Role Description We are looking for an experienced and detail-oriented Senior QA Analyst to be a champion of quality within our product teams. In this role, you will be instrumental in ensuring our platform is reliable, functional, and delightful for our users. You will do more than just find bugs; you will help shape our testing strategies, mentor fellow team members, and collaborate closely with developers and product managers to build quality into our software from the very beginning. Responsibilities - Own the Testing Lifecycle: Design, develop, and execute robust test plans and test cases for new features, enhancements, and bug fixes across our web and mobile platforms. - Strategic Planning: Collaborate with the Delivery Manager and product teams on capacity planning and risk assessment to ensure timely and high-quality releases. - Hands-On Testing: Perform comprehensive manual testing, including functional, integration, regression, and user acceptance testing (UAT), to ensure our software meets acceptance criteria and quality standards. - Drive Quality Improvement: Proactively identify, document, and track defects in our bug tracking system (e.g., Jira). Conduct root cause analysis and work with developers to ensure permanent resolutions. - Enhance QA Processes: Continuously refine and improve our testing processes, methodologies, and tools to increase efficiency and effectiveness. - Mentor and Lead: Guide and mentor junior QA team members, sharing your knowledge and promoting best practices in software testing. - Collaborate Actively: Work within an agile, cross-functional team, participating in ceremonies like sprint planning, stand-ups, and retrospectives to advocate for testability and quality throughout the development cycle. - Stay Current: Keep up-to-date with the latest trends and best practices in software quality assurance. Qualifications - 5+ years of experience in a software quality assurance or testing role. - Deep understanding of QA methodologies and the software development lifecycle (SDLC), with strong skills in creating test plans, test cases, and test strategies. - Hands-on experience with bug tracking tools (e.g., Jira) and test case management software (e.g., TestRail, Zephyr). - Experience testing APIs using tools like Postman or similar. - Familiarity with testing across different browsers and mobile devices. - Excellent problem-solving skills with a keen eye for detail and a logical approach to troubleshooting. - Strong written and verbal communication skills, with the ability to clearly articulate complex issues to both technical and non-technical stakeholders. - A collaborative spirit with a proven track record of working effectively in agile, cross-functional teams. - Flexibility in work hours and location, with a focus on managing energy rather than time. Benefits - Access to online learning platforms and a budget for professional development. - A collaborative, no-silos environment, encouraging learning and growth across teams. - A dynamic social culture with team lunches, social events, and opportunities for creative input. - Health insurance. - Leave Benefits. - Provident Fund. - Gratuity.

• Own the Testing Lifecycle: Design, develop, and execute robust test plans and test cases for new features, enhancements, and bug fixes across our web and mobile platforms. • Strategic Planning: Collaborate with the Delivery Manager and product teams on capacity planning and risk assessment to ensure timely and high-quality releases. • Hands-On Testing: Perform comprehensive manual testing, including functional, integration, regression, and user acceptance testing (UAT), to ensure our software meets acceptance criteria and quality standards. • Drive Quality Improvement: Proactively identify, document, and track defects in our bug tracking system (e.g., Jira). Conduct root cause analysis and work with developers to ensure permanent resolutions. • Enhance QA Processes: Continuously refine and improve our testing processes, methodologies, and tools to increase efficiency and effectiveness. • Mentor and Lead: Guide and mentor junior QA team members, sharing your knowledge and promoting best practices in software testing. • Collaborate Actively: Work within an agile, cross-functional team, participating in ceremonies like sprint planning, stand-ups, and retrospectives to advocate for testability and quality throughout the development cycle. • Stay Current: Keep up-to-date with the latest trends and best practices in software quality assurance.

• Identify, isolate, document, and fix any localization / linguistic issues and verify fixes by using test tools or databases. • Follow and complete Test Cases / Checklists to perform targeted testing and execute relevant testing processes and procedures. • Write bug descriptions based on company standards and client specifications. • Apply knowledge of user preferences in Target Market to influence the client’s product. • Proactively look for gaps in test coverage. • Collaborate with partner teams in testing the product. • Offer constructive feedback on gameplay, fun factor, and game balance based on knowledge of target market. • Complete all other tasks that are deemed appropriate for the role.

Title: Enterprise Systems QA Engineer Location: San Jose United States Full time Job Description: What you can expect The Digital Transformation team at Zoom seeks a QA Automation Engineer with expertise in AI-driven testing to enhance quality across enterprise platforms. Responsibilities include creating scalable automation frameworks, integrating AI-based testing, and supporting continuous quality via CI/CD pipelines. This role involves collaborating with Systems Analysts, Architects, and various technology teams to address business needs and improve Direct Sales and Partner programs. The ideal candidate thrives on adapting to challenges, working efficiently, and contributing to innovative solutions in a fast-evolving environment. This position requires technical expertise, problem-solving skills, and a proactive approach to delivering high-quality outcomes. About the Team Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration. Responsibilities - Designing, developing, and maintaining scalable automation frameworks for web, API, and Salesforce/Billing platform integrations with precision and efficiency. - Implementing comprehensive automated test coverage for functional, regression, and integration testing to ensure thorough validation of system performance and reliability. - Leveraging AI-driven testing tools and LLM-based solutions enables intelligent test generation, predictive defect detection, and automation with self-healing capabilities. - Integrating automated tests into CI/CD pipelines ensures continuous testing while accelerating software release cycles. - Analyzing test results, logs, and data to determine root causes and ensure resolution of defects effectively. - Evaluating and adopting advanced automation tools, AI testing platforms, and quality engineering best practices ensures efficiency and innovation in processes. - Promoting an automation-first, AI-driven testing approach while mentoring QA engineers across various teams. What we're looking for - 8+ years of QA Automation / Quality Engineering experience, including enterprise platforms. - Demonstrate extensive experience testing Salesforce (Sales Cloud, CPQ) and billing platforms such as Zuora, CPQ, Stripe Billing, or comparable systems. - Gain practical experience using automation frameworks for testing user interfaces, application programming interfaces, and system integrations. - Demonstrate expertise using tools such as Playwright, Selenium, or comparable technologies. - Demonstrate programming expertise in JavaScript, TypeScript, Java, or Python. - Demonstrate expertise in testing and validating APIs using tools such as Postman and REST Assured. - Possess experience with CI/CD integration using tools such as GitLab CI, Jenkins, and GitHub Actions. - Demonstrate knowledge of AI-powered testing, advanced automation, or self-repairing frameworks. - Work in Agile or DevOps environments alongside cross-functional teams. Salary Range or On Target Earnings: Minimum: $98,900.00 Maximum: $228,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.