Job Closed
This listing is no longer active.
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Capacity Planner
Location
Canada
Posted
27 days ago
Salary
C$60K - C$91K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Capacity Planner
Sonova AG
Role Description We’re looking for a highly analytical and solutions-oriented Capacity Planner to support clinic operations across our national network. This role plays a critical part in optimizing clinician schedules, clinic utilization, and patient access to care. Working closely with Operations, Clinic Leaders, and HR, the Capacity Planner will use forecasting, scheduling insights, and workforce planning strategies to align patient demand with clinician capacity and resource deployment. This is an ideal opportunity for someone who enjoys turning data into actionable insights, improving operational efficiency, and influencing business decisions in a fast-paced healthcare environment. This is a fully remote role, with preference given to candidates located in the Greater Toronto Area (GTA) or Kitchener-Waterloo region. What You’ll Do - Analyze clinic capacity including clinician schedules, room availability, and service mix across multiple locations - Optimize appointment templates and scheduling structures to improve utilization and reduce appointment gaps - Build and maintain capacity planning models to align patient demand with clinician availability - Forecast workforce and staffing needs using historical trends, referrals, and operational data - Conduct scenario planning to assess impacts of staffing changes, clinic hours, and demand fluctuations - Monitor and report on key operational metrics including utilization, appointment fill rates, wait times, and clinician productivity - Extract, analyze, and interpret data from scheduling systems, ERP/EMR platforms, and reporting tools - Identify operational trends, inefficiencies, and opportunities for process improvement - Develop dashboards and reporting tools using Excel, Power BI, or similar platforms - Partner closely with Operations and Clinic Managers to implement scheduling and workforce adjustments - Collaborate with HR on workforce planning, hiring needs, and resource deployment strategies - Support continuous improvement initiatives related to scheduling processes, systems, and data quality - Other duties as required Qualifications - Bachelor’s degree in Engineering, Operations Management, Supply Chain Management, Business Analytics, or a related field - 2–5 years of experience in Capacity Planning, Workforce Planning, Supply Planning, Demand Planning, or a similar analytical role - Strong analytical and problem-solving skills with the ability to translate data into actionable business insights - Advanced Excel skills with experience in data modeling and reporting - Experience working with scheduling systems, ERP/EMR platforms, or workforce planning tools - Experience with Power BI, Tableau, or similar BI/reporting tools is considered an asset - Strong organizational skills with exceptional attention to detail - Ability to manage competing priorities and work effectively in a fast-paced environment - Effective communication and stakeholder management skills - Confidence working cross-functionally with operational and business leaders Benefits - Competitive base salary: $60,000 – $91,000 annually (based on experience, qualifications, and internal equity) - Comprehensive benefits starting Day 1 (including paramedical + wellness coverage) - Employer-matched RRSP contributions - Generous paid time off including vacation, sick days, personal days, and your birthday off - Fully remote work environment with equipment provided - Monday–Friday schedule - Opportunities for professional growth and development - A collaborative and supportive team culture where your work directly impacts patient access and operational success
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
Director Analyst, Data Integration
GartnerWe deliver actionable, objective insight that drives smarter decisions and stronger performance.
• Deliver high-quality actionable advice through various media • Write provocative and pragmatic research that is clear and actionable • Provide high quality and timely research content peer review • Create and deliver presentations for webinars, onsite engagements, and Gartner conferences • Track vendors, market trends, and emerging practices • Deliver outstanding sales support to retain and grow the Gartner business • Build credibility as an industry expert to represent Gartner research • Identify research process improvements or develop new processes • Mentor and coach more junior team members
Role Description - Projetar, implementar e otimizar infraestrutura de redes; - Garantir alta disponibilidade, segurança e desempenho dos ativos; - Realizar troubleshooting avançado e responder a incidentes críticos; - Participação em salas de crise para resolução de incidentes complexos; - Documentar topologias, processos e políticas de rede; - Atuar como referência técnica para equipes internas e clientes. Qualifications - Formação: Redes de Computadores, Telecomunicações, TI ou áreas afins; - Sólida vivência em infraestrutura de redes corporativas (projetos, implantação e suporte avançado); - Certificação: CCNA ativa (imprescindível). CCNP ou equivalente será um diferencial. Requirements - Conhecimento sólido em: - Roteamento e switching: configuração e troubleshooting de OSPF, BGP, MPLS, VLANs, STP, HSRP/VRRP; - Firewalls (políticas de segurança, VPNs, inspeção de tráfego); - Tunnels (IPSec, GRE); - Wireless (WLC, controllers, pontos de acesso); - Cisco ISE (autenticação 802.1X, NAC, TACACS+/RADIUS); - QoS para priorização de tráfego crítico; - Troubleshooting complexo de redes WAN/LAN e análise de pacotes (Wireshark, NetFlow); Company Description
• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Healthy Planet. • Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements. • Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases. • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs. • Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers. • Develop, support and maintain all required system design and build documents and other system documentation. • Perform daily monitoring of applications in production use. • Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for Epic workflows. • Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required. • Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented. • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. • Work with trainers to develop and maintain application specific training curriculum and materials • Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users. • Adhere to organization standards for system configuration and change control. • Develop strong relationships with end user communities, customers and business partners. • Facilitate communication with stakeholders from initial requirements to final implementation. • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.
• Configure and optimize Workday, focusing on Recruiting and Talent Management, and other modules as needed • Provide day-to-day Workday system support • Collaborate and communicate effectively with Global business stakeholders on Workday and HR Technology project planning • Document business requirements, decisions, business processes, and workflows • Actively seek out opportunities for process improvement • Follow defined procedure for populating, loading and troubleshooting Workday EIBs • Maintain confidential employee information in Workday
