Role Description The Voice Engineer is responsible for implementing, administering, and supporting enterprise voice and unified communications (UC) platforms across voice, video, messaging, meetings, and mobility services. This role requires strong hands-on experience with modern voice technologies and the ability to troubleshoot, manage, and optimize production environments. The role will work closely with distributed engineers, customers, and cross-functional IT teams to deliver stable, secure, and high-quality voice services. - Support day-to-day operations, administration, and maintenance of voice and UC platforms - Implement voice solutions in on-prem, cloud, and hybrid environments - Troubleshoot voice, video, messaging, and endpoint issues - Participate in UC migration and deployment projects - Monitor service performance, quality, and availability - Maintain accurate system documentation and diagrams - Assist with patching, maintenance windows, and upgrades - Collaborate with networking and security teams on UC-related initiatives - Provide customer and end-user support for voice services - Participate in problem resolution and root-cause analysis - Follow change management and ITSM processes Qualifications - Strong knowledge with voice solutions including H.323, MGCP, SIP, SCCP protocols, codecs (G.711, G.729, etc.) and Digital/Analog telephony - Voice gateways and SBCs and Emergency Responder - RTP, SRTP, SIP protocol fundamentals - QoS support for voice workloads - Fluent English language skills required: verbal and written communication - Self-motivated and disciplined - Strong stakeholder relationship management skills - Strong investigative and analysis skills - Strong technical and process design and implementation skills - Strong communication and presentation skills along with the ability to work in a highly collaborative environment - Strong customer focused and ability to manage customer expectations Requirements - Bachelor’s degree preferred or equivalent experience - 3–5 years supporting enterprise voice or UC environments - Experience in enterprise or MSP environments preferred - Strong troubleshooting and customer service capability - Experience supporting Cisco or similar technologies; Microsoft & Zoom preferred Benefits - Optional experience with Service Now (ticketing tool) - Phone deployment tools (Polycom Provisioning Manager) - ACD (IPCC, Finesse, Genesys) - Variphy - IR (Integrated Research) monitoring tool - Informast - Familiarity with multicast - Phoneview - Cisco UCS - ESX V-Center - Veeam - Cabling and punch down tools / Fluke testers Preferred Certifications - CCNP Collaboration (or equivalent) - CCNA / CCNP Enterprise (networking focus) - Microsoft Teams / Collaboration certifications

Role Description The Network Engineer will be part of the team responsible for all design, implementation, and support of network infrastructure within our multi-tenant Data Centers, public cloud, and customer sites. This role will be an internal technical position focusing on the overall architecture, initial configuration, and deployment of network infrastructure as well as documentation of all processes and procedures in support of the network infrastructure. This individual will also be the ultimate point of escalation for network incidents within the environment. - Run the production network infrastructure that supports our core platform, products, and services with a consistent focus on availability and performance. - Resolve incidents quickly and empower the Infrastructure Operations Center to support our customers and services. - Work directly with customers, sales, product management, and other engineering teams to design, build, and operate solutions that align to customer needs. - Implement existing network service design models or create new models where needed. - Measure and optimize network performance and reliability, pushing capabilities forward to align with customer needs. - Work with the Infrastructure Operations Center (IOC) and customers during incident or request escalation. - Provide enablement to the IOC through collaborative runbooks and tools that simplify network operations. - Build high performance and reliable network systems, amplifying expertise through documentation and automation. Qualifications - Excellent verbal and written communication skills. - Ethical and critical thinking. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong analytical and problem-solving skills. - Strong supervisory and leadership skills. - Proficient with Microsoft Office Suite or related software. - Competency in one or more public cloud providers required (AWS, GCP, Azure, IBM Cloud). - Strong understanding of network troubleshooting, TCP/IP, VLANs, public cloud connectivity (interconnect, direct connect, express route), IPsec VPN, VXLAN, EVPN, Spine/Leaf Architecture, VRF. - Fluent English language skills required: verbal and written communication. - Experience working with multicultural teams and customers. - Self-motivated and disciplined. - Excellent meeting facilitation skills, including teleconference and web conference. - Participate in a rotating 24/7 on-call rotation. - Ability to work as part of a team and provide mentorship. - Excellent interpersonal skills and ability to communicate effectively with customers and non-technical personnel. - Ability to thrive in a fast-paced environment, quickly resolve complex problems using analytical skills, technical expertise, or research. Requirements - Bachelor’s degree preferred. - 3+ years of IT experience. - ITSM foundation training required. - Experience with BGP required, OSPF desired. - Experience working with multi-tenant network environments. - Experience with Arista, Cisco, or Cumulus preferred; Mellanox optional. - Experience with VMware NSX-T desired. - Experience with automation tools and languages (Ansible, Terraform, git, Python, Go). - Experience with modern telemetry-based monitoring and data collection methods such as Telegraf, gnmi, OpenTelemetry, and Prometheus exporters for network devices a plus. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.

• Architect, implement, and maintain complex AWS networking environments (VPCs, subnets, routing, security groups) • Lead the management of AWS Direct Connect links and Site-to-Site VPNs to remote sites • Oversee Cisco on-premise production networking, including hardware/software administration and advanced troubleshooting • Design and support Kubernetes networking, including ingress/egress, load balancing, and distribution of BGP services • Configure, optimize, and troubleshoot BGP and OSPF routing protocols • Collaborate closely with IT and product teams to automate network provisioning and management • Mentor junior team members and provide technical leadership in networking • Ensure network security, compliance, and best practices across all environments • Proactively monitor network performance and resolve complex issues • Document network architecture, configurations, and operational procedures

Network Data Integrity Coordinator Location: Remote Employment Type: Contract to Perm Role Overview This position will support the migration of practitioner data from a legacy system to a new platform. The role is focused on data validation, cleanup, and ensuring accuracy across multiple systems. This is a data-heavy position suitable for an individual who is detail-oriented and proficient in managing large datasets. Key Responsibilities - Perform data entry and cleanup tasks during system transitions. - Validate data from multiple sources to ensure accuracy and consistency. - Work with provider data, including NPI numbers, provider names, and addresses. - Organize, plan, and schedule workload to meet project objectives. - Identify and communicate any blockers or issues related to data integrity. - Adapt to changing responsibilities and workflows as required. - Follow established direction while identifying opportunities to enhance workflow. - Work independently and collaboratively within team environments. Required Qualifications Experience: - Experience with data entry and validation. - Knowledge of practitioner demographic and billing practices. - Experience working with provider data and ensuring its accuracy. - Ability to work comfortably within multiple systems simultaneously. Skills: - Proficiency in Microsoft Excel, including pivot tables and VLOOKUPs. - Advanced verbal and written communication skills. - Analytical and problem-solving capabilities. - Attention to detail and organizational skills. Preferred Qualifications - Experience with Salesforce is a plus. - Experience with SQL for running reports is beneficial. - An understanding of healthcare billing processes and their impact. Compensation & Benefits The pay rate for this position is between $20.00 and $24.00 per hour. A benefits package may be available to eligible employees. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apex uses a virtual recruiter as part of the application process. Click here for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Employee Type: Contract Remote: Yes Location: Franklin, TN, US Job Type: Date Posted: May 7, 2026 Pay Range: $20 - $24 per hour Similar Jobs - Data Coordinator - Data Entry Coordinator - HR Coordinator - Data Center Network Engineer - Marketing Coordinator