Role Description Indiana Health Centers, Inc. (IHC) is now recruiting for a remote Quality Care Manager with RN or Dietician licensure in the state of Indiana. The Quality Care Manager facilitates communication between patients, their families, caregivers, providers, and other members of the healthcare team. Their focus is to offer individualized assistance to patients with complex disease states and multiple comorbidities, as well as their families and caregivers, to overcome healthcare system and community barriers and facilitate consistent and timely medical care across the continuum of care. The Quality Care Manager is an integral part of the Patient-Centered Medical Home and Patient Care Team. Responsibilities - Operations functions: - Identify high-risk patients using population health management tools (chronic conditions, ER utilization, SDOH, and referrals). - Link patient with resources based on SDOH assessment. - Provide general clinical care coordination orientation to patients and communicate the goals and objectives of the program. - Provide assistance for patients referred to/from providers, case managers, and from other points of entry. - Evaluate patients deemed high risk by risk algorithm for care management and enroll patients who elect to participate. - Guide patients through transitions of care from inpatient settings to home. - Contact patients to facilitate continuity of care and escalate issues to appropriate team members. - Assist patients with adherence to existing self-management goals or development of new goals (in collaboration with practice clinical staff). - Assist in identifying individual and/or community needs which encourage healthy lifestyles and environments (i.e., community resources, transportation assistance, exercise programs, etc.). - Interact with the multidisciplinary team on behalf of the patient to resolve barriers. Communicate outcomes to patient/family/caregivers. - Maintain timely and appropriate documentation on patient interactions in the care management system. - Provide disease-specific and preventive care patient education per patient need. - Execute effective interventions to reduce inappropriate ER visits or length of hospital to improve care and reduce costs. - Quality functions: - Assist in the collection and assembly of quality improvement information for the purpose of tracking and trending. - Participate in cross-functional team meetings aimed at improving patient outcomes or operational processes. - Regularly participate in care team huddles with care managers to identify priorities, tasks, and interventions. - Perform population management activities as assigned. - Administrative functions: - Compile and distribute educational material based on patient need. - Perform follow-up activities with patients as needed after emergency department visits or inpatient discharges. - Assist with scheduling medical and specialty appointments. Provide reminder phone calls for appointments and/or follow-up calls post appointment. - Retrieve discharge summaries and copies of medical records. - Other: - Develop and maintain excellent working knowledge of common chronic conditions and seek information as part of continuous learning. Qualifications - Experience working with patients with complex chronic disease states and multiple comorbidities. - Demonstrated knowledge and experience with the environment and systems through which patients must navigate. - Demonstrated knowledge and experience in teaching/training patients. - Demonstrated ability to develop and employ effective customer relationships with patients and health care team. - Ability to assist in the facilitation and coordination of patient care plans. - Excellent interpersonal communication and organization skills. - Ability to work independently as well as on a team with a high variety of individuals. - Utilize efficient time management skills. - High degree of creativity in problem-solving. - Ability and patience to navigate complex systems of care. - Ability to communicate comfortably with multi-ethnic populations. - Strong organizational skills. - Proficient in computer skills, including typing and use of Microsoft Word, Excel, Outlook, Access, eCW, SharePoint, Azara, etc. Requirements - Valid RN or Dietician license in the state of Indiana required. - 2 years general experience providing patient care in community or hospital setting. - 1 year care management experience or experience providing health education and outreach activities. - Care coordinator certification preferred. Benefits - Day 1 Insurance benefits eligibility. - Employer-paid Group Life, Short-term disability, and Long-term disability coverages, and HSA employer contributions. - 403(b) Retirement Plan matching at one year of employment. - Generous Paid Time Off and Floating Holidays. - Flexible Leave of Absence programs. - Personify Health Wellness program with paid incentives for participation. - Employee Assistance Programs with 24/7 access to therapy consultation services. - Annual reimbursement for position-specific CMEs/CEs. - Student Loan repayment eligibility. Equal Opportunity Employment Statement We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

