Role Description The SBA Eligibility Review Officer III is responsible for reviewing SBA & USDA guaranteed business loans to determine proper structure and ensure loan closes in accordance with SBA & USDA eligibility requirements. - Serves as the subject matter expert in SBA Servicing procedures and acts as a consultant on government guaranteed loan programs to sales, underwriting, and closing colleagues throughout the HNB markets. - Maintains an individual pipeline of work, with loans typically of advanced complexity and customer exposure up to $5 million. - Appropriately assess eligibility of borrower(s), co-borrower(s), guarantor(s) assuring that, if needed, the SBA guarantee can be enforced. - Interacts with the internal SBA Sales and Operations colleagues to facilitate understanding of the SBA and USDA guaranteed loan programs as well as to understand the credit request, obtain necessary eligibility information, and communicate eligibility decision and reasoning. - Reviews use of proceeds, orders SBA Number, prepares SBA Loan Authorization and other SBA forms and is responsible for ensuring the loan meets all SBA/USDA requirements. - Reviews all reports and information received with respect to SBA/USDA eligibility requirements to determine if terms and conditions of the SBA credit approval will be met. This includes review of franchise agreements, purchase agreements, bank notes, and business plans. - Researches and resolves complex servicing questions from the SBA and internal personnel to ensure the guaranty can be maintained. - May be asked to advise Financial Recovery Group (FRG) colleagues in properly working out, liquidating, and litigating SBA loans. May also be required to submit final wrap up reports to the SBA once resolution has been made. - May serve as main point of contact to commercial loan servicing colleagues to ensure proper accounting and reporting of all SBA loans (1502 Report). - Assists with training and mentoring new hires as well as providing support for the SBA ERO I & SBA ERO II job families. - Performs other tasks as needed to support the line of business and job family. - Other duties as assigned. Qualifications - Bachelor’s Degree and 5 years of HNB SBA/USDA lending/due diligence experience or a minimum of 7 years of direct SBA/USDA lending/due diligence experience. Requirements - Bachelor’s Degree in Finance, Accounting, Business or Economics. - Knowledge of the SBA Standard Operating Procedures (SOP). - Ability to clearly document and communicate eligibility conditions to close in accordance with the SBA Standard Operating Procedures. - Ability to work in a fast-paced production environment. - Strong organizational skills, attention to detail, and the ability to multi-task. - Demonstrates confidence, assertiveness, professionalism, and ability to interact with all levels within the organization in a professional manner. - Knowledge of SBA/USDA loan programs. - TSoft and SBA Etran experience are preferred. - Excellent PC skills to include Excel, Word, Outlook, AFS and Velocity. - Excellent verbal and written communications skills to effectively provide exceptional customer service to both internal and external customers. - Excellent analytical skills along with the ability to write in a concise, logical manner to clearly document transaction risks and mitigants. Benefits - Exempt Status: Yes (not eligible for overtime pay) - Workplace Type: Remote - Flexible work arrangement for certain positions outside the branch network. - Opportunity to come together in offices for moments that matter.

Role Description As an Escrow Closer located in Texas, you will own the escrow closing process, including compliance with real estate contracts, lender instructions, title insurance requirements, and other written instructions. You will be the single point of contact for all parties from the time we receive the contract through closing. You will prepare all closing documents necessary to ensure title insurance is issued at closing. High levels of accuracy, attention to detail, and the ability to prioritize, multi-task, and focus on deadlines will determine your success in this role. - Manage the real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements, and other written instructions. - Understand the escrow process to determine what steps need to be taken to transfer the title of property pursuant to the conditions called for in the real estate contract and lender instructions. - Collaborate with the title department to resolve title issues such as legal descriptions, easements, lot splits, vesting, all tax liens, abstracts of judgments, bankruptcies, boundary disputes, encroachments, lis pendens, etc. - Prepare all closing documents necessary to ensure title insurance is issued at closing. - Oversee the issuance of checks, bills and statements, receipts, and any other documents needed to ensure customer satisfaction. - Secure all documents (corrective and others) that may be required for the issuance of title insurance. - Single point of contact for Buyers, Sellers, Agents, Lenders, and others. - Assist customers and clients with closing related questions. - Prior to disbursement, confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are collected, and acknowledgements and legal descriptions are correct. - Correct all taxes due, HOA dues, and any delinquencies and/or principal and interest. - Ensure all payoffs have been collected, mailed, delivered, or wired according to instructions. - Verify against the HUD statement that all disbursements have been paid correctly. - Prior to recording, verify all legal documents for correct acknowledgements, legal, and lien information. - When needed, delegate work to and manage work of escrow assistants in the real estate transaction process. - Manage and develop client relationships to ensure future real estate closing transactions. Qualifications - A minimum of 3-5 years closing experience is required. - Excellent customer service skills are required, including the ability to interact professionally and knowledgeably with Buyers, Sellers, Agents, and Lenders. - Excellent verbal and written communication skills. - Knowledge of the escrow process and closing documents is required, including the ability to review and analyze documents. - Experience with Qualia/Resware is strongly preferred. Experience with Softpro or similar software will also be considered. - Multi-state experience is a major plus. - Strong problem-solving, analytical, and organizational skills. Deadline-driven. - Team player attitude – you enjoy helping your team members be successful! - Must be located and licensed in Texas. Requirements - Customer-first: you care deeply about our customers (Buyers, Sellers, Agents, Lenders, and internal customers) and you understand that we exist, first and foremost, to serve a customer's needs. - Solutions-orientation: you thrive in a fast-paced, ever-changing environment, and are able to shift gears comfortably. You can decide and act without having the total picture. - Both a thinker and a “doer”: you’re a strategic thinker who can go deep on a business and understand its core drivers, and how various processes throughout the business interplay with each other. You’re biased towards action, and have a knack for making things work, even with limited resources. - A creative problem solver: you have a proven track record of thinking “outside the box” to solve complicated problems. You have a global perspective, sound business judgment, and are truth-seeking in your solutioning and decisioning. You are also willing to roll up your sleeves and do whatever it takes to solve the problem. - Highly collaborative: you’re a strong communicator with the ability to motivate, inspire, and influence cross-functional teams. You’re a natural planner and organizer, and can effectively manage bandwidth and resources inside and outside your organization to bring about the successful completion of key objectives and initiatives. - Eager to drive impact: you believe results matter. You’re motivated to drive improvements in the business as reflected in operating metrics, our P&L, and reduced pain points for internal and external customers.

