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Product Support Consultant – German Speaker
Location
Germany
Posted
14 days ago
Salary
0
Seniority
Senior
Job Description
Product Support Consultant – German Speaker
Insider One
• support seamless experiences to our partners • troubleshooting technical issues • finding resolutions for partner requests • reviewing partner queries and finding creative solutions that streamline requirements • leveraging knowledge to help partners with technical struggles • contribute to building innovative products by sharing partner feedback with Product team • meeting important SLAs like response time and issue resolutions
Job Requirements
- A university degree in Business, Marketing, Engineering, or related fields
- Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
- Strong communication skills in writing (English and German)
- High sense of responsibility and accountability
- Ability to provide timely responses and follow up systematically
- A natural problem solver with a positive attitude and love for helping others succeed
- Good debugging/troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages is a plus
Benefits
- a chance to work in an international, diverse, and inclusive environment,
- access and opportunity to gain a limitless network all over the globe,
- a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
- to be part of an industry that’s shaping the future of customer experiences
- competitive compensation packages,
- access to many hard and soft skills pieces of training to help you improve and challenge yourself,
- weekly training on our Sales University where we host industry leaders,
- access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
- space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
- the infamous team activities that are bursting with fun,
- no Dress Code!
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