Role Description This position can be filled in any U.S. home office in the Pacific Northwest - 100% remote. ADP is hiring a Director, Client Success for HRO Comprehensive Services in the UpMarket space for the Pacific Northwest. In this role, the Director, Relationship Manager/Client Success will be responsible for planning, monitoring and executing strategies to drive success for a team of Relationship Managers. Focused on retention, NPS and other important metrics, collaboration internally and externally is key to delivering for the business. In this position, you will act as a coach, invest in developing associates, become curious about ADP's business, and engage with clients. - Cultivate relationships with peers across ADP. - Drive employee engagement and manage to a standard of excellence by understanding business metrics and the context around them. - Support clients on critical needs, backing the team on behalf of ADP. - Shape the overall client retention for your market and the business. - Balance multiple priorities and stay organized in a changing environment. Ready to #MakeYourMark? Apply now! Qualifications - 5+ years experience leading people directly or indirectly with a history of improvement and productivity. - 8+ years of client facing roles, with leadership preferred. - Ability to communicate effectively to all levels of internal and external contacts verbally and in writing. - Excellent collaboration, organizational, time management, customer service and problem-solving skills. - Ability to work and thrive in a team environment, focused on achieving results. - Strong client relationship building skills. - Proficient in the latest web technologies and working knowledge of various operating systems. - Proficient using Microsoft Office. - CPP or FPC certification. - Prior leadership training. Requirements - Self-Starter: Travel can be up to 20% and is primarily local. - Ability to manage a team and develop leaders. - Ability to assess team members' performance and provide motivational support. - Ability to recognize basic procedural issues as they arise, and escalate to the appropriate level. - Ability to demonstrate learning agility and critical thinking skills. - Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships. Benefits - Be yourself in a culture that values equity, inclusion, and belonging. - Join one of our Business Resource Groups to connect globally with networks and allies. - Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. - Ongoing training, development, and mentorship opportunities. - Best-in-class benefits start on Day 1. - Resources and flexibility to integrate your work and life. - Focus on mental health and well-being. - Company committed to giving back and generating a lasting, positive impact. - Company-paid time off for volunteering for causes you care about.

• The person will be responsible for operating and executing CRM communications for Stone's products, working directly on building, sending, monitoring, and tracking customer journeys across channels. • Operationalize CRM campaigns and journeys in Salesforce Marketing Cloud; • Build and review segmentations and audiences; • Configure sends in channels (email, push, WhatsApp, SMS, HSM, in-app, etc.); • Track the calendar and prioritize requests; • Validate communications, perform tests and operational QA; • Monitor operational metrics and track results; • Support the structuring of processes, documentation, and continuous improvement of the operation; • Interface with stakeholders to align requirements and deadlines; • Support the organization of experiments and A/B tests.

Role Description We are hiring individuals passionate about making a difference while building a rewarding remote career. This is a full-time remote role for someone looking to start working from home immediately. The role primarily involves: - Connecting with potential clients - Explaining our suite of products - Managing the sales process - Making outbound calls - Responding to client inquiries - Providing information - Closing sales - Maintaining and updating client records to ensure compliance with industry regulations Qualifications - Strong communication and interpersonal skills - Sales experience or a background in customer service - Ability to work independently and manage time effectively - High level of organization and attention to detail - Ability to adapt to a fast-paced, changing environment - High school diploma or equivalent education - Previous experience in the sales industry is advantageous but not required Requirements - Required Laptop or Computer - Cell Phone - Strong Internet - Quiet Place to Work Benefits - Above average income ($65-$85K + in first year) - Bonuses - Residual Income - Trip Incentives Company Description We need to bring more team members on board to help our operation in this expansion and to service our clients properly. Interviews are starting this week!

• Be responsible for overachieving Quota tied to territory Renewal and Expansion goals • Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks • Cold call customers with lapsed support, with the goal to reactivate support. • Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s • Clearly communicate and sell complicated offers, internally and externally • Prepare accurate forecasts, business analysis and sharing insights • Assist customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers, Customer Support Ticket Assistance • Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses • Record all activities on customer/partner actions in Veeam's customer relationship management system (SalesForce.com) • Keep impeccable Salesforce hygiene • Manage inbound Renewal inquiries though different Renewals portals • Prioritize workload in order to meet all KPIs, goals and objectives. • Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings • Overachieve target quota • Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base