Examiner, Default Title Examination, Default Services-Pre-Foreclosure Title Location: Irvine, CA, United States Remote Salary: Min - USD $26.00/Hr. Max - USD $31.00/Hr. Job Description: Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in examining and title searching, to join our team as an Examiner, Default Title Examination. The ideal candidate will be very detail oriented, love researching real estate title reports, thrive in a fast paced environment and driven to meet tight deadlines. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. This role requires prior experience as a Title Examiner/Title Searcher, with specific knowledge of examining real estate Title in Washington and/or Oregon. - This is a primarily remote/Work from Home role, however, candidates will be required to work in-office at ServiceLink's Irvine, CA office during initial training. As such, candidates must be located within reasonable commuting distance of Irvine, CA and be willing and able to work in-office during training. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… - Research and resolve discrepancies - Review all documentation for accuracy - Maintain accurate individual records and logs - Meet Company Production Metrics and maintain 97% accuracy rate WHO YOU ARE You possess … - A penchant for excellence. You will use your strong attention to detail to maintain our quality standards - Prior Title Examination/Search Experience - The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once - Excellent verbal and written communication skills - The ability to quickly learn new skills, processes and procedures - Knowledge of Title Issues/Legal Description issues Responsibilities - Review real estate title reports pursuant to company guidelines for approval or rejection - Research and resolve discrepancies - Maintain accurate individual records and logs - Review all documentation for accuracy - Knowledge of State and Client Requirements. - Perform all duties and responsibilities in a timely manner - Address inquiries from clients and internal staff in a professional and timely manner - Review work-in-progress reports to ensure completion - Maintain open communication with other team members and team leader - Monoitor and process all order types and folders for the Default Underwriting department - Follow up on rejected files - Proficient with ServiceLink operating systems and internal search engines - Adhere to company policies and procedures - Meet minimum production goals and quality requirements as set by management - Perform all other duties as assigned Qualifications - High School diploma or equivalent required - Typing/Data Entry skills, minimum 55 wpm with 95% accuracy - Prior Title Examination/Search Experience - Proficiency with personal computers - Knowledge of real estate terminology - Possess good communication customer skills Responsibilities - Review real estate title reports pursuant to company guidelines for approval or rejection - Research and resolve discrepancies - Maintain accurate individual records and logs - Review all documentation for accuracy - Knowledge of State and Client Requirements. - Perform all duties and responsibilities in a timely manner - Address inquiries from clients and internal staff in a professional and timely manner - Review work-in-progress reports to ensure completion - Maintain open communication with other team members and team leader - Monoitor and process all order types and folders for the Default Underwriting department - Follow up on rejected files - Proficient with ServiceLink operating systems and internal search engines - Adhere to company policies and procedures - Meet minimum production goals and quality requirements as set by management - Perform all other duties as assigned

