GAINS

• Own the post-sale customer relationship for a defined portfolio of accounts, serving as the primary point of accountability for net revenue expansion, retention, and executive alignment • Build and sustain CxO-level relationships across supply chain, operations, finance, and IT, positioning GAINS as a strategic partner rather than a transactional vendor • Develop and execute account plans that map customer business objectives to GAINS platform capabilities, define expansion roadmaps, and document measurable value delivery milestones • Lead solution-based conversations with customers to surface new use cases, unmet needs, and strategic priorities that GAINS can address through expanded deployment or additional modules • Partner with Customer Success and Professional Services to ensure customers are progressing toward their KPIs and that value delivered is documented, quantified, and communicated at the executive level • Own the full commercial cycle for expansion opportunities within existing accounts, including deal structure, contract negotiation, and forecast management in Salesforce • Conduct regular executive business reviews (QBRs and EBRs) to communicate platform value, share industry benchmarks and supply chain trends, and introduce new capabilities aligned to customer priorities • Manage pipeline health and opportunity progression using MEDDIC, maintaining accurate forecasts and account documentation in Salesforce • Serve as the internal voice of the customer, providing structured feedback to Product, Customer Success, and Marketing on roadmap gaps, competitive dynamics, and evolving customer needs • Represent GAINS at customer sites, industry events, and GAINS Summit to deepen executive relationships and strengthen account presence

Title: Senior Consultant, Supply Chain Planning Location: Chicago, IL (Hybrid Job Description: Employment Type Full-TimeTravel ~1 trip/month About GAINS GAINS is on a mission to make supply chains smarter, faster, and self-improving, powered by AI. Our decision intelligence platform doesn't just support decisions, it drives them by aligning strategy, planning, and execution across every level of the supply chain. We serve inventory-intensive industries where the stakes are high and the complexity is real, helping customers move from reactive, spreadsheet-driven planning to continuously learning, AI-led operations that deliver measurable results fast. At GAINS, we call it Moving Forward Faster- and it's not a tagline, it's how we're redefining what's possible in driving supply chain decisions. The Opportunity As a Senior Consultant on the Professional Services team, you will own the full delivery lifecycle for some of our most strategic client engagements-from initial implementation through long-term value realization. You will work shoulder-to-shoulder with client teams at both the operational and executive level, translating complex supply chain challenges into clear, actionable outcomes powered by the GAINS platform. Project engagements range from focused 2-8 week optimization initiatives with existing customers to full-scale 3-9 month implementations with new clients. This is a high-visibility role with direct impact on client success-and on the continued growth of GAINS. What You'll Do - Lead end-to-end deployments of the GAINS platform, ensuring implementations are delivered on time, on scope, and with demonstrable business impact. - Serve as a trusted advisor to client stakeholders, identifying opportunities to extend value and drive continuous improvement beyond initial go-live. - Leverage AI-powered analytics and tooling-including large language models and data-driven insights-to accelerate diagnostics, surface recommendations, and strengthen client deliverables. - Collaborate closely with Customer Support and Customer Success teams to resolve complex issues and ensure outstanding client outcomes. - Contribute to the evolution of GAINS delivery methodology, sharing best practices and helping to build repeatable frameworks across the Professional Services practice. What We're Looking For Required - 5+ years of relevant professional experience in supply chain consulting, operations, or enterprise software implementation. - Proven ability to work with large, complex datasets; hands-on proficiency with SQL and Excel required. - Strong analytical and structured problem-solving skills-comfortable turning ambiguous data into clear recommendations. - Excellent verbal and written communication skills, with the ability to present confidently to both operational teams and C-suite executives. - Adaptability and resilience in fast-moving client environments; you thrive under ambiguity and drive clarity. - Bachelor's degree required. Preferred - Experience with AI/LLM-based tools applied to analytics, forecasting, or supply chain decision support. - Familiarity with supply chain planning concepts: demand planning, inventory optimization, lead time management, or S&OP. - Prior experience with supply chain planning software platforms (e.g., GAINS, Kinaxis, o9, Blue Yonder, Relex). - Master's degree in Supply Chain, Operations, Business, or a related field. Why GAINS - Work at the intersection of AI and supply chain-a space that is genuinely redefining how the world's most complex operations run. - Deliver meaningful outcomes for clients across a diverse set of inventory-intensive industries. - Collaborate with a team of experienced practitioners who care deeply about craft, client impact, and each other. - A culture that moves fast, values autonomy, and rewards initiative-without sacrificing depth or rigor. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, veteran status or medical condition. We encourage people from all backgrounds to apply.

