• Take full ownership of the regional account portfolio, ensuring retention, account health, and execution of a consultative plan. • Develop and execute customized success plans for each account. • Act in a consultative manner to identify growth opportunities. • Lead expansion strategies (upsell and cross-sell). • Analyze customers' critical performance metrics. • Ensure a consistent on-site and consultative presence with clients in Rio de Janeiro.

Role Description Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance. Responsibilities - Work in a dynamic, collaborative environment, closely with customers and coworkers. - Able to self-manage and work independently in a fast-paced, constantly changing environment. - Able to multitask across multiple systems and applications. - Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education. - Troubleshoot the customer’s technical issues by using guided workflows. - Regular, consistent, and punctual attendance. - Present the Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call. - Assist customers with scheduling an onsite Technician visit if required. - Strong emphasis on providing excellent customer interactions and experiences. - WFH position must have a private work area that is quiet and free of distractions. - Passion for customer service and ownership of the customer experience. - Being fluid with changes and receptive to feedback towards ongoing performance improvements. Qualifications - High school diploma or equivalent. - Troubleshooting skills. - Strong organizational skills. - Excellent communication skills (both verbal and written). - Reliable and dependable. - Ability to empathize and connect with the customer. - Ability to multitask with ease, effectively prioritize tasks, and be a self-starter. - Demonstrated proficient problem solving & customer de-escalation skills. Requirements - Minimum of one (1) year of customer service experience required. - Technical experience is a plus but not required. Benefits - Starting hourly rate of $17.00, reaching $20.00 after 180 days of employment. - Incremental increases of $0.50 every 30 days until the rate of $20.00 is reached. - Access to healthcare benefits, a 401(k) plan and company match. - Short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off. - Accrual of up to 120 hours in the first year, with an increased accrual rate after the first year. - 6 paid holidays. - Shift-differential policy providing supplemental pay during higher-than-average customer call volume. - Pathway to promotion with opportunities to learn and train. Company Description ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.

Role Description The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services. Essential duties and responsibilities include the following. Other duties may be assigned: - Handles incoming calls regarding customer account questions and performs callbacks on accounts as required. - Processes routine over the phone payments for customers. - Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods. - Proficiently relay information to customers relating to interest, statements, and other account questions. - Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. - Utilize company resources to achieve one-call resolutions. - Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks. - Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management. - Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively. Qualifications - Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience. - Strong computer skills including Word, Excel, Internet, email. - Professional phone presence and excellent verbal and written communication skills. - Strong persuasion and negotiation skills. - Able to handle stressful conversations with tact and diplomacy to yield the desired results. - Strong typing skills. - Strong attention to detail. - Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks. Benefits - Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). - 401(k) with company match enrollment on day-one. - Paid, Sick and Volunteer Time Off. - Paid Parental Leave Options. - Employer Paid Life and Disability. - Wellbeing on Demand Program. - Flexible Work Environment with a casual dress code. *Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Company Description Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

• Handle customer service across channels including phone, email, chat, WhatsApp and all company media. • Conduct customer probing/surveys to help improve the chat bot by adding new automated responses. • Clarify customer questions, provide guidance, explain procedures and open support tickets when necessary to escalate cases. • When required, process invoice returns (NF) and issue new orders. • Make proactive outbound contacts for preventive actions, follow-ups or to explain procedures. • Generate new payment slips (boletos), issue duplicate invoices, and sign product exchange checklists for defective or damaged items to enable pickup by logistics or directly at the store. • Call other internal departments to clarify questions about procedures, products or logistics. • Provide support to physical stores by answering questions, opening tickets or signing product exchange checklists. • Respond to customer product inquiries via the Bazar Voice platform on the website. • Deliver differentiated, engaging interactions with customers on social media using emojis, links and other resources.