Open Text S.r.l.

Role Description As part of our Professional Services unit, you will support our enterprise customers with the architecture of OpenText Content Management solutions and their migration into the cloud. You will work closely with delivery, presales and sales colleagues to realize end-to-end projects, including AI projects. What the Role Offers - Advising our customers on the design, implementation and migration of OpenText Content Management solutions (including cloud implementations) - Conducting detailed requirement analyses, examining business processes to identify suitable solutions - Creating solution concepts and technical documentation, including infrastructure and implementation plans, and taking the technical lead within projects - Supporting with presales, technical escalations and alignments with customers - Advising our customers on best practices Qualifications - Several years of professional experience in OpenText products (e.g. xECM, Archive Center) - Proficiency in software development, e.g. in ABAP, .NET, web technologies - Familiarity with IT architecture, client/server systems, cloud technologies, and databases - Beneficial would be knowledge in SAP technologies (ECC, HANA, SuccessFactors) - Project experience within cloud environments and knowledge in containerization - Willingness to travel occasionally within Italy - Fluency in Italian and English Company Description OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

Role Description This role allows you to work in a highly visible, customer-facing position where you make a measurable impact by owning complex environments and delivering premium service outcomes across EMEA with a focus on Customers in Public Sector in the Italian market. What the Role Offers - Deliver a white-glove application run service, meeting SLAs while ensuring excellent customer experience within agreed budgetary frameworks. - Take end to end ownership of operational outcomes, proactively identifying risks and driving continuous service and performance improvements. - Provide technical delivery for assigned customers in Italy and across the EMEA region. - Lead incident and problem resolution, including health checks, root cause analysis, and optimization of OpenText solution operations and performance. - Act as a key escalation point for complex issues, coordinating with internal teams to deliver sustainable and high-quality outcomes. Qualifications - Degree in Computer Science (or comparable long-term IT experience) with 5+ years of hands-on experience in technical support or consulting for OpenText applications. - Strong expertise in server environments (Windows, Linux) and databases (Oracle, MS SQL Server). - Working knowledge of web application servers (IIS, Tomcat), scripting/programming, and basic tool development. - ITIL certification with proven ability to independently assess issues, identify optimization opportunities, and own solutions end to end. - Exposure to cloud, AI technologies, containerization, and Kubernetes is a strong advantage. - Ability to mentor junior consultants and collaborate effectively across technical and customer-facing teams. - Fluent Italian and English language skills (additional languages a plus) with EU citizenship required (Italian citizenship is an advantage). Company Description OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Role Description As part of our EMEA Managed Service Organization, you will collaborate closely with Account Managers, the Professional Services team, and the Commercial IT team to ensure that contracted services are delivered to the customer. Your primary focus is ensuring high customer satisfaction and fostering relationships and teams to consistently provide high-quality service. What the Role Offers - Owning the end-to-end delivery of services, ensuring customer satisfaction and service quality, and acting as a primary point of escalations. - Monitoring and analyzing service performance metrics to identify areas of improvement, including optimization, automation, and tooling enhancements. - Engaging on executive level through QBRs, governance, and trusted advisory relationships. - Coaching and development of Service Managers and delivery leaders. Qualifications - University degree in a relevant field. - Minimum of 5 years of professional experience in a similar role. - Expertise in service delivery frameworks (ITIL). - Strong customer focus and the ability to operate at a senior management level. - Very good communication and presentation skills in English and Italian. - Additional certifications such as PMP, Lean, or Six Sigma are an advantage. Company Description OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. OpenText is more than just a workplace — it’s a global community built on trust, ownership, and high standards. In this role, you will shape the future of our service delivery and create meaningful impact for our customers. We are committed to an inclusive environment where everyone belongs.