Role Description This position is focused on Gym Launch. Your role as a Lead Engagement Specialist is essential to our clients' business as you help grow their facility. Countless individuals are terrified to walk in the door of a gym, so your duty is to be a guiding light to help them get out of their own way and step in the door. The Lead Engagement Specialist works to help move leads from various sources to our clients' fitness facilities where the sales associates can help them make a decision on improving their health. Responsibilities - Manage all leads from assigned clients in Highlevel. - Properly follow up with all leads from assigned clients. - Must show tact when in conversation with prospects. - Must never discuss price during lead engagement. - Must be persistent in your approach. - Must follow proper documentation and reporting. - Must properly communicate any issues, bottlenecks, or trends. Results - All leads are called twice within 5 minutes. - All incoming text messages are replied to within 5 minutes. - All leads are tagged properly based on the situation. - A minimum of 50% of leads book an appointment. - A minimum of 40% of leads show to the consultations. - All power dialers are cleared 2 times per day following the assigned call schedule. - All scheduled callbacks are called at the appropriate time. Requirements - Must be high energy, positive, and compassionate toward others. - Must be a professional and a team player. - Must understand that these are our client’s businesses, reputations, and communities and in order to serve the clients, members, and businesses, you must be high performing. - Must LOVE providing an amazing experience to leads to guide them into a consult. - Must be quick to take action (under 5 minutes). - Must have a grasp of all technological aspects of our software systems. - Must be detail-oriented and well-documented.

ROLE: Gym Launch is on a mission to change the world through Gym Owners. We are looking for an experienced Sales Development Representative (SDR) to join our team and help us reach more Gym Owners. We are looking for a highly motivated, fast paced individual who is energized by talking with Gym Owners all day. This SDR is the gatekeeper between the lead and our closing team and is often the first impression a prospect will have of Gym Launch and therefore must be extremely personable, professional, and able to build rapport quickly. To excel in this role, you must be an excellent conversationalist, an attentive listener, have the ability to adapt quickly, and understand how to create interest in our service that leaves the prospect excited to learn more and the feeling that we can help them. RESPONSIBILITIES: - Establish, develop, and maintain positive business and customer relationships. - Monitor both your calendar and the business consultants. Confirm screening calls scheduled to each. - Monitor the pipeline of leads coming in and research the prospect before making outreach attempts (Sms, Email, calls, social media). - Consistently schedule qualified sales meetings for the BC team - Move all prospects to the proper stage of the pipeline via CRM throughout the day - Maintain a clear, up to date and accurate pipeline in relevant CRM - Follow up diligently and consistently with potential clients over extended periods of time - Document all interactions with all prospects and clients in the “notes” section of CRM - Educate prospects on our products from an expert perspective - Allow the Director of Sales to shadow calls or record calls to give feedback - Available most days from 8am- 5pm local time to take calls - Flexible to adjust hours to create maximum calendar coverage (ie. rotating into weekend or PM shafts) - Use both internal and external resources to maintain up to date knowledge of our products and industry - Collaborate with the Director of Sales to formulate ideas on how to best serve our clients - Be mindful of any emerging patterns of negative feedback from Gym Launch clients and report to the Director of Sales and GM - Collaborate with Director of Sales to ensure smooth transitions from prospect to qualified sales opportunity RESULTS: - 100% Call Confirmations to Inbound Calls - 100% Outreach to Apps not scheduled (call, sms, social media) - Set 90% of inbound calls booked to you to set to a BC - Set 20% of apps not scheduled that are level 3’s - Set minimum 20 Outbound appointments per month - 70% show rate of Inbound calls (to BC or SDR) - 80% show rate of sets to BC (inbound and organic combined) - Minimum of 50 outreach attempts per day (calls, emails, sms, social media) - All prospects are properly moved in CRM and information is documented on client details so sales team has proper expectations by EOD - All qualified prospects are consistently followed up with until they have met with a Business Consultant or opted out of contact - Sales stats sheet is updated at the end of each working shift by 9pm EST - There is an effective line of communication between the SDRs, SDR Team Lead (if applicable), and the Director of Sales and BCs in which all necessary information is communicated in a timely manner - SDRs remains well versed in the latest Gym Launch product offerings through continued education/trainings - All internal communication cycles are properly followed REQUIREMENTS: - Efficient with Facebook and general social media platforms - Exceptional over the phone / FB / video conference (this is a requirement) - Experience with business to business (B2B) sales (1-2+ years) - Excellent communication skills - Must be great at presenting - Excellent at building rapport

• Drive net-new subscription ARR within the supply chain design market, consistently building and managing a healthy pipeline at least 3× your revenue quota through proactive prospecting and outbound engagement • Own the full sales cycle — from identifying and qualifying opportunities to leading presentations, developing compelling business cases, and negotiating contracts • Partner closely with Solutions Consultants to ensure exceptional sales execution, aligning on customer needs, delivering high-impact demos, and preparing tailored proposals that showcase the value of our supply chain design capabilities • Deeply understand customer objectives, supply-chain processes, and strategic priorities, maintaining an up-to-date grasp of industry trends, competitive dynamics, and key challenges within supply chain design, network modeling, and inventory-intensive environments • Develop and maintain strategic target account lists, accurately forecast business, monitor pipeline health, and manage opportunity progression using Salesforce.com • Build and strengthen customer relationships, acting as a trusted advisor who can articulate value, guide customers through complex design decisions, and drive long-term partnerships • Leverage a high-growth market opportunity, joining an organization recognized for its leading supply chain design technology, world-class customer base, and proven ability to deliver measurable ROI