• Conduzir e acompanhar projetos relacionados à implementação e adequação à Reforma Tributária • Atuar na integração entre as diferentes áreas de negócio, garantindo alinhamento de processos, impactos e prioridades • Gerenciar cronogramas, acompanhando entregas, riscos, dependências e marcos do projeto • Ser ponto focal entre as frentes envolvidas, promovendo comunicação eficiente e alinhamento entre equipes • Facilitar a governança do projeto, realizando acompanhamento de status, reuniões de alinhamento e reports executivos • Apoiar na definição de estratégias, priorização de demandas e resolução de impedimentos • Garantir visibilidade sobre avanços, impactos e necessidades junto às áreas envolvidas.

Role Description You are a seasoned project management professional with 2-5 years of experience who thrives in fast-paced telecommunications environments. You bring strong expertise in managing implementations across various carriers—including facilities-based and non-facilities-based CLECs, ILECs, RBOCs, and large national connectivity providers. You have a solid foundation in telecommunication technologies such as Cable, DIA Internet, MPLS, and SD-WAN, along with a fundamental understanding of basic network IP addressing, layer 1 circuit handoffs, and ISP connectivity. You're an excellent communicator with outstanding organizational skills, and you excel at balancing multiple priorities while maintaining exceptional attention to detail. Self-motivated and analytically minded, you're comfortable working both autonomously and collaboratively in a team environment while working remotely from a home office. What you’ll do and how you’ll have an impact: - Manage simple to complex new telecom installations, moves, and disconnect orders and projects from initiation through completion. - Coordinate new service and installation dates with Account Managers, Advisors, Implementation Engineers, customers, and vendors. - Ensure adherence to provisioning guidelines and fundamentals to provide accurate and timely communication with customers. - Develop formal project plans, keeping them current and available to the customer. - Utilize customer facing templates and internal systems to keep customers updated and informed, while maintaining internal tracking databases. - Educate customers on product complexities and properly set customer expectations and continuously evaluate project status, identifying factors that may impact commitments and escalating when needed. - Identify processes and procedures that are no longer effective or efficient and recommend improvements. - Ensure that all clients' milestones and deliverables are met in a timely manner, including time-sensitive moves, new products, multi-carrier and/or multi-product solutions. - Quickly identify errors and provide a plan to overcome the impact while implementing measures to avoid recurrence. - Develop a working knowledge of all products and services being implemented. - Act as a strategic resource for the customer's implementation team. - Assist in maintaining an accurate client inventory. - Manage and update scope of work to minimize scope creep. Qualifications - 2-5 years of experience in project management. - 2-3 years of experience in telecommunication technologies including Cable, Data, Internet, SD-WAN and other evolving technologies. - 2-3 years of demonstrated experience managing implementations with various carriers including facilities-based and non-facilities-based CLECs, ILECs, and RBOCs; experience with large/national connectivity providers and ISPs highly desirable. - A fundamental understanding of basic network IP addressing, layer 1 circuit handoffs, and how customers connect to their ISP network. - Excellent organizational, time management, and multi-tasking skills. Excellent attention to detail and accuracy. - Strong written and verbal communication skills. - Strong analytical and problem-solving skills. Benefits - At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. - We respect each AppDirector as their own fingerprint; unique with no one alike. - We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. - We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

Project Manager II (P2 - Senior I) Location: San Diego, CA - Century Park East (Kearny Mesa) Hybrid Onsite Requirement: Monday-Thursday (4 days onsite) Friday Remote Schedule: 7:00 AM-4:00 PM or 8:00 AM-5:00 PM (flexible start as early as 6:30 AM PST as business needs require) Duration: Contract role with potential to convert based on performance Overview We are seeking an experienced Project Manager II (P2 - Senior I) to support a large-scale Field Service Delivery (FSD) software implementation within the Business Optimization organization. This role is focused on the implementation of GeoCall (Fielding software), currently in Release 2, replacing an existing field service platform. The Project Manager will be heavily involved in process optimization, documentation, stakeholder engagement, and change management, supporting field-facing users in a fast-paced Agile delivery environment. This project has been active since 2022, with technical deployment targeted for the end of this year and user deployment next year. Key Responsibilities - Serve as the single point of accountability for a software implementation project - Drive end-to-end project execution, including scope, schedule, risks, dependencies, and deliverables - Lead cross-functional collaboration with IT, Business Operations, Product Owners, and Subject Matter Experts (SMEs) - Produce detailed end-to-end process documentation using Microsoft Visio (approximately 60+ process flows) - Support change management efforts tied to new systems and process adoption - Facilitate project calls, working sessions, and stakeholder meetings - Partner with training and business operations teams to support rollout and adoption - Ensure clear and consistent communication across project teams and leadership - Manage milestones, risks, and dependencies in a fast-tracked delivery schedule - Apply standard project management tools and methodologies to ensure successful outcomes Day-to-Day Activities - Leading project status calls and working sessions - Developing and updating detailed Visio process flows - Meeting with SMEs, product owners, and business stakeholders - Conducting current-state and future-state process discovery - Coordinating input from end users who are not traditional desk-based workers - Managing a high volume of details, documentation, and follow-ups - Navigating ambiguity and driving clarity across complex workflows Required Qualifications - PMP certification (required) - Bachelor's degree or a minimum of 9 years of relevant experience in lieu of a degree - 7+ years of true project management experience - Experience implementing new software or systems (highly preferred) - Strong background supporting IT projects - Experience working in large, complex project environments - Advanced proficiency in Microsoft Visio (must be able to hit the ground running) - Familiarity with Agile project delivery - Excellent written and verbal communication skills - Strong attention to detail and ability to coordinate across many stakeholders Preferred Experience - Project management experience within the utility industry - Experience supporting field service, mobility, or operations-focused solutions - Background in systems engineering prior to transitioning into a project management role - Change management or organizational change management experience - Familiarity with Microsoft Project, SharePoint, Smartsheet, PowerPoint, and other Microsoft applications - Exposure to enterprise systems such as GIS, SAP, scheduling, dispatching, or mobility platforms Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Employee Type: Contract Location: San Diego, CA, US Pay Range: $40 - $50 per hour

• Engage the volunteer community -- Monitor interactive Colibri Discussion Boards (the program’s online volunteer community forum) and coordinate volunteer recognition efforts (including the Milestone Award recognition process, Volunteer of the Month interviews, and posting volunteer achievements monthly). Alert volunteers to increase loan review needs with challenges and Kiva-related news and initiatives by posting original messaging on Colibri. • Support with cross-functional event planning and motivational messaging during various Kiva campaigns. • Volunteer recruitment -- Research recruitment resources as needed, post job descriptions, and assist in the initial screening of applications. • Assistance with systems -- Assist with QA testing and documentation for improvements to volunteer-facing communication tools (Colibri), the creation of new reference materials (e.g., FAQs, training videos), and refining the transition to automated emails via our preferred email platform (Iterable). • Team collaboration on volunteer engagement logistics -- Draft motivational messaging, plan volunteer events, design and analyze surveys, and strategize on timing and method of communication. • Enhance process efficiency -- Provide input on streamlining recurring volunteer engagement responsibilities for efficiency gains. Propose initiatives that would minimize manual program administration of intern tasks. • New tool research projects -- Help the team source and review new online tools and products to enable programmatic scaling. • General data analysis -- Compilation and analysis of volunteer surveys, polls, and community interaction through click rates and responses and presentation of any results to the team. • Enhance volunteer communications -- Manage a new email channel and processes to add to documentation for future team reference. • Additional support -- Contribute to and manage aspects of various projects as needed.