Title: Program Manager, Senior Location: IPG_OFFICE_Chicago Job Description: Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. As part of the broader JAB Pet Services ecosystem, IPH collaborates closely with affiliated companies in the UK and Europe to drive alignment, knowledge sharing, and technology strategy consistency across regions. Job Summary: Independence Pet Holdings (IPH) is seeking a collaborative, results-driven Sr Program Manager to partner closely with Transformation Program Business Owners and Senior Business Leaders in leading complex projects and initiatives as part of a high-impact enterprise transformation. This role will manage projects and initiatives that are focused on optimizing business processes and modernizing core enterprise systems. The Sr Program Manager will play a critical role in advancing a future-ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience. The ideal candidate will have a proven ability to drive cross‑functional and enterprise‑wide alignment, manage complex program and project interdependencies, and ensure disciplined execution and delivery of strategic initiatives. This role requires demonstrated experience leading programs within a scaled agile (SAFe) delivery framework and operating across complex, global organizational environments to deliver outcomes on scope, schedule, and budget. Industry experience in Pet insurance is preferred but not required, along with hands‑on experience deploying SaaS technology solutions and exposure to applying AI‑enabled business solutions. Job Location: Remote or Hybrid – Chicago, IL Main Responsibilities: - Lead coordinated program/project delivery as part of IPH’s global insurance transformation, guiding execution across MGAs, system integrators, and business and technology teams. - Partner with global System Integrators (SI) to define delivery scope, dependencies, performance metrics, and integration across insurance value streams. - Apply Scaled Agile (SAFe) principles to structure ARTs, coordinate planning, manage dependencies, and drive iterative delivery across distributed teams. - Oversee/align vendor SOWs, contractual compliance, financials, and delivery quality within internal and external work groups - Collaborate with all technology teams including Enterprise Architecture, Information Security, Data, and Platform teams to ensure end-to-end insurance solution integrity. - Drive program/project program reporting that track KPIs and manage risks, issues, and drive business change management with strong controls and timely escalation. Qualifications: - 12+ years of progressive experience in program management, leading large, complex initiatives. - Proven experience managing external integration partners with accountability for delivery outcomes, contractual compliance, and cross‑partner integration. - Strong understanding of insurance value streams, including quote‑to‑bind, policy lifecycle management, billing and payments, rating engines, underwriting, claims adjudication, and agent and customer servicing. - Demonstrated success leading cross‑functional, virtually staffed programs with budgets exceeding $10M. - Proficiency with the Scaled Agile Framework (SAFe), including experience coordinating across multiple Agile Release Trains (ARTs), value streams, or large solution constructs. - Strong business and technical acumen, with the ability to align complex insurance workflows to enabling technology solutions. - Proven financial management and contractual oversight skills within large, SOW‑driven vendor and partner ecosystems. - Excellent communication and leadership skills, with the ability to effectively influence and update senior executives and diverse cross‑functional stakeholders. - Bachelor’s degree in Business, Technology Management, or a related discipline. Preferred Qualifications - SAFe, PMP, PgMP, or equivalent program management certifications. - Experience operating within global, matrixed organizational environments. - Direct experience implementing EIS or other core insurance platforms. - Master’s degree in Business, Technology Management, or a related field. #iph All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

• Develop an all-inclusive travel program with your client • Implement a Business Plan to establish, achieve and measure the business objectives of the travel program • Establish and maintain relationships with key customer decision-makers • Explore opportunities to expand client servicing relationships through coordination of sales effort, pricing, and implementation • Work closely with our Implementation Specialist during onboarding of new business to ensure customer expectations are met

