fastshop

• Handle customer service across channels including phone, email, chat, WhatsApp and all company media. • Conduct customer probing/surveys to help improve the chat bot by adding new automated responses. • Clarify customer questions, provide guidance, explain procedures and open support tickets when necessary to escalate cases. • When required, process invoice returns (NF) and issue new orders. • Make proactive outbound contacts for preventive actions, follow-ups or to explain procedures. • Generate new payment slips (boletos), issue duplicate invoices, and sign product exchange checklists for defective or damaged items to enable pickup by logistics or directly at the store. • Call other internal departments to clarify questions about procedures, products or logistics. • Provide support to physical stores by answering questions, opening tickets or signing product exchange checklists. • Respond to customer product inquiries via the Bazar Voice platform on the website. • Deliver differentiated, engaging interactions with customers on social media using emojis, links and other resources.