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Blue Yonder logo
Blue Yonder

Blue Yonder, formerly known as JDA Software, is a leading supply chain management solutions company that was founded in 1985. As an employer, the company values

Senior Merchandizing Ops Solution Architect

Location

Texas

Posted

70 days ago

Salary

$114.1K - $143.9K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloudERPSQL

Job Description

Senior Merchandizing Ops Solution Architect

Blue Yonder

• Works across a broadly cross-functional, cross-solution team to design solutions matched with each client’s specific business needs • Engages with business and technical stakeholders to understand requirements and deliver solutions that drive business value • Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions as it relates to the Merchandise Operations solution • Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers • Interacts directly with Blue Yonder’s Merchandise Operations customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc. • Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) • Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents • Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers • Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs.

Job Requirements

  • Bachelor's degree (or higher) in relevant discipline
  • Minimum 5+ years of experience in implementing, designing, testing of Merchandise Operations solution (or similar solution)
  • In-depth knowledge of merchandising software solutions and data models
  • Knowledge of business processes in the Supply Chain Management discipline
  • Experience understanding and integrating data between numerous Supply Chain and Merchandising applications.
  • Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications
  • SQL Plus skills with ability to drill deep into Merchandise Operations data
  • Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL

Benefits

  • Comprehensive Medical, Dental and Vision
  • 401K with Matching
  • Flexible Time Off
  • Corporate Fitness Program
  • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

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