• Manage end-to-end onboarding of new customers — from setup to go-live. • Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time. • Serve as the primary relationship manager for all active customers. • Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns. • Ensure all communication and visuals meet brand and compliance guidelines. • Maintain a best-in-class CRM in HubSpot by using AI to auto-log interactions, enrich contact data, flag stale records, and keep pipelines clean without manual busywork. • Conduct regular customer reviews, analyzing performance data and identifying areas for improvement. • Support issue resolution and customer feedback loops to continuously improve the customer experience. • Accelerate issue resolution with AI — use AI to categorize incoming support tickets, draft initial responses, surface relevant knowledge-base articles, and close the feedback loop faster.

Role Description Ever rented an apartment? RentEngine makes it faster, easier, and cheaper. Hundreds of leasing teams in 45 states rely on RentEngine every day. We launched in 2025 and are growing by 15%/month with a lean team of 15. We ship new features daily and announce weekly. This is a high-growth, high-ownership startup. Everybody is an individual contributor; there are no middle managers or bureaucracy. You'll learn quickly and get as much responsibility as you can handle. We look for 3 key traits: - Agency: do you push the limits of what's possible and don't wait for permission? - Curiosity: are you eager to learn (from teammates, customers, and the world)? - Attention to detail: can you be proud of the work you create? If you align with our mission, keep reading and see if you're a fit. What we're looking for: - 1-3 years in leasing or property management, and now want to work on the tech side - Loves talking to customers daily - Is meticulously detail-oriented - Wants to deliver a 10/10 experience to leasing teams What you can expect / What you will do: - Onboard new customers and train them on the RentEngine platform - Check in with new customers to help answer technical questions and share best practices - Help build the systems for us to onboard more leasing teams to RentEngine - Shape the product direction, based on your experience and feedback from customers you work with Location / Timezone: - Fully remote - All of our work happens in American timezones Compensation - $65-$75k base salary (based on experience) - Equity - Employer-sponsored health insurance - Unlimited PTO (we work very hard, but unplugged time-off is just as important) TO APPLY Submit your application here AND submit a cover letter. They're old-fashioned, but we want to hear why you're the right person to run lead new customer onboarding @ RentEngine. Touch on why you're interested in the company, this position, and what lessons/experience you'll bring on day one.

• Manage the full lifecycle of merchant onboarding with acquiring banks and payment providers; • Act as the primary point of contact for merchants throughout onboarding and approval stages; • Translate compliance, legal, and onboarding requirements into clear client-facing instructions; • Collect, review, and validate onboarding documentation (corporate, compliance, and commercial); • Assess document quality beyond checklists - ensuring they meet regulatory and acquirer expectations; • Identify gaps, inconsistencies, or compliance risks and guide clients on necessary improvements; • Prepare and structure complete onboarding packages for submission to acquiring partners; • Coordinate ongoing communication and Q&A between merchants and acquiring banks; • Track onboarding pipelines, manage SLAs, and proactively resolve bottlenecks; • Collaborate cross-functionally with compliance, legal, and internal stakeholders to ensure smooth delivery.

Role Description Responsible for day-to-day management and support for the hiring process of physicians and advanced practice providers, including the onboarding process to ensure seamless and timely start of work. Serves as a liaison between the physician leaders, recruiters, candidates, and internal departments to ensure providers can begin work in accordance with their start date. Establishes and retains strong relationships with physicians, business leaders and internal departments. Qualifications - Bachelor’s degree in Human Resources, Business Administration, Health Care Administration, or equivalent field. In lieu of degree, six (6) years of recruitment experience will be accepted. - Experience working in healthcare or human resources preferred. Requirements - None. If no degree, six (6) years of recruitment experience is required. - None Company Description Piedmont Medical Care Corporation