• Receives Workers’ Compensation claims, confirms policy coverage and acknowledgment of the claim • Determines validity and compensability of the claim • Establishes reserves and authorizes payments within reserving authority limits • Manages non-complex lost-time workers’ compensation claims under close supervision • Communicates claim status with the customer, claimant and client • Adheres to client and carrier guidelines and participates in claims review as needed • Assists other claims professionals with more complex or problematic claims as necessary • Additional projects and duties as assigned

Role Description As a Leave Specialist, you’ll administer FMLA policies for multiple clients, manage leave requests, and ensure compliance while providing exceptional support. If you’re detail-oriented and thrive in a fast-paced environment, this is your chance to join a team that values flexibility and excellence. Qualifications - Detail-oriented - Ability to thrive in a fast-paced environment Requirements - Experience administering FMLA policies - Strong management of leave requests - Ensuring compliance with relevant regulations Benefits - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit, and inclusion

Inside Auto Claims Service Leader remote type Fully Remote locations US - Remote time type Full time job requisition id R30182 At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This role is responsible for managing and motivating approximately 9 – 11 adjusters to achieve high levels of performance and execute required claim processes with expertise. This individual supports the implementation of operational initiatives that enable the achievement of Allstate’s business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads, provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This position supports the Midwest Zone, candidates residing in the Midwest preferred. Key Responsibilities - Consistently meets band level behaviors, production, quality and/or customer service goals. - Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs. - Manages and resolves escalated customer communications, concerns, conflicts, or issues. - Eliminates barriers that hinder business results. - Develops, maintains, and analyzes operational and statistical data used by claims employees and leadership teams. - Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision. - Proactively identifies and manages risk while eliminating barriers to help achieve business results. - Manages processes to ensure the delivery of compassionate service that is fast, fair, and easy. - Ensures adherence to empathetic and responsive customer service in all transactions. - Effectively coaches and provides development/career guidance for direct reports. Notice of Licensing Requirement - As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets. - All required licenses will need to be obtained within 60 days of hire. - You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal. Work Location - This position is a remote home-based role. - Your home office does not need to be near an Allstate office, but it does need to be in the United States. Preferred Experience - Expertise in Liability and/or Casualty claim handling, with a strong understanding of industry standards and best practices. - Previous leadership experience, with the ability to effectively guide and develop a team, is highly desirable. - 5 or more years of experience (Preferred) Functional Skills - Leadership & Team Management: Proven ability to lead and develop a team. Experience with performance management, coaching, and workload oversight. - Customer Service Excellence: Strong customer orientation with a history of resolving escalated concerns empathetically and effectively. Commitment to customer satisfaction and retention. - Operational Performance: Experience implementing process improvements, managing KPIs, and using data to drive results. Skilled in removing operational barriers to improve efficiency and productivity. - Communication & Conflict Resolution: Excellent verbal and written communication skills. Proficient in managing sensitive conversations, resolving conflicts, and navigating high-stress situations professionally. - Strategic & Cross-Functional Collaboration: Skilled in aligning team goals with broader business objectives. Proven track record of building partnerships and influencing outcomes across departments. - Leadership & Team Development: Demonstrated ability to lead with a focus on growing and empowering talent. Skilled in performance management, coaching, and fostering a culture of continuous development and accountability. Skills Action Planning, Claims Resolution, Coaching, Collaboration, Conflict Management, Leadership, Management Reporting, Problem Solving, Relationship Building, Resourcefulness, Results-Oriented Leadership, Strategic Thinking, Team Development, Team Management Compensation Compensation offered for this role is 80,000.00 - 136,625.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Role Description As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. - Oversee a team of commercial auto adjuster direct reports - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Serve as backup/ leader when the Manager is out of office - Responsible for initial onboarding tasks/ access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees - Flexibility - you will need to be able to switch from claims handling to coaching and feedback - Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice Qualifications - 5+ years of insurance claims experience in multiple lines of business with bodily injury experience - 3+ years of leadership experience with a preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment