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NorAm Training Operations Coordinator
Location
Canada
Posted
18 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
NorAm Training Operations Coordinator
BSI
Title: NorAm Training Operations Coordinator - FTC Location: USA or Canada – Remote Work Type: Remote, Full Time Job ID: JR0020202 Job Description: Assurance Americas | Fixed-Term Contract (6+ Months) About the role: The Training Operations Coordinator plays a critical role in helping deliver seamless, high-quality training experiences across the United States and Canada. Supporting both virtual and in-person programs, this role is ideal for someone who is highly organized, detail-oriented, and energized by keeping moving pieces aligned in a fast-paced, collaborative environment. In this role, you'll work closely with internal teams, instructors, clients, and learners to coordinate training logistics, scheduling, communications, and system updates from initial planning through post-training follow-up. You'll help ensure every training session runs smoothly while contributing to an exceptional learner experience and supporting the operational success of the Assurance Training team. This is a great opportunity for someone who enjoys problem-solving, thrives on organization, values strong customer service, and wants to grow their experience within training operations, coordination, and business support. You'll gain exposure to a variety of systems and stakeholders while playing a meaningful role in supporting training delivery across a dynamic and growing business. In your day to day, you will be responsible for: - Plan, schedule, and coordinate virtual and in-person public and private training programs, managing execution from initial setup through completion - Manage all instructor-led training logistics, including venue arrangements, catering, room setup, technology requirements, and vendor coordination - Maintain accurate and up-to-date course, learner, and instructor records in the Learning Management System (LMS), including scheduling, attendance, and completions - Serve as the primary point of contact for learners and instructors, addressing inquiries related to course access, certificates, payments, scheduling, and logistics - Support live training delivery by providing basic troubleshooting, monitoring enrollments, cancellations, and occupancy levels, and escalating issues as needed - Update and validate training-related data in Salesforce, maintain internal trackers and reports, support administrative and financial processes, and contribute to continuous process improvement initiatives To be successful in the role, you will have: - A Bachelor's degree in Education, Business Administration, Human Resources, Project or Event Management, or a related field (or equivalent experience) - 2-4 years of experience in training coordination, program administration, or customer service within a corporate or professional services environment - Demonstrated experience supporting both virtual and in-person training events, including live session coordination - Strong organizational, time management, and prioritization skills, with the ability to manage multiple initiatives simultaneously - High attention to detail with proven ability to maintain accurate schedules, documentation, and data across systems - Clear, professional written and verbal communication skills, paired with a strong customer service mindset - Proficiency with Microsoft Office (Excel, Outlook, Word), collaboration tools such as Microsoft Teams, Learning Management Systems (LMS), and CRM platforms (e.g., Salesforce) - English required, with French, Spanish or Portuguese a plus Do you believe the world deserves excellence? We are proud to be the business improvement company, enabling organizations to become more sustainable, resilient, and trusted. Headquartered in London, BSI is the world's first national standards organization and a global partner to over 86,000 clients in 193 countries. D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization, all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations throughout the recruitment process, please inform your Talent Acquisition Partner. About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
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