Role Description The Product Support Specialist is passionate about fixing problems and providing above and beyond type of customer service. They have a high sense of urgency matched with the ability to provide quality responses in all situations. The Product Support Specialist stops at nothing to ensure customers' happiness and seeing resolutions through to completion. They have impeccable relationship skills and can create win/win environments for all parties that they work with. The Product Support Specialist role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry. Qualifications - Bachelor’s degree in computer science or technology discipline or related field or equivalent work experience - Minimum of 3-5 years of customer support experience in troubleshooting and resolving issues in an application support role - Demonstrated experience of Database Technology and the ability to interpret schemas and/or author queries - Fluent in Portuguese, Spanish and English - Experience in programming and/or debugging in JavaScript, XML, JSON, RESTful web service requests - Familiarity with the API troubleshooting and diagnostic tools such as Postman, SOAP UI to inspect request and response payloads, identify network issues, and troubleshoot API integration problems - Familiarity with debugging tools/techniques - Strong written and verbal communication skills - Experience in documenting customer issues with the ability to tailor the explanation of technical concepts to the audience - Experience in effectively dealing with customer service issues and handling customer conflict - Ability to work on a flexible schedule in the interest of customer satisfaction; may be required to participate in on-call rotations consistent with Support’s on-call practice - Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification, and credit, where available and in accordance with federal and local regulations Requirements - Experience working with Java-based multi-tier architecture enterprise applications - Ability to interpret and edit XML files - Experience with virtualization and Amazon cloud services - Understanding of basic networking and OAuth 2.0 authorization framework - Ability to author technical articles to document found solution - Experience with Dynamics CRM Benefits - 2025 Benefits Offering Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

• Efficiently and accurately processing orders • Executing defined policies and procedures • Advising customers of any changes or impact to their expectations • Managing all customer orders as assigned in a fast-paced, remote work environment • Order entry • Order Confirmation • Logistics Coordination • Invoice Block Resolution • Customer Complaint Management • Support Month End Close • Group mailbox management • Primary Support for Inbound Phone Calls • Account Management • Perform Other Duties as Assigned

Role Description Ever rented an apartment? RentEngine makes it faster, easier, and cheaper. Hundreds of leasing teams in 45 states rely on RentEngine every day. We launched in 2025 and are growing by 15%/month with a lean team of 15. We ship new features daily and announce weekly. This is a high-growth, high-ownership startup. Everybody is an individual contributor; there are no middle managers or bureaucracy. You'll learn quickly and get as much responsibility as you can handle. We look for 3 key traits: - Agency: do you push the limits of what's possible and don't wait for permission? - Curiosity: are you eager to learn (from teammates, customers, and the world)? - Attention to detail: can you be proud of the work you create? If you align with our mission, keep reading and see if you're a fit. What we're looking for: - 1-3 years in remote leasing or property management operations, and now want to work on the tech side - Based in Latin America - Enjoys learning software and being a product expert - Loves talking to customers daily What you can expect / What you will do: - Become a product expert on RentEngine, knowing the full scope of features, workflows, and best practices - Answer technical questions from customers via live chat - Jump on video calls to help customers with technical product questions and best practices - Help build the knowledge base (learn.rentengine.io) - Shape the product direction, based on your experience and feedback from customers you work with Location / Timezone - Fully remote - in Latin America - All of our work happens in American timezones Compensation - $30-$36k annually (based on experience) - Equity opportunity - Unlimited PTO (we work very hard, but unplugged time-off is just as important) TO APPLY Submit your application here AND submit a cover letter. They're old-fashioned, but we want to hear why you're the right person to be a customer-facing product expert at RentEngine. Touch on why you're interested in the company, this position, and what lessons/experience you'll bring on day one.

• You are the first point of contact for our users and healthcare professionals—by phone and in writing—always with calmness, empathy, and a genuine desire to resolve issues. • You don’t just solve technical and content-related questions—you understand them. • You follow up on bugs and problems diligently until the very last click, without letting up. • You enjoy communicating, manage your time well, and keep an overview even with multiple open inquiries. • Modern support tools like Intercom are familiar to you—you use them efficiently. • You think beyond your immediate responsibilities: you identify where processes can be improved, proactively suggest changes, and take ownership.