Role Description As a support engineer you are working closely with customers on issue and problem resolution, issue de-escalation guidance and ticket management and metrics review. This includes root cause analysis, defining proactive measures for avoiding issue recurrence, managing known error databases and quality assurance for identifying error patterns. You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer’s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit. Key Responsibilities - Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different divisions of SAP Fioneer. - Working closely with customers in issue and problem resolution, root cause analysis and troubleshooting. - Supporting customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience. - Working with customers on overall ticket management & metrics including dashboards, reports, presentations, and any supporting documentation. - Provide customer guidance and training. - Ensure customer satisfaction and support service continuous improvements. Qualifications - Strong problem solving and critical situation handling skills. - Experience in the financial services environment, ideally with SAP solutions is a plus. - Knowledge in application or technical components. - Good communication skills in English. - Previous experience in support organizations and ticket management. - Experience with customer and stakeholder management. Requirements - Problem Solving - Ability to define & assess a problem, determine the cause, identify, prioritize, and select alternatives/action plans for a solution and drive the resolution. - Good communication and presentation skills - Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders. - Industry Knowledge - Expertise knowledge in financial services applications, preferably SAP. - Team player - Ability to build strong relationships with fellow team members. Benefits You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation. At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit. Join us for a rewarding career where your needs are not just met but exceeded.

• Load passive segments into Sabre GDS and/or Tramada; add costings and prepare client documentation • Issue, reissue, and process refunds for airline tickets in line with fare rules and airline policies • Advise on visa requirements, travel documentation, insurance, and destination regulations • Maintain detailed client profiles to support a personalised service experience • Monitor bookings for schedule changes and communicate updates proactively • Accurately document bookings, preferences, and communications in the booking system • Meet agreed SLAs and turnaround times • Handle payment processing, invoicing, and reconciliation per financial procedures

• Respond promptly and professionally to customer inquiries via phone, email, and chat. • Assist customers in navigating the website, placing orders, and resolving issues related to their purchases. • Provide product information, track orders, and facilitate returns and exchanges. • Troubleshoot and resolve customer concerns, including delivery issues, damaged items, and billing inquiries. • Collaborate with various departments to address and resolve customer concerns efficiently.

Title: Customer Service Specialist Location: USA, KY, Louisville Cornerstone Services time type Full time Remote job requisition id R82154 Job Description: Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Customer Service Specialist - Full Time Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Your Opportunity, Your Team Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work - This role isremote; job seekers must reside in Kentucky to be considered. You will work from home. What You'll Do - $15.00 per hour plus shift differential where applicable - Full Time, 40 hour work schedule that includes a weekly weekend shift requirement - Busy day handling our high volume of inbound customer inquiries - Offer additional products on each customer interaction - Assist customers with questions while personalizing the experience for each caller - Calls include confirming refunds, taking payments, placing orders, and analyzing account data - Opportunity for advancement and upward mobility across the QVC Group family of brands - Report to an assigned Customer Service Supervisor What You'll Bring - Provide a distraction free work from home environment. - 12+ months of service experience - Learn and work in a virtual environment with a set schedule and structured day - Communicate with a variety of customer styles, peers, and leaders - Navigate multiple systems and screens - Follow our computer system requirements - Troubleshoot own technical problems (in partnership with IT when needed) Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.