• Manage all incoming guest communications (text messages, email, phone calls, and online messages) in accordance with company policy. • Represent the Heirloom brand in all interactions, with a strong emphasis on professional written customer service. • Facilitate communication between Guest Services and the Field Team to resolve issues at their root cause. • Address and resolve guest issues as the first point of contact. • Build trust and empathy through friendly, brand-aligned communication. • Support guest screening processes to protect properties, neighbors, and other guests. • Identify, follow up on, and close new reservations based on availability. • Handle inbound calls from prospective guests and make outbound calls to answer questions and close sales. • Anticipate and respond to customer needs; consistently apply creative cross-selling techniques. • Meet and exceed revenue goals. • Continuously improve the guest experience. • Actively participate in team meetings

Role Description In this pivotal role, you will oversee and manage the logistics operations for D. H. Radomski Inc. Your expertise will contribute to the efficiency and effectiveness of our supply chain processes, ensuring timely delivery and optimal inventory management. - Develop and implement logistics strategies to streamline operations. - Coordinate the transportation and storage of goods, ensuring compliance with regulations. - Monitor and manage inventory levels to meet demand. - Collaborate with suppliers, vendors, and internal teams to enhance service quality. - Analyse logistics data to identify areas for improvement. - Prepare and manage budgets related to logistics activities. Qualifications - Bachelor's degree in Logistics, Supply Chain Management, or a related field. - Proven experience in logistics or supply chain management. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal abilities. - Proficiency in logistics software and Microsoft Office Suite. Requirements - Certification in logistics or supply chain management (e.g., APICS, CLTD). - Experience with international shipping and customs regulations. - Knowledge of lean management principles.

Opportunity Overview:We are seeking a Senior Manager to lead our auditing team, and provide quality control functions, ensuring operational objectives and quality metrics are met or exceeded. You will leverage your deep auditing expertise and leadership skills to inspire a high-performing team and contribute to delivering innovative, AI-powered software solutions that drive transparency and accuracy in healthcare payment services. This is a pivotal role that offers the ability to make a substantive mark on the company's growth and its commitment to resolving payment issues at the root. What you’ll do: - Lead and Manage the DRG, Professional and Outpatient audit team. Provide and coordinate onboarding and training to support the employee and programs. ] - Complete audits and quality reviews as needed, ensuring compliance with coding guidelines and client requirements. - Complete provider dispute audits. - Provide quality and quantity reporting for the auditing team's performance to meet operational objectives. - Engage in hiring and training activities, including conducting auditor interviews and providing ongoing internal team education and support. - Engage with internal teams to understand and meet performance expectations of clients. May engage with clients. - Maintain and apply superior knowledge of changes and updates to coding guidelines, reimbursement trends, and health payment policy language. What you’ll need:Must-haves - Bachelor’s degree. - 10+ years of Inpatient coding, auditing, and quality review experience in payment integrity. - 3 years of supervisory/management experience, including supervising and training in a remote work environment. - CCS (Certified Coding Specialist) credential. - Superior knowledge of ICD-10-CM/PCS coding, MSDRG and APRDRG, and US healthcare payment methodologies for Commercial, Marketplace, Medicare, and Medicaid. - Excellent written and verbal English communication skills, strong analytical skills, and attention to detail. - Experience using CMS NCDs/LCDs and clinical criteria guidelines. Nice-to-haves - Experience working in a start-up or high-growth company environment, demonstrating agility and adaptability. - Familiarity with working with a diverse, global team of talent. - Excellent computer skills and familiarity with a Mac. - CPC certification in addition to CCS. Pay & Perks: 💻 Fully remote opportunity with about 10% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Flex Time Off + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance  The salary range for this position is $125,000 - $140,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Case Assessment - Behavioral Interview(s) *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. At Cohere Health, Payment Integrity isn’t just about catching errors—it’s about transforming how healthcare dollars are spent to ensure accuracy, fairness, and better outcomes for everyone. By combining advanced analytics, clinical expertise, and cutting-edge technology, the team works at the intersection of healthcare and innovation to proactively identify opportunities, reduce waste, and strengthen trust between payers and providers. Joining this mission means being part of a forward-thinking organization that values curiosity, collaboration, and impact—where your work directly contributes to a more efficient healthcare system and helps ensure patients receive the right care at the right time and providers receive the right payment. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote

Role Description The Project Manager will manage projects that are aimed at delivering M-Files solutions to customers. Responsibilities and Duties: - Deliver customer projects on schedule and with high customer satisfaction and quality, while ensuring the defined budget and work effort objectives are met. - In the project sales phase: - Planning the project so that it can be delivered to meet the defined objectives. - Co-operating with Solution Architect to ensure that the delivered solution has been defined so that relevant details of delivery, as well as effort estimation, have been properly addressed. - Co-operating with Sales to ensure that project budget is sufficient to enable needed level of resourcing. - Co-operating with Manager/Director, Services in relevant region, to indicate the needed resourcing for the project, and to ensure such resource will be available. - Co-operating with Subcontracting Manager, to ensure the needed subcontracted deliveries can be acquired. - In the project execution phase: - Ensuring the needed consulting, Product Development (PD) and subcontracted resources are available for the project. - Establishing the project work practices, meetings and required means of communication. - Ensuring that the roles, responsibilities, expectations for each of the project stakeholders have been understood and acknowledged. - Defines the tasks allocated to the project team and external stakeholders, and follows up their completion. - Establishes and maintains the required (sufficiently high) level of communication and transparency with the customer. - Ensuring any deviations to project goals and targets are addressed and resolved in a timely manner. - Handling any scope change requests, and ensures that the impact of the changes is analyzed, and the changes get approved along with their impact on project schedule and cost. - Driving project into completion and get the deliveries approved by the customer. - *Travel could be as high as 25% or more. Collaboration Opportunities - Reports and escalates project delivery issues to, and gets guidance from, Team manager or Director, Project Management Office. - Raises subcontracting needs to Subcontracting Manager and co-operates in subcontractor selection and managing the subcontracting. - Co-operates with Sales (Sales Manager, Key Account Manager) in projects. - Co-operates with Manager/Director, Services in relevant region to receive needed consulting resources for projects. - Co-operates with SW Team Manager (Customer Projects, PD), to receive needed PD tasks for the projects. - Co-operates with Service Managers to plan and execute transition from the project to service management. Qualifications - Great Communicator: Ability to chat with anyone, from customers to team members, with ease. - Project Management: Ability to keep competing priorities balanced, organize tasks, manage resources, and handle any curveballs. - Customer Advocate: Thrives on making people happy and puts the customer first. - Quick Learner: Eager to dive into the world of M-Files and become an expert. - Team Player: Loves collaborating, brainstorming, and bringing out the best in others. Participation in our Recruitment Process - Initial Phone Screen w/People & Culture Team Member - Hiring Manager (Sr. Consulting Unit Manager) + Internal Team Member - Internal Team Member (Senior Leadership or current PM) - Panel Interview w/Possible Assessment - Final Interview: SVP, Global Services (based on availability) - *Completed Recruitment Process Time Investment for Applicant: ~Approx. 3hrs Benefits - As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance. - 10 paid holidays annually. - Unlimited PTO. - Matching 401K Plan (25% of employees' contribution up to the IRS max). - Health insurance (PPO and HDHP/HSA plans offered). - Dental insurance. - Vision insurance. - Employee Health Resource App. - Monthly Remote Stipend. - Life insurance (1x employee salary). - Short-term disability (employer paid). - Long-term disability (employer paid). - Flexible Spending Plan (medical and dependent).