• Establish clear editorial guidelines and scalable content processes that improve quality and reduce feedback cycles • Build and maintain a consistent cadence of thought leadership content across channels and audiences • Own and optimize the newsletter to improve engagement and drive conversion to the contact us page • Grow PHM’s social media presence as a meaningful driver of awareness and inbound interest • Define editorial standards, voice, and timelines to support high quality output • Plan and manage a content calendar aligned to business priorities and audience needs • Develop and refine content across newsletters, social media, whitepapers, and other formats • Ensure content is clear, accurate, and aligned with PHM’s brand and mission • Partner with marketing, clinical and research stakeholders, and other teams to produce effective content • Incorporate feedback efficiently while maintaining momentum and meeting deadlines • Track performance of key channels such as newsletter and social media • Iterate on subject lines, formats, and messaging to improve engagement and conversion

• Design and maintain stakeholder-specific templates to ensure consistency and strict adherence to dss + brand standards across all materials. • Oversee that all materials meet established quality standards and are consistently aligned with dss + brand guidelines throughout design assignments and complex project deliverables. • Produce high-quality, visually impactful designs for various materials—including posters, banners, infographics, newsletters, flyers, and marketing assets—by applying sound design principles. • Partner effectively with internal teams and stakeholders, providing expert guidance on visual design to clearly communicate key messages and complex concepts. • Engage proactively with stakeholders to understand business requirements, clarify understanding, offer informed recommendations as a trusted advisor, and customise designs to address specific business objectives. • Manage multiple requests from key stakeholders, ensuring timely delivery while upholding design quality and consistency across all outputs.

• Create at the Speed of Tech: Partner with GO&S leadership to take high-level briefs and ghostwrite key messages, executing quickly and flawlessly with minimal oversight. • Drive the Narrative: Develop and execute communication plans for change management initiatives, ensuring our colleagues easily understand and adapt to evolving processes and tools. • Leverage Modern Tools & AI: Continuously explore, pilot, and master emerging technologies, including AI and video editing platforms, to create cutting-edge, impactful campaigns. • Design Bespoke Content: Move beyond standard emails to create engaging video content, dynamic intranet pages, snappy newsletters, and hype-worthy Slack updates. • Own the Channels: Proactively govern our key GO&S communication channels, keeping them relevant, highly organized, and engaging for a modern workforce. • Collaborate & Connect: Build deep relationships across teams to truly understand incoming communication requests and translate them into stories that resonate globally. • Measure & Pivot: Gather qualitative and quantitative data to see what content is landing, using those insights to constantly adapt and improve your approach.

• Designing and building digital learning experiences for Industrial Science education • Collaborating with Subject Matter Experts and Product Manager • Creating scalable digital learning experiences • Utilizing technology, creativity, and learning science to enhance content