• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. • Provide expert technical guidance to customers and sales peers regarding Armada’s products and services. • Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. • Collaborate cross-functionally to support sales, including customer engagements, technical scoping, and proposal development. • Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. • Stay ahead of industry trends, competitive developments, and emerging technologies.

• Drive merchant onboarding & implementation with clear, concise communication. • Deliver strong presentations and handle merchant frustrations with grace and support. • Train our merchants on DoorDash’s Online Ordering product and functionality. • Leverage your tech-savviness and curiosity to troubleshoot merchants' technical issues. • Become a product expert and cross-functional subject matter expert on our products. • Collaborate and support our sales and account management teams with their merchant implementation challenges. • Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings. • Meet our team's high bar of internal and external service and timeline goals. • Highlight opportunities for leadership to improve team workflows and merchant success. • Be able to achieve immediate results and adapt to an evolving work environment. • Look for ways to improve and want to shape the direction of the company.

• Complete software project setups and modifications as required by the client • Configure complex approval workflows. • Support onboarding of key production team members, including Studio Executives, Executive Producers, Producers, Production Managers, and Accountants. • Upload production-specific policies and map fillable fields. • Convert Word or PDF docs into the system, reformatting and reviewing them to ensure accuracy before finalizing. • Provide client support services by answering calls and emails in a timely and accurate manner. • Utilize project management tool, Asana, to track the client’s journey. • Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client • Assist with answering basic software questions to assist users with navigating the software.

• Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services • Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements • Advising customers on industry best practices for the full stack of Bitwarden • Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future • Providing superb guidance and assistance for each customer’s implementation of Bitwarden and general security • Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems • Participating in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption • Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments • Assisting training and culture sharing in the Implementation Engineering Team • Guiding knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations • Leading and/or assisting in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations both for customer use-cases as well as internal team processes • Occasionally representing Bitwarden at customer meetings, industry events, or team offsites (some travel may be required).