Lead quality assurance over core risk control programs, ensuring timely and complete deliverables. Partner with stakeholders to provide guidance, assess control effectiveness, and promote continuous improvement in risk management practices.

Role Description The Chief Operating Officer (COO) serves as a key member of the executive leadership team and is responsible for the day-to-day operational performance of the health plan, ensuring consistent execution of the Cardinal Care Managed Care Contract with the Virginia Department of Medical Assistance Services (DMAS). This role provides enterprise-wide leadership across operations, clinical delivery support, network operations, compliance execution, and operational readiness—translating strategy into disciplined, reliable operations that deliver high quality, compliant, and member-centered outcomes across the Commonwealth of Virginia. The COO partners closely with the CEO, Chief Medical Officer, Chief Financial Officer, Chief Compliance Officer, and functional leaders to ensure operational excellence, audit readiness, and solid performance against contract, quality, financial, and stakeholder expectations under Cardinal Care. You’ll enjoy the flexibility to work remotely* from anywhere within the U.S., preferably in VA, as you will be required to travel 50% within the VA Market as you take on some tough challenges. Primary Responsibilities: - Operational Leadership & Execution: - Leads relationship management on all Operations related areas for the Cardinal Care program with the DMAS and all other State government agencies who have regulatory oversight. - Lead and oversee core health plan operations (provider & member related, network, IT, claims, etc.) ensuring effective implementation of all Cardinal Care contract requirements. - Translate enterprise strategy and DMAS commitments into clear operational priorities, workflows, performance metrics, and accountability structures. - Ensure operational consistency and scalability across regions while supporting local engagement and region-specific execution aligned with DMAS expectations. - Regulatory Compliance & Audit Readiness: - Maintain operational readiness for DMAS, CMS, EQRO, operational, and financial audits. - Partner with Compliance and Legal to embed contract compliant processes, internal controls, and monitoring into daily operations. - Support ongoing review and implementation of contract amendments and policy updates in coordination with DMAS. - Clinical & Care Delivery Operations (Operational Oversight): - Provide operational oversight and support for care management, care coordination, behavioral health integration, LTSS operations, and population-specific programs. - Collaborate with the CMO and clinical leaders to ensure operational infrastructure supports quality improvement, clinical outcomes, and member experience goals. - Network, Member & Provider Operations: - Oversee operational functions supporting provider network performance, member services, grievances and appeals, enrollment support, and service delivery performance. - Ensure operations are structured to support provider engagement, timely issue resolution, and service accessibility across all regions of the Commonwealth. - Performance Management & Continuous Improvement: - Establish and monitor operational KPIs, dashboards, and management routines tied to quality, compliance, financial stewardship, and stakeholder satisfaction. - Lead continuous improvement initiatives to enhance efficiency, reduce operational risk, and improve service reliability while maintaining compliance. - People, Culture & Cross Functional Leadership: - Lead, mentor, and develop operational leaders, fostering a culture of accountability, collaboration, and operational excellence. - Promote solid cross-functional integration between operations, clinical, compliance, finance, and shared services. - External & Stakeholder Engagement: - Serve as a senior operational liaison to DMAS and other state partners as appropriate. - Build, develop, improve, influence and expand relationships with providers, community-based organizations/partners, and other stakeholders within the market. Qualifications - 5+ years of experience working with FQHCs, Community Based Organizations, and State regulatory agencies. - 5+ years of experience working in Managed Medicaid. - 5+ years of experience leading operations, strategic planning, and development. - Ability to handle ambiguity. - Ability to travel up to 50% throughout the State of VA. - Driver’s License and access to reliable transportation. Requirements - Executive level experience in dealing with multiple State Agencies. - Reside in Virginia. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).