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Fraud Operations Team Lead
Location
Philippines
Posted
27 days ago
Salary
₱85K - ₱100K / month
Seniority
Senior
Job Description
Fraud Operations Team Lead
Extend Your Team
• Lead, coach, mentor, and upskill a team of fraud analysts • Manage day to day team operations including scheduling, PTO approval, and delivering corrective action • Ensure work is assigned fairly, equitably, and within agent capacity. • Monitor system and agent performance metrics, driving quality improvement initiatives • QA analyst work to ensure compliance with local, state, and federal law as well as internal Aven policy and procedure • Act as first line of escalation for complex cases and nebulous scenarios • Own and maintain procedural update to improve fraud detection, while maintaining an acceptable level of friction • Document and propose systemic changes improving quality, latency, and efficiency of the fraud operations team • Test pilot new concepts, methodologies, and work queues providing data-centric, critical feedback to operations leaders, and engineering partners • Monitor key performance metrics and dashboards escalating bugs and taking corrective action when necessary • Maintain detailed performance review notes and coaching logs of analysts • Develop new and enhance existing dashboards using a variety of data and business intelligence tools • Support internal compliance team to ensure commitments to Sponsor Bank(s) are met timely and accurately • Other duties as assigned
Job Requirements
- Must have at least 4 years of experience in a lead / supervisory role, preferably with a top 25 depository US Financial Institution
- Must have strong working knowledge of MS Excel / Google Sheets formulas and functions
- Basic SQL knowledge strongly preferred
- Must have familiarity with and understanding of automation concepts including but not limited to workflow management and Artificial Intelligence technologies
- Comfortable working in a fast paced environment with autonomy to execute without explicit direction, and within scope of authority
- Demonstrated ability to distill complex problems, scenarios, and solutions into easily understood language backed by data
- Possess strong communication, collaboration, and problem solving skills including root cause analysis
- Basic or better understanding of Agentic AI concepts, limitations, risks, and risk mitigation practices
- Ability to prioritize initiatives accurately and rationalize decision to leadership
- Possess a thirst for knowledge and personal growth benefiting both self and team
- Superior organizational and time management skill with the discipline to follow through on commitments
- Professional demeanor to challenge the status quo and drive change through innovation
- In-depth knowledge of US Banking regulations as it pertains to fraud
- Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email.
- Bachelor's Degree or comparable work experience in financial services.
- Flexibility to work US Pacific time 9 AM to 5 PM (with a 1-hour break time in between).
Benefits
- HMO
- Internet allowance
- Device and equipment
- Permanent WFH
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Legal Operations & Legal Technology Specialist
24-MAGThis opportunity is available through a leading AI-driven work platform.
Role Description We are sharing a specialised part-time consulting opportunity for professionals experienced in legal operations, legal technology, eDiscovery workflows, contract lifecycle management, matter management, legal spend review, and structured legal process documentation. This role supports current and upcoming remote consulting opportunities focused on structured legal operations review, legal technology workflow analysis, CLM documentation, eDiscovery planning, matter and spend management, intake process review, and high-quality project execution. Selected professionals will apply their legal operations and legal technology expertise to review realistic legal workflow scenarios, evaluate process requirements, prepare structured written outputs, and support accurate, evidence-based legal technology tasks. 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Director, Enterprise TechOps
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At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Director of Enterprise TechOps, you'll lead and scale our Network, Infrastructure, and End-User Computing functions across a global organization operating in a fast-paced, highly regulated environment. You'll own the strategy, governance, reliability, and operational performance of our enterprise network, AWS cloud, on-prem infrastructure, and end-user technology ecosystem. Partnering closely with Information Security, Technical Compliance, Finance, and senior business leaders, you'll transform Enterprise IT into an engineering-driven organization powered by automation, modern observability, and AI-enabled operational tooling. Your leadership will ensure our platforms are secure-by-design, resilient by default, and built to scale with the business. 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