• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards. • Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements. • Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features. • Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices. • Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations. • Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce. • Create and maintain technical documentation for system configurations, release processes, and project deliverables. • Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability. • Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards.

Role Description Pie Insurance is seeking a contract Salesforce System Administrator based in Brazil to join our agile Business Systems team. This individual will be a key technical contributor working within our Salesforce ecosystem, helping design, build, and maintain functionality that supports both pre-sales and post-sales operations — spanning marketing and campaign management through business development and policy writing to customer service, claims, and underwriting support. This is not a passive ticket-filling role. We need someone who can translate ambiguous business needs into well-structured system configurations — operating intelligently, thinking critically about how changes ripple across our platform, and communicating clearly with both technical and non-technical stakeholders. You are the translator between what the business is asking for and how it gets built. Salesforce is the core platform, and deep expertise there is non-negotiable. Familiarity with adjacent systems (such as financial or billing platforms) is a plus, but we expect Salesforce knowledge to be your foundation — you will have the opportunity to learn the rest of our ecosystem over time. Qualifications - 4+ years of hands-on Salesforce administration experience, including Sales Cloud and Service Cloud - Salesforce Certified Administrator (ADM201) - Strong written and verbal English communication skills; role requires regular cross-functional collaboration with U.S.-based stakeholders - Proven ability to work independently in a remote-first environment and operate effectively with ambiguity Requirements - Demonstrated ability to translate business requirements into Salesforce configurations — not just execute tickets, but articulate why one design or delivery approach is better than another Preferred - Advanced Admin (ADM211) or Platform App Builder certification — either will significantly strengthen your candidacy - Experience working with or alongside integrated platforms (billing, ERP, or financial systems) - Background in consulting or agency work (e.g., Big Four, boutique Salesforce partners) - Exposure to both pre-sales (marketing, campaigns, pipeline) and post-sales (service, support, operations) Salesforce use cases Benefits - This is a contract role. - The position is fully remote and based in Brazil. - Candidates must be authorized to work as contractors in Brazil.

• Administer the Salesforce platform end-to-end, including user management, profiles, roles, permissions, flows, validation rules, and custom objects. • Build and maintain executive and operational dashboards and reports that provide real-time visibility into pipeline, forecasting, rep activity, and revenue performance. • Partner closely with Sales, RevOps, and Marketing leadership to identify process gaps and implement scalable Salesforce solutions that improve seller efficiency and reduce friction. • Optimize sales workflows, automation, and tooling integrations to streamline the full sales cycle and drive measurable improvements in rep efficiency. • Govern data quality standards, deduplication processes, and governance frameworks to ensure CRM data integrity across the organization. • Support the sales team as a subject matter expert, providing training, documentation, and day-to-day platform support.

• Own and manage the full Salesforce org including configuration, customisation, data integrity, and platform performance • Architect and deliver solutions across Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice • Lead complex, large-scale Salesforce implementations from scoping through to post-go-live optimisation • Translate business requirements into scalable technical solutions with minimal oversight • Manage user administration, permissions, flows, process automation, and system integrations • Drive data quality, deduplication, and governance across the Salesforce ecosystem • Produce clear documentation, release notes, and stakeholder-facing updates • Maintain MDM and endpoint compliance standards in line with IT security policies