Role Description The Team Lead, Case Management is a first-line people manager accountable for the daily performance of a team of Case Specialists who file, work, and escalate Amazon Seller Support cases on behalf of clients. This role owns case throughput, resolution quality, and escalation discipline, while coaching Specialists from foundational case handling through complex multi-thread escalations. The Team Lead is the primary bridge between the Case Management function and Account Management, Listing Management, and FBA Resolution teams when issues cross functional lines. - Supervises 4-8 Case Specialists (I/II/III), including 1:1s, goal setting, performance reviews, and career development conversations. - Coaches Specialists on case-writing quality, tone with Seller Support, evidence attachment, and escalation triggers. - Sets and enforces case-handling SOPs, templates, and escalation paths; approves deviations. - Runs weekly team meetings and 1:1s. - Tracks and reports team-level KPIs; drives root-cause analysis on misses. - Maintains and evolves the Case Management playbook. - Identifies recurring Seller Support failure patterns and creates new solutions. - Partners with Brand Managers on case status, client-facing updates, and high-stakes escalations. - Coordinates with Listing Management, FBA Resolution, and Customer Service. - Represents Case Management in department planning, tooling reviews, and process improvement projects. Qualifications - Four to seven (4-7) years of related experience in an eCommerce setting. - One to two (1-2) years experience in a senior role. - Strong leadership and mentorship skills, with a proven track record of guiding team members to success. - Demonstrates excellent understanding of department practices, procedures, and specialized functions. - Applies good judgment in selecting methods and techniques for obtaining solutions to assigned clients and projects. - Strong project management skills with a track record of leading successful initiatives. - Excellent organizational skills and the ability to manage multiple priorities effectively. - Strong leadership, analytical, and collaboration skills to support both team development and cross-functional success. Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. Company Description As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.

• You take responsibility for the technical development, stability and performance of our Shopify stores. • You work closely with the performance marketing and brand teams and translate growth hypotheses into technical solutions — from A/B tests and landing pages to conversion-optimized funnels. • You think in metrics: you understand how pagespeed, UX and funnel logic affect conversion rate, AOV (average order value) and customer lifetime value — and you prioritize your work accordingly. • You proactively deliver new features and keep themes and apps at a state-of-the-art level. • You build Shopify apps — including integrations with third-party systems — and ensure their integration into existing Shopify stores. • You support our team with technical SEO and ensure a performant, search-engine-friendly foundation. • You keep up to date with the latest industry trends and technologies, continuously learn and apply new tools and practices to steadily improve our web presence.

PLACEHOLDER

Role Description We are seeking a skilled Senior E-Commerce Specialist to manage and optimize our e-commerce platforms, with a strong focus on Amazon account management, sales growth, and performance optimization. The ideal candidate has extensive experience in e-commerce, digital marketing, and paid advertising, particularly on Amazon and Facebook. Key Responsibilities - Amazon Account Management & Growth - Oversee Amazon Seller and Vendor Central accounts, ensuring revenue growth and profitability. - Optimize product listings with SEO, keyword research, A+ content, and enhanced brand content. - Monitor Buy Box performance, pricing strategies, and competitor activity. - Manage inventory forecasting and replenishment to prevent stockouts. - Implement Amazon advertising campaigns (PPC, DSP, Sponsored Ads) to drive conversions. - Analyze Amazon business reports to track trends and optimize ad spend. - E-Commerce Performance Optimization - Use data-driven strategies to improve product ranking, CTR, and conversion rates. - Conduct market research and competitor analysis to identify growth opportunities. - Implement A/B testing for product descriptions, pricing models, and ad creatives. - Manage customer reviews and ratings to maintain brand reputation and trust. - Facebook Ads & Paid Media Strategy - Plan and execute Facebook and Instagram ad campaigns to drive traffic and increase sales. - Optimize ad creatives, audience segmentation, and retargeting strategies. - Monitor ad performance, cost-per-acquisition (CPA), and return on ad spend (ROAS). - Cross-Platform E-Commerce & Digital Marketing - Expand sales across multiple marketplaces, including Shopify, Walmart, and eBay. - Develop email marketing campaigns for customer retention and repeat purchases. - Work with cross-functional teams (marketing, content, logistics) to ensure seamless execution of e-commerce strategies. Qualifications - 5-10 years of experience in e-commerce, Amazon account management, and digital marketing. - Proven success in Amazon PPC, Sponsored Ads, and DSP campaigns. - Strong experience with Facebook Ads Manager, including retargeting and audience segmentation. - Proficiency in e-commerce tools like Google Analytics, Helium 10, Jungle Scout. - Solid understanding of SEO, paid media, A/B testing, and e-commerce best practices. - Ability to manage multi-million-dollar ad budgets and optimize ROAS. - Data-driven mindset with strong analytical and problem-solving skills. Requirements - Remote Position: Work from anywhere. - You must provide your own: - Computer, monitors, and other necessary equipment. - Quiet workspace. - Stable, high-speed internet. - Load-shedding equipment (if applicable). Benefits - Competitive salary and paid time off allowances. - Professional growth opportunities in a fast-scaling business. - Opportunity to actively contribute to the company's growth. - Supportive and collaborative remote work environment. - Flexible work arrangements with an 8 AM - 4 PM EST schedule, Monday to Friday (flexibility available). How to Apply If you're ready to join our team and contribute to the growth and success of EyeCarePro, we'd love to hear from you! If you don't hear back from us within two weeks, please consider your application unsuccessful. We truly appreciate every application and thank you for your interest in EyeCarePro.