Role Description Assists in monthly forecast, complete GM bonus payouts and other operational reports. - Calculate and prepare monthly field bonuses and submit to Payroll, RVP’s and TD’s for verification. - Complete import files for upload in payroll system. - Complete weekly Lab commission adjustments and emails to payroll. - Maintain AS400 database for new stores to include but not limited to: Lab type change, JPH goals, store alignment, and Quality audits. - Convert monthly CSAT dbf file to a csv file and import into AS400, and convert CSAT files to electronic format sent to TD’s. - Complete and send out monthly Trending reports and other assigned reports. - Maintain and update electronic files of the SOP manual. - Coordinate with the mailroom for distribution. - Complete new store binders/kits and POS crash kits for all new stores. - Maintain records of QSVs performed in field. - Mails out SVP Store Operations Thank You notes for stores that make plan each month. Qualifications - High School Diploma, GED, or equivalent work experience. - One to three (3) years of related experience. - Proficient in MS Excel e.g. creating spreadsheets, formulas, and links. - Proficient in MS Word and PowerPoint. - Working knowledge of access and AS400. - Excellent phone skills. - Professional written and verbal communication and interpersonal skills. - Bilingual (Spanish) helpful, but not required. - General mathematical skills to include basic adding, subtracting, multiplication and division. - Ability to think logically in following procedures and instructions. Requirements - The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - While performing the duties of this job, the associate is frequently required to sit, use hands to finger, handle or feel, and talk or hear. - The associate is frequently required to stand, walk, and reach with hands and arms. - The associate must frequently lift and/or move up to 20 pounds. - Required repetitive motion of sitting and using hands to finger and feel. - The noise level in this location is moderate (use of computers, printers and machines). Benefits - Multi-tasked. - Patience to assist dissatisfied customers. - Strong organizational skills. - Exhibit good phone resolution skills. Company Description Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, sexual preference, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional responsibilities as assigned.

• Lead the PCOE operating rhythm to drive execution, accountability, and alignment to business priorities. • Partner closely with Fulfillment Functions and global stakeholders to ensure focus on key delivery, cost, and productivity objectives. • Drive continuous improvement initiatives that simplify processes, improve efficiency, and strengthen execution consistency across the organization. • Oversee portfolio-level reporting and performance insights, ensuring clear visibility to execution status, risks, resource needs, and operational performance. • Lead resolution of escalated operational issues, remove barriers to execution, and drive timely closure of actions. • Apply Lean principles and operational excellence tools to improve productivity, reduce waste, and standardize ways of working. • Partner across functions to identify and deploy best practices that improve project execution and organizational performance. • Provide clear, concise communication to senior leadership on operational performance, key risks, improvement actions, and progress against priorities. • Foster a culture of continuous improvement, problem solving, and ownership across a global, diverse team.

• Lead the PCOE operating rhythm to drive execution, accountability, and alignment to business priorities. • Partner closely with Fulfillment Functions and global stakeholders to ensure focus on key delivery, cost, and productivity objectives. • Drive continuous improvement initiatives that simplify processes, improve efficiency, and strengthen execution consistency across the organization. • Oversee portfolio-level reporting and performance insights, ensuring clear visibility to execution status, risks, resource needs, and operational performance. • Lead resolution of escalated operational issues, remove barriers to execution, and drive timely closure of actions. • Apply Lean principles and operational excellence tools to improve productivity, reduce waste, and standardize ways of working. • Partner across functions to identify and deploy best practices that improve project execution and organizational performance. • Provide clear, concise communication to senior leadership on operational performance, key risks, improvement actions, and progress against priorities. • Foster a culture of continuous improvement, problem solving, and ownership across a global, diverse team.

Role Description As a CXO Consultant 2, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience. - Places proactive calls with customers to welcome them and advