• Lead architecture for the Partnerships platform • Own and evolve the technical architecture across identity, cart, checkout, attribution, and partner orchestration • Drive the transition from a broad-but-shallow backend surface to a coherent, well-factored platform • Identify repeatable integration patterns across partners and convert them into reusable building blocks • Work closely with other teams to align partnership requirements with core platform roadmaps

• Lead and manage a portfolio of high-value client accounts, ensuring performance against KPIs, client satisfaction, and long-term retention. • Serve as the senior point of contact for key clients, building strong relationships and providing strategic guidance. • Oversee and mentor account management teams, ensuring high-quality execution, team development, and operational efficiency. • Collaborate with executive leadership on overall business strategy, client growth opportunities, and new business initiatives. • Drive integrated marketing strategies across social media, influencer marketing, PR, paid media, partnerships, and experiential campaigns. • Ensure alignment across internal teams (social, PR, creative, influencer) to deliver cohesive and effective campaigns. • Monitor and analyze campaign performance, translating data into actionable insights and strategic recommendations. • Lead client communications, reporting, and presentations, ensuring clarity, transparency, and impact. • Oversee brand partnerships, collaborations, and event activations from concept through execution.

• Own the post-sale customer relationship for a defined portfolio of accounts, serving as the primary point of accountability for net revenue expansion, retention, and executive alignment • Build and sustain CxO-level relationships across supply chain, operations, finance, and IT, positioning GAINS as a strategic partner rather than a transactional vendor • Develop and execute account plans that map customer business objectives to GAINS platform capabilities, define expansion roadmaps, and document measurable value delivery milestones • Lead solution-based conversations with customers to surface new use cases, unmet needs, and strategic priorities that GAINS can address through expanded deployment or additional modules • Partner with Customer Success and Professional Services to ensure customers are progressing toward their KPIs and that value delivered is documented, quantified, and communicated at the executive level • Own the full commercial cycle for expansion opportunities within existing accounts, including deal structure, contract negotiation, and forecast management in Salesforce • Conduct regular executive business reviews (QBRs and EBRs) to communicate platform value, share industry benchmarks and supply chain trends, and introduce new capabilities aligned to customer priorities • Manage pipeline health and opportunity progression using MEDDIC, maintaining accurate forecasts and account documentation in Salesforce • Serve as the internal voice of the customer, providing structured feedback to Product, Customer Success, and Marketing on roadmap gaps, competitive dynamics, and evolving customer needs • Represent GAINS at customer sites, industry events, and GAINS Summit to deepen executive relationships and strengthen account presence

• Serve as the primary point of contact for assigned mid‑level accounts, maintaining consistent, organized communication with both clients and internal teams. • Lead routine client check-ins, project updates, and performance discussions, ensuring expectations are clear and met throughout each campaign. • Build trust with clients by providing strategic guidance, timely updates, and a proactive approach to identifying risks or opportunities. • Coordinate tasks, timelines, and deliverables across multiple campaigns simultaneously to ensure on‑time delivery and adherence to client expectations. • Gather all campaign assets, requirements, and creative inputs needed for campaign buildouts and updates. • Maintain detailed project plans and internal alignment across cross-functional teams to keep workstreams moving efficiently. • Support the full lifecycle of digital campaigns, implementation, onboarding, mid-flight changes, optimizations, and renewals. • Assist with intake and execution of campaign changes including targeting updates, creative swaps, landing page adjustments, and more. • Ensure campaigns are set up correctly and transitioned smoothly between phases. • Partner with sales, creative, content, and paid media teams to ensure seamless development of digital assets, ad copy, and paid media campaigns. • Facilitate collaboration between departments so that client goals and requirements are clearly understood and executed consistently. • Advocate for client needs while balancing internal workflows and capacity. • Conduct detailed QA on all campaign materials, including creative assets, ad copy, URLs, tracking tags, and platform setups, to ensure accuracy and alignment with client specifications. • Monitor account health, pacing, and performance trends; escalate issues or insights to internal teams and clients as needed. • Deliver reporting and performance summaries that highlight results, learnings, and recommended adjustments. • Drive Net Retention for your portfolio by managing renewals, identifying expansion opportunities, and presenting value-led recommendations. • Support proposal development and pricing conversations in partnership with Sales. • Maintain accurate revenue forecasting for your assigned accounts. • Input, organize, and maintain campaign data in the CRM, ensuring accuracy and completeness for internal teams. • Track campaign details, client requests, timelines, and milestones within internal systems.