions aligned with operational and integration goals Program Support & Continuous Learning - Support ongoing continuing education initiatives to reinforce knowledge transfer - Provide refresher training and just-in-time learning resources for evolving systems, processes, and product updates - Monitor learner progress via LMS systems, and provide learning systems reports Other Ad-Hoc Support - Partner with operations, leadership, and project teams to align training with site conversion and integration timelines - Support ad-hoc training implementation plans, special projects, and other Odyssey integration initiatives Qualifications - Bachelor’s degree in Training & Development, Education, Business, or related field (or equivalent experience) - 3–5+ years of experience in training delivery, technical training, or systems training - Experience supporting system implementations, site conversions, or organizational integration initiatives preferred - Experience delivering product-specific or certification-related training strongly preferred - Strong facilitation and presentation skills across diverse audiences - Ability to quickly learn and train on new systems, tools, and product offerings Core Competencies - Training Facilitation and Engagement - Technical and Systems Training - Product Knowledge and Application - Managing Change and Integration Support - Communication & Collaboration Benefits & Culture Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:   - Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions - Generous Time Off: Enhanced paid time off/annual leave policies - Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: - US: Dental, vision, life, and short-term disability insurance - UK: Medical cashback plan including dental, vision, and income protection - Flexible Spending Accounts (US) - Employee Assistance Program (EAP): Confidential support whenever you need it - Work-Life Balance: We understand life happens outside of work, and we fully support flexibility - Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired - Future Planning: Tools and support to help you grow personally and professionally - Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Senior Test Content Services Specialist Location: Remote - US Compensation: $68K - $77,000 About PSI We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. About the Role • The Senior Test Content Services Specialist is an experienced contributor who applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification and education exams. The Sr. Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI’s proprietary item banking and exam delivery software. • This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. Role Responsibilities • Onboard new clients, review contracts, and determine appropriate test setup based on client requirements. • Set up content migration plan and timeline for new clients, with input from the client, internal project manager, and other key stakeholders. • Intake new exams for existing clients and publish exams according to established timeline requirements. • Develop and maintain timelines for test publication activities and track progress in project management ticketing software. • Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. • Prepare tests for publication, perform quality checks, and implement live updates to tests. • Collaborate with Information Technology personnel to provide software support and training for clients. • Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. • Conduct quality control according to department procedures and address issues. • Support peers with tasks related to test publication. • Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. • Maintain in-depth and up-to-date knowledge of proprietary test delivery software. Knowledge, Skills and Experience Requirements  Education to Bachelor’s degree level.  3+ years’ experience in exam publication, item bank management and/or database management.  Strong proofreading skills required.  Strong experience with project management processes and workflows.  Proficiency with Microsoft Office applications.  Experience with XML, HTML and QTI file formats. Benefits & Culture At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: - 401k/Pension/Retirement Plan – with country specific employer % - Enhanced PTO/Annual Leave - Medical insurance – country specific - Dental, Vision, Life and Short Term Disability for US - Flexible Spending Accounts – for the US - Medical Cashback plan covering vision, dental and income protection for UK - Employee Assistance Programme - Commitment and understanding of work/life balance - Dedicated DE&I group that drive core people initiatives - A culture of embracing wellness, including regular global initiatives - Access to supportive and professional mechanisms to help you plan for your future - Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.