• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Healthy Planet. • Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements. • Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases. • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs. • Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers. • Develop, support and maintain all required system design and build documents and other system documentation. • Perform daily monitoring of applications in production use. • Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for Epic workflows. • Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required. • Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented. • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. • Work with trainers to develop and maintain application specific training curriculum and materials • Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users. • Adhere to organization standards for system configuration and change control. • Develop strong relationships with end user communities, customers and business partners. • Facilitate communication with stakeholders from initial requirements to final implementation. • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.

• Configure and optimize Workday, focusing on Recruiting and Talent Management, and other modules as needed • Provide day-to-day Workday system support • Collaborate and communicate effectively with Global business stakeholders on Workday and HR Technology project planning • Document business requirements, decisions, business processes, and workflows • Actively seek out opportunities for process improvement • Follow defined procedure for populating, loading and troubleshooting Workday EIBs • Maintain confidential employee information in Workday

Title: Senior Recovery Resolution Analyst Location: Plymouth United States Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Employees are responsible for triaging, investigating, and resolving potential instances of healthcare fraud and/or abusive conduct by medical professionals or providers. Using information from tips, complaints, external intelligence or behavior data, the medical community and law enforcement, employees conduct confidential investigations and document relevant findings and report any illegal activities in accordance with all laws and regulations. Identify, communicate, and recover losses as deemed appropriate. These investigations may include participation in telephone calls or meetings with providers, members, clients, legal compliance, and other investigative areas and requires adherence to state and federal compliance policies, reimbursement policies, and contract compliance. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Gather and analyze data and information gathered to determine behavior and understand provider/scheme at issue - Utilize appropriate documentation and tracking controls in the case tracking system to ensure compliance and auditability requirements are met - Collaborate with SIU Lead Investigator to apply knowledge of coding guidelines to determine validity of aberrances. - Collaborate with a variety of external sources to identify current and emerging patterns and schemes related to FWA - Perform member and provider interviews, and review medical documentation as needed - Communicate with legal, Law Enforcement, clients and business partners as needed - Perform all other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED and 5+ years of experience working in a FWA / SIU or Fraud investigations role OR Associate's degree in Criminal Justice or experience in a related field - Certified Professional Coder (CPC) - 2+ years of experience within the health insurance claims industry - 1+ years of knowledge and/or experience with medical/behavioral health codes and service delivery - Intermediate level of proficiency in Microsoft Excel (pivot tables and macros) and Word (creating, editing, and saving documents) Preferred Qualifications: - 2+ years of experience working with law enforcement or legal entities or 3+ years of investigative experience with fraud investigations - Professional certification as a Certified Fraud Examiner (CFE), Accredited Healthcare Fraud Investigator (AHFI), or similar - Familiar with CPT code terminology - Experience with computer research - Experience with regulatory compliance - Experience with data analysis as it relates to financial recovery/settlements - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

• Own the end-to-end daily operations of the RTA function across all Lines of Business, ensuring queue stability and SLA adherence • Act as the primary source of truth for live operations, driving root cause analysis and operational decision-making during critical incidents • Lead and develop a team of RTAs by establishing high performance standards, coaching toward autonomy, and creating a culture of operational ownership • Build scalable queue management frameworks and evolve operational playbooks to reduce dependency on tribal knowledge • Continuously evaluate and improve existing SOPs, workflows, and escalation processes using first-principles thinking • Partner cross-functionally with Workforce Management, Operations, Vendor Management, and Leadership teams to provide operational clarity and drive alignment • Maintain strong technical proficiency in Google Sheets and operational tooling to build models, automate workflows, and support forensic investigations • Provide concise, executive-level operational narratives that communicate business impact, operational risks, and recommended actions clearly