• Design and own the QA program for your area of scope, including frameworks for sampling, coverage, audit cadence, and scoring methodology aligned with overall strategy. • Build structured feedback loops that synthesize data from audits, interaction transcripts and automation outputs to identify systemic quality issues and remediation opportunities. • Translate QA signals into clear, data-backed narratives that influence prioritization across Product, Engineering, Operations Enablement, and Vendor Management. • Develop dashboards and reporting infrastructure to track quality exposure, calibration alignment, trend signals, and remediation progress over time. • Lead calibration and scoring integrity efforts across vendor and internal auditors. • Create and maintain SOPs, scorecards, and playbooks; ensure version control, distribution, and frontline adoption. • Investigate recurring failures and run root-cause analyses; define and track prioritized remediation plans and measure impact on agent outcomes and customer experience. • Act as a strategic thought partner in cross-functional forums to embed QA thinking into roadmap and process decisions. • Drive vendor QA performance through coaching, calibration testing, remediation, and escalation; partner with Vendor Management on performance actions. • Coach and mentor vendor support staff • Contribute to team development by reinforcing a culture of proactive quality ownership and continuous improvement.

• Partner with engineers, product managers, and designers to build quality into features from the start • Contribute directly to product code where it improves reliability, testability, and observability • Help shape system design decisions to reduce defects before they happen • Design and implement robust, maintainable automation across API, integration, and UI layers • Improve CI/CD pipelines so quality checks are fast, reliable, and genuinely useful

Title: Claims Service Representative - Medical Only Location: Syracuse, New York Salary: $38,000 - $54,000 Fully Remote Worker Job Description: Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose. Overview - Claims Background: Prior claims experience preferred - Jurisdictional Experience: North/Northeast states - Active Adjusters' licenses: No adjusters license required - Location: This role is eligible for fully remote work How you'll make an impact - Make a difference by communicating effectively with claimants and clients to build relationships and make connections. - Accurately set reserves, make payments and document file activity by working with clients, claimants, vendors, field personnel and other internal or external resources. - Provide fair, equitable and timely claim disposition, consistent with our standards. - Use analytical skills to make decisions and resolve issues inherent in handling claims. About You REQUIRED QUALIFICATIONS: - High School Diploma or GED - Minimum of 1 years related experience required - Appropriately licensed and/or certified in all states in which claims are being handled - Knowledge of claims investigation, settlement procedures, applicable state laws and accepted industry standards and practices - Computer experience with related claims and business software. #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get. Depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Planejar e executar testes regressivos, funcionais e exploratórios, garantindo a integridade dos sistemas após atualizações. • Implementar automação de testes com foco em dispositivos Mobile (Android e iOS) e APIs. • Elaborar cenários e casos de teste detalhados, assegurando a cobertura técnica e de negócio. • Definir e especificar massas de dados necessárias para a viabilização dos testes. • Colaborar em times ágeis fornecendo estimativas precisas e participando ativamente do planejamento de entregas. • Realizar análise de causa raiz e utilizar consultas SQL para validação de dados e investigação de problemas. • Documentar bugs e cenários com clareza, apoiando a liderança na análise de qualidade e rastreabilidade. • Garantir acessibilidade e usabilidade nas interfaces de front-end, aplicando estratégias de smoke testing e testes de aceitação.