WHO WE ARE At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media. We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally. With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters. ABOUT THE TEAM The Strategic Media Services (SMS) team provides strategic partnership and integrated media solutions to our diverse suite of clients. We deliver Raving Fan Service by helping clients challenge their media objectives and realize their business ambitions. Powered by best-in-class research and planning tools, SMS works in partnership with our sales team to tailor our tech enabled services approach to drive better outcomes and media campaigns. WAYS YOU’LL CONTRIBUTE This position will be responsible for account management and stewardship of media services for a suite of brand and agency advertisers. This role will oversee the development and quality control of media plans as well as presenting them to client stakeholders. Your contribution will be to: - Partnering with research and strategy team members to develop and present integrated media recommendations - Maintaining a strong understanding of the digital media landscape and the latest Basis products and solutions - Mastering an understanding of how digital channels work together to drive different business outcomes - Mentoring and train junior planning team members - Bringing new ideas to clients through the latest digital innovation, research, and vertical expertise - Using syndicated research to build rationale for recommended media strategies - Collaborating with our analytics team to ensure media strategies are aligned to business objectives and measures of success - Negotiating with vendors to secure the best inventory and pricing available for our clients - Cultivating strong internal relationships with ad operations, campaign analytics, and search and social media planners. - Operating with a solutions-oriented approach and a high degree of client servicing - Ensuring high levels of campaign performance, client satisfaction, and retention, while working alongside the VP and Director of Integrated Client Solutions and Client Development team members - Remaining on-top of advertising trends and provide POVs to clients on topics such as the cookie-less future and AI enhancements - Managing insertion orders (IO's), post-IO media plan revisions, and the approval of all publisher IO's for each campaign - Actualizing campaigns to ensure campaign budgets and KPI's are met and delivered in full - Assisting Finance in billing executions and discrepancies - Completing traffic sheets and assisting with gathering creative assets and instructions as needed WHAT YOU BRING TO THE TABLE - 4+ years of experience in digital media buying and planning - Previous experience in client servicing roles - Previous experience mentoring junior team members - Strong understanding of programmatic media and real-time bidding - Strong proficiency with holistic media planning fundamentals and media planning tools - Experience with syndicated research tools - Experience working alongside a Demand Side Platform - Strategic thinking and proactive detail-oriented client service skills - Strong written and verbal communication skills - Strong issue resolution and problem-solving capabilities - Ability to work well in a cross functional team environment - Advanced Excel and PowerPoint skills - Commitment to creating inclusive, respectful environments where all voices are valued and supported. - Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning. BONUS POINTS - Hands on DSP buying experience - Experience working with a 3rd party ad server - Experience in digital reporting dashboards such as Datorama - Basis Certified Integrity in Hiring At Basis, integrity is at the core of how we hire. To protect our candidates and our company, we verify identity, education, and employment history for all hires. Some roles may also require onsite or in-person interviews as part of the process. Any misrepresentation of identity, experience, or skills may result in removal from the hiring process or termination of employment. We value transparency and authenticity and expect the same from every applicant. Anything Else? Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter. Life With Basis We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago. We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more. Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond. If you need assistance with interview accessibility, please contact talent.acquisition@basis.com. Your privacy is important to us, view our policy here.

• Own the Media segment for North America, including revenue growth, pipeline health, and margin performance for broadcast and media customers. • Act as a player‑coach: carry a team quota while leading, mentoring, and developing a small team focused on broadcast and media production environments. • Refine and execute a segment‑specific sales strategy that protects and grows our existing media base while expanding into new accounts, applications, and partnerships. • Lead by example in the field by participating in customer meetings, joint sales calls, product demos, proof‑of‑concepts, and key industry events and tradeshows. • Build and maintain executive‑level relationships with end users, systems integrators, consultants, and channel partners that influence media display and visualization projects. • Partner with Marketing to define and execute campaigns, content, case studies, and events that strengthen our brand in the media market and generate qualified pipeline. • Collaborate with Applications Engineering and Product Management to shape solutions, proposals, and roadmaps that meet the technical and workflow needs of broadcast and media customers. • Provide market intelligence and competitive insights from the media space to inform pricing, positioning, and long‑term strategy. • Maintain accurate forecasts, pipeline visibility, and account plans in the CRM, and report regularly on performance and key initiatives to senior leadership. • Foster a culture of speed, agility, collaboration, and accountability within the team, modeling the behaviors required to win in a fast‑moving media marketplace. • Perform other related duties and projects as assigned by management.

Role Description Manages, plans, and organizes enterprise revenue cycle transformation initiatives; participates in the ongoing process to identify opportunities to refine applications and workflow to meet business objectives, including assimilating applications, workflows, and operations to improve efficiency and outcomes internally and patient service externally. - Provides leadership to Revenue Cycle team members and supervisors by communicating and guiding toward achieving department objectives. - Develops, communicates, and builds consensus for goals in alignment with the health system. - Executes workplans to complete enterprise design; implementation of enterprise revenue cycle the health systems and transformed workflows. - Establishes ongoing performance improvement infrastructure, including governance bodies, workgroups, and processes to facilitate a culture and expectation regarding ever-improving outcomes and efficiencies. - Designs training program to effectively balance classroom, web-based and practical application forums to manage the diverse educational needs of adult learner demographic. - Collaborates with revenue cycle leadership to routinely monitor strategic operating goals and objectives and confirm ongoing transformation alignment with goals. - Collaborates with revenue cycle and practice senior leadership to evolve access to critical data to support ongoing business analytics and intelligence; develops and oversees financial management including budget, salary, capital, and revenue projections. - Measures organizational performance against goals and objectives; develops financial programs consistent with changing regulatory and fiscal environment in accordance with health the health system's mission and vision. - Manages administrative direction of assigned department(s), assesses and makes recommendations to improve the efficiency of current the health systems/processes. - Selects, develops, manages, and evaluates direct reports; oversees the selection, development, management and evaluation of indirect reports. - Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Qualifications - Bachelor's Degree required, or equivalent combination of education and related experience. - 6-8 years of relevant experience and 2-5 years of leadership/management experience, required. - Preferred Skills/Experience: Insurance and authorization knowledge. Requirements - This will be remote, Monday-Friday 9am-5pm. Benefits - The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. - When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).