• Support High-Quality Program Implementation • Build and maintain strong relationships with medical providers and clinic staff • Conduct regular in-person check-ins to assess model adherence, identify strengths and barriers, and develop action plans for continuous quality improvement • Guide new clinics through the application and onboarding process • Partner with clinic teams to enhance parent/caregiver engagement and ensure sustainable program integration • Cultivate champions in clinics and health systems promoting long-term program success • Partnership Development and Sustainability • Support local and statewide efforts to integrate Reach Out and Read within early learning and family support systems • Identify and build relationships with community partners • Program Data and Reporting • Ensure timely and accurate completion of twice-yearly site progress reports • Maintain accurate records in organizational databases • Book Support and Funding • Assist sites with book selection, ordering, and tracking processes • Provide guidance to clinics on fundraising and identify programs in need of support

Role Description The Cyber Senior Program Manager shall provide executive-level leadership, oversight, coordination, and management for enterprise cybersecurity operations and compliance activities supporting the U.S. Small Business Administration (SBA) Enterprise Cybersecurity Services (ECS) effort. The individual will be responsible for the successful execution of all contract requirements associated with Program Management identified in Task Area 3.5.1 of the Performance Work Statement (PWS), including management of contractor personnel, subcontractors, schedules, deliverables, quality assurance, financial reporting, and customer engagement activities. Key Responsibilities - Serve as the primary point of contact between the Contractor and SBA leadership, Contracting Officer (CO), Contracting Officer Representative (COR), and stakeholders. - Provide overall program leadership, strategic direction, administration, and quality control for all ECS task areas and cybersecurity operations. - Develop, maintain, and execute the Program Management Plan (PMP), including transition planning, staffing strategies, risk management, quality management, and work breakdown schedules. - Manage contractor and subcontractor personnel supporting enterprise cybersecurity, RMF, SOC, incident response, vulnerability management, and compliance activities. - Monitor contract performance to ensure compliance with all RFQ, PWS, SLA, QASP, federal cybersecurity mandates, and agency requirements. - Lead monthly Program Management Reviews (PMRs), status meetings, executive briefings, and stakeholder engagements. - Prepare and deliver project status reports, financial reports, staffing reports, meeting minutes, and other contractual deliverables. - Coordinate resolution of programmatic, operational, technical, staffing, and performance issues while ensuring timely communication with the Government. - Provide oversight for cybersecurity initiatives aligned with NIST, FISMA, FedRAMP, Zero Trust, OMB directives, and SBA cybersecurity policies. - Ensure all program deliverables meet quality standards, Section 508 compliance requirements, and established timelines. - Support workforce planning, surge support requirements, and 24x7x365 cybersecurity operational readiness. - Maintain awareness of emerging cybersecurity threats, technologies, and federal compliance requirements to support continuous program improvement. - Support risk management activities, escalation procedures, and mitigation strategies across all task areas. - Ensure all personnel maintain required certifications, background investigations, and security eligibility requirements. Qualifications - Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Engineering, Business Administration, or related discipline. Master’s degree preferred. - Minimum of fifteen (15) years of progressive experience managing large-scale federal cybersecurity and information technology programs. - Minimum of ten (10) years of experience leading enterprise cybersecurity initiatives supporting federal agencies. - Demonstrated experience managing programs involving RMF, FISMA, SOC operations, vulnerability management, incident response, continuous monitoring, and compliance reporting. - Experience managing geographically dispersed teams in hybrid and/or 24x7 operational environments. - Strong knowledge of NIST SP 800-series publications, OMB mandates, FedRAMP, Zero Trust Architecture, and federal cybersecurity frameworks. - Demonstrated ability to manage budgets, schedules, staffing, subcontractors, risk management, and executive communications. - Excellent verbal and written communication skills, including executive-level reporting and briefing experience. - Project Management Professional (PMP) certification preferred. - Relevant cybersecurity certification(s) such as CISSP, CISM, GSLC, or equivalent preferred. - Ability to obtain and maintain a Moderate Risk background investigation; must be eligible for Top Secret clearance if required during contract performance. Desired Experience - Experience supporting SBA, DHS, CISA, or other civilian federal agencies. - Experience leading enterprise cybersecurity modernization and Zero Trust initiatives. - Experience managing cybersecurity operations in cloud and hybrid environments including AWS, Azure, Microsoft 365, and SaaS platforms.