Role Description Ever rented an apartment? RentEngine makes it faster, easier, and cheaper. Hundreds of leasing teams in 45 states rely on RentEngine every day. We launched in 2025 and are growing by 15%/month with a lean team of 15. We ship new features daily and announce weekly. This is a high-growth, high-ownership startup. Everybody is an individual contributor; there are no middle managers or bureaucracy. You'll learn quickly and get as much responsibility as you can handle. We look for 3 key traits: - Agency: do you push the limits of what's possible and don't wait for permission? - Curiosity: are you eager to learn (from teammates, customers, and the world)? - Attention to detail: can you be proud of the work you create? If you align with our mission, keep reading and see if you're a fit. What we're looking for: - 1-3 years in remote leasing or property management operations, and now want to work on the tech side - Based in Latin America - Enjoys learning software and being a product expert - Loves talking to customers daily What you can expect / What you will do: - Become a product expert on RentEngine, knowing the full scope of features, workflows, and best practices - Answer technical questions from customers via live chat - Jump on video calls to help customers with technical product questions and best practices - Help build the knowledge base (learn.rentengine.io) - Shape the product direction, based on your experience and feedback from customers you work with Location / Timezone - Fully remote - in Latin America - All of our work happens in American timezones Compensation - $30-$36k annually (based on experience) - Equity opportunity - Unlimited PTO (we work very hard, but unplugged time-off is just as important) TO APPLY Submit your application here AND submit a cover letter. They're old-fashioned, but we want to hear why you're the right person to be a customer-facing product expert at RentEngine. Touch on why you're interested in the company, this position, and what lessons/experience you'll bring on day one.

• You are the first point of contact for our users and healthcare professionals—by phone and in writing—always with calmness, empathy, and a genuine desire to resolve issues. • You don’t just solve technical and content-related questions—you understand them. • You follow up on bugs and problems diligently until the very last click, without letting up. • You enjoy communicating, manage your time well, and keep an overview even with multiple open inquiries. • Modern support tools like Intercom are familiar to you—you use them efficiently. • You think beyond your immediate responsibilities: you identify where processes can be improved, proactively suggest changes, and take ownership.

Role Description We are looking for a Bilingual Customer Service Representative (Spanish & English) to support our U.S.-based legal team and clients. This role is ideal for individuals who are highly organized, communicative, and committed to delivering excellent customer experiences in a professional services environment. Key Responsibilities - Client Communication Support: Respond to client inquiries in both Spanish and English via phone, email, and chat with professionalism and clarity. - Case Coordination Assistance: Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details. - Administrative & Data Support: Maintain client records, update case management systems, and ensure information is accurately documented. - Service Excellence: Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters. Qualifications - Strong Spanish and English communication skills, both written and spoken. - A minimum of 5 years of experience in customer service within the call center industry. - Experience in billing and invoicing is considered an advantage. Requirements - Access to own laptop or PC. - High-quality headset. - Reliable high-speed internet and a backup internet connection. Benefits - Permanent fully remote role (work from home). - Work with a reputable U.S. law firm. - Professional and collaborative global team environment. - Training provided in U.S. legal client service and processes. - Long-term position with competitive pay, with earning potential of up to $7 USD/hour based on performance and role progression. - Growth opportunities within a stable, long-term team. - Career Growth – Unlock opportunities for advancement and professional development. - Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.

Role Description As a Customer Service Representative, you will have a sincere will to deliver exceptional customer service for Cycle, RV, Commercial Truck and Equipment Trader. - Research and find a resolution to customer concerns while coordinating with internal resources. - Answer inbound calls, process emails, chats & text messages and make outbound calls to existing customers. - Work directly with consumers to provide superior customer service and support while buying and selling on company platforms. - Provide direct support for all TI products and services, including customer care, service, retention and overall satisfaction. Qualifications - Experience working with high volume inbound and outbound calls. - Superior communication skills, both written and verbal, with internal and external customers. - Strong phone contact handling skills and active listening skills. - Ability to analyze a problem in real-time and provide a solution. - Ability to maintain a calm demeanor under pressure. - Ability to maintain a positive, empathetic, and professional attitude toward customers at all times. Benefits - An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world. - The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea. - Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year. - Continuing education with access to LinkedIn Learning. - A full benefits package including medical, dental & vision. - 401K with company match. - Wellness program. Company Description TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.