• Load passive segments into Sabre GDS and/or Tramada; add costings and prepare client documentation • Issue, reissue, and process refunds for airline tickets in line with fare rules and airline policies • Advise on visa requirements, travel documentation, insurance, and destination regulations • Maintain detailed client profiles to support a personalised service experience • Monitor bookings for schedule changes and communicate updates proactively • Accurately document bookings, preferences, and communications in the booking system • Meet agreed SLAs and turnaround times • Handle payment processing, invoicing, and reconciliation per financial procedures

• Respond promptly and professionally to customer inquiries via phone, email, and chat. • Assist customers in navigating the website, placing orders, and resolving issues related to their purchases. • Provide product information, track orders, and facilitate returns and exchanges. • Troubleshoot and resolve customer concerns, including delivery issues, damaged items, and billing inquiries. • Collaborate with various departments to address and resolve customer concerns efficiently.

Title: Customer Service Specialist Location: USA, KY, Louisville Cornerstone Services time type Full time Remote job requisition id R82154 Job Description: Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Customer Service Specialist - Full Time Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Your Opportunity, Your Team Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work - This role isremote; job seekers must reside in Kentucky to be considered. You will work from home. What You'll Do - $15.00 per hour plus shift differential where applicable - Full Time, 40 hour work schedule that includes a weekly weekend shift requirement - Busy day handling our high volume of inbound customer inquiries - Offer additional products on each customer interaction - Assist customers with questions while personalizing the experience for each caller - Calls include confirming refunds, taking payments, placing orders, and analyzing account data - Opportunity for advancement and upward mobility across the QVC Group family of brands - Report to an assigned Customer Service Supervisor What You'll Bring - Provide a distraction free work from home environment. - 12+ months of service experience - Learn and work in a virtual environment with a set schedule and structured day - Communicate with a variety of customer styles, peers, and leaders - Navigate multiple systems and screens - Follow our computer system requirements - Troubleshoot own technical problems (in partnership with IT when needed) Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Title: Escrow Support Specialist (ESS) – Setup for Pre-Closing Location: United States-Remote Job Description: Are you intrigued by the thought of revolutionizing a trillion-dollar industry? Do you want to be part of a cutting-edge company that is customer-obsessed? A company growing at lightning speed that is full of career growth opportunities. If so, we are seeking smart, customer-focused, and energetic professionals to join our team to help us to the next level of excellence! Who is OS National LLC.? OS National LLC is a Title and Escrow company that focuses on providing boutique service on a national platform. Our delivery solutions include a full complement of origination and default services directed at leading national mortgage originators and servicers. We offer a centralized, single point of contact which creates efficiency throughout our process and reduces operating costs for everyone involved. We are part of the Opendoor family, revolutionizing the home buying experience. OS National is a place where you can begin your career AND expand your professional development. We appreciate different points of view and understand that appreciation leads to innovation. We want to partner with you to grow your career because we understand that our business benefits when your career expands and blossoms. WE BELIEVE IN: Kindness. Appreciation. Growth. Respect. Responsible for timely and accurate support of the escrow process including, but not limited to, ordering, tracking, receiving, reviewing, and inputting data related to payoffs, taxes, assessments, HOAs, water, sewer, and other items for the purchase and refinance of real estate. Participates in learning and development activities to expand knowledge base. Key responsibilities: - Review action lists and/or reports to prioritize work - Order or source required data (HOAs, payoffs, utilities, taxes, assessments, etc.) - Enter amounts, paid-through dates, and other required data points for each item - Add payoff and HOA information to the prelim/title commitment as it becomes available - Follow up with third parties for items not received by the due date and reorder expired items - Follow up with Pre-Closer/Escrow Assistant or Escrow Officer on information sheets and missing data - Communicate with Escrow teams on file issues and needed corrections - Use internal systems (ResWare, Outlook, shared inboxes, spreadsheets/reports) to manage daily work - Other related duties as assigned or requested Competencies - Communication: clearly shares information in writing and verbally - Detail orientation: catches small errors and keeps work accurate - Organization: manages multiple files/queues without losing track of items - Comfort with numbers: works confidently with fees, payoffs, and basic calculations - Technical ability: learns and navigates multiple systems (ResWare, web portals, dashboards, spreadsheets, email tools) and follows written SOPs/job aids - Forward-thinking and AI-friendly: open to trying and adopting new tools (including AI) to make work faster and more accurate - Ownership and agency: takes responsibility for their queue, keeps work moving, and raises blockers early - Problem-solving mindset: digs into issues, brings problems with proposed fixes, and looks for ways to cut rework and prevent repeat issues Qualifications - High school diploma or GED required - Bachelor’s degree preferred but not required - Experience in a high-volume customer service, financial services, mortgage, or title/escrow environment preferred - Experience using technology and multiple applications to manage work is a plus Work Schedule Candidates may be asked to work one of the following shifts (all times Eastern): - 8 hour shift ending at 6:30 PM - 8 hour shift ending at 7:30 PM We may offer remote flexibility for candidates who can support a shift ending at 8:00 PM, based on business needs and manager approval. Why choose OS National? OS National offers its employees a comprehensive suite of benefits that include: - Medical, dental, and vision insurance health benefits - Competitive compensation - Benefits effective on 1st day of employment - Volunteer time off and much more! OS National is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.