• Work with customers, leadership, and your development team to identify requirements and translate them into functional user stories for consideration • Create and maintain performance dashboards to evaluate service usage to inform product objectives and development priorities • Maintain a Product Backlog of user stories and defects, work with your team to refine and plan these items for development • Organize and communicate development and release plans to stakeholders • Collaborate with product engineering writers and product management to publish best practices through tutorials, blog articles, and conference presentations • Validate and triage enhancement and defect requests in collaboration with Esri Support Services

• Own the end‑to‑end evolution, quality, and customer impact of one or more ArcGIS web services, including enhancements, defects, reliability improvements, and technical investments • Serve as the primary product decision‑maker for assigned services, balancing customer needs, platform health, and long‑term sustainability • Define and act on service goals, success metrics, and quality standards, using telemetry and customer feedback to guide prioritization and investment • Maintain and prioritize a comprehensive product backlog, making informed tradeoffs across features, defects, technical debt, and operational work • Own service contracts, API behavior, versioning, and backward compatibility, evaluating downstream impact across the ArcGIS ecosystem • Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices • Influence product direction and multiply impact through cross‑team collaboration, mentorship, and shared standards • Validate and triage enhancement and defect requests in collaboration with Esri Support Services

• Work as a Software Engineer. • Design and implement Temporal AI SDK features supporting a broad variety of frameworks and libraries. • Develop a deep understanding of AI application development techniques, including emerging approaches and architectures. • Work with multiple programming languages, primarily Python and TypeScript. • Make extensive use of AI coding tools, especially to ensure quality across a large number of integrations. • Take end-to-end ownership of new features, working with other teams to deliver exceptional reliability and a great developer experience. • Serve as a domain expert on AI design patterns, collaborating with field staff to provide best-practices and canonical examples. • Work directly with our developer community to debug issues that need expert attention, and get feedback on Temporal SDK features and APIs. • Write public technical documentation describing Temporal concepts and APIs. • Go the extra mile to support a customer in need, on the rare occasion that AI SDK engineering expertise is needed. • Travel to meet your coworkers for a week once or twice a year. • Attend the occasional developer conference to talk about how great Temporal is (optional).

• Work with customers, solution architects, and peers to design, develop, test, deploy and maintain technical solutions • Present technical solutions to non-technical stakeholders • Assist team members in implementation of technical solutions and troubleshooting of technical issues