The #1 supply chain platform delivering more growth, less waste and amazing customer experiences. #Fulfillyourpotential
Senior Merchandizing Ops Solution Architect
Location
Texas
Posted
18 days ago
Salary
$114.1K - $143.9K / year
Seniority
Senior
Job Description
Senior Merchandizing Ops Solution Architect
Blue Yonder
• Works across a broadly cross-functional, cross-solution team to design solutions matched with each client’s specific business needs • Engages with business and technical stakeholders to understand requirements and deliver solutions that drive business value • Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions as it relates to the Merchandise Operations solution • Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers • Interacts directly with Blue Yonder’s Merchandise Operations customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc. • Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) • Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents • Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers • Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs.
Job Requirements
- Bachelor's degree (or higher) in relevant discipline
- Minimum 5+ years of experience in implementing, designing, testing of Merchandise Operations solution (or similar solution)
- In-depth knowledge of merchandising software solutions and data models
- Knowledge of business processes in the Supply Chain Management discipline
- Experience understanding and integrating data between numerous Supply Chain and Merchandising applications.
- Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications
- SQL Plus skills with ability to drill deep into Merchandise Operations data
- Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL
Benefits
- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
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