Role Description CopperPoint has an exciting opportunity for a fully remote Premium Audit Reviewer II to join our team. In this role, you will review and evaluate premium audits for accuracy, completeness, and compliance with company guidelines and regulatory standards. You will collaborate with internal teams, agents, and policyholders to resolve discrepancies, support quality assurance initiatives, and help ensure accurate premium determination. The ideal candidate brings strong analytical skills, attention to detail, and experience in workers’ compensation and commercial lines premium auditing within a fast-paced, customer-focused environment. - Conducts quality and timely reviews of assigned audits, analyzing accuracy of the audit relative to regulatory guidelines and policy underwriting. - Reviews narrative portion of audit that describes customer’s business type/classification to determine if the policy has been written correctly. - Based on the narrative, reviews data submitted by Auditor to ensure that the auditor applied appropriate description categories, used correct state rules as to business type, and classified the employer’s individual jobs and employees appropriately. - Returns audits to Auditors with recommendations for necessary corrections/revisions. - Once finalized, enters information from audit into billing system to create a customer invoice. - Determines accuracy of additional or return premiums in accordance with national/local regulations and/or corporate standards. - Enters audited exposures into appropriate rating system for all lines of business for all states, validates rating systems have accurately calculated total policy premiums, and bills the final policy premium, making referrals to Underwriting on pertinent information found during the review process. - Answers and handles inquiries regarding status requests, billing issues, and miscellaneous audit-related questions. - Collaborates/consults with Underwriters, Field Auditors, vendors, and other internal teams to support CopperPoint corporate goals and provide excellent customer service. - Provides administrative support on the communication and handling of premium audits. - Reports Workers' Compensation Statistical data in accordance with Independent and NCCI requirements. Achieves and maintains test audit results at or below State minimum. - Develop a strong relationship with premium audit team, and adjacent business segments including Underwriters and Underwriter Assistants. - Serves as a resource for underwriters concerning such matters as endorsements needed prior to processing and billing audits. - Maintain a working knowledge of the individual guidelines of each state and/or region, completing continuing education to remain current on changes related to premium auditing through discussion and correspondence with peers, experts, and industry-related literature. - May provide coaching, training and general guidance to new or subordinate employees. Qualifications - Requires high school diploma or equivalent; prefers bachelor’s degree in accounting, finance, or related field. - Requires 2+ years commercial insurance, premium audit review or related experience to include multi-state accounts and/or multiple lines of business resulting in solid working knowledge of a variety of policy types such as guaranteed costs, high deductible, loss retro-incurred, composite ratings, and/or group captives. - Requires solid working knowledge of NCCI (National Council on Compensation Insurance) and Bureau workers compensation classification rules. - Prefers 2+ years of prior Property & Casualty industry experience. - Experience with other lines of business such as General Liability, Umbrella, and Auto also a plus. - Experience working with premium audit work management systems required. - Strong analytical skills to successfully review audits and to ensure compliance with policies, procedures, and regulations. - Sound business and technical acumen with demonstrated ability to understand and apply independent and NCCI bureau regulations. - Sound working knowledge of a variety of policy types, including guaranteed costs, high deductible, loss retro-incurred, composite ratings, and group captives. - Excellent customer engagement/service skills – both verbally and in writing. - Solid oral and written communication skills resulting in ability to communicate professionally both verbally and in writing. - Ability to identify and seek needed information/research skills. - Detail oriented. - Solid typing and ten-key skills. - Solid organizational & time management skills with ability to multi-task, prioritize, and meet and contend with deadlines and influxes in workload. - Ability to work well independently and in a team environment. - Spanish bilingual a plus. Benefits - Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan. - We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan). - Employees will accrue 0.0769 hours of Paid Time Off (PTO) per paid hour, which may total 20 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year. Salary Range $52,000.00 - $83,000.00 annually. Compensation may vary depending on skills, experience, education, and geographical location. In addition to base salary, compensation may include an annual discretionary bonus.

Role Description With minimal supervision, is responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such as: - Monitoring delinquent accounts - Contacting patients for account payment - Resolving billing problems - Answering routine to complex account inquiries Performs responsibilities within standard procedures and pre-established guidelines to complete tasks. A certain degree of creativity and latitude is required. Supports and adheres to The US Oncology's Compliance Program, including the Code of Ethics and Business Standards, and The US Oncology’s Shared Values. Responsibilities - Monitors delinquent accounts and performs collection duties - Reviews reports, researches and resolves issues - Reviews payment postings for accuracy and ensures account balances are current - Works with co-workers to resolve insurance payment and billing errors - Monitors and updates delinquent accounts status - Recommends accounts for collection or write-off - Contacts patients to secure past due balances, verifies patient demographics and insurance providers, updates information in systems, and documents conversations - Answers patient payment, billing, and insurance questions and resolves complaints - May refer patients to Patient Benefits Representative to set up payment plans - Maintains credit balances of patients and payors ensuring timely refunds within government guidelines/regulations - Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient records - Performs other duties as requested or assigned Qualifications - High School diploma or equivalent required - Minimum two (2) years combined medical billing and payment experience required - Demonstrate knowledge of state, federal, and third party claims processing required - Demonstrate knowledge of state & federal collections guidelines - Must successfully complete required e-learning courses within 90 days of occupying position Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites. Benefits - M/D/V - Life Insurance - 401(k)

• Lead case strategy and handle files independently including pleadings, discovery, depositions, and court appearances. • Draft and review legal documents including pleadings, motions, and other court filings with attention to detail and accuracy. • Maintain strong communication with clients and claims professionals. • Accurately track billable hours and ensure proper invoicing. • Serve as a mentor for junior attorneys and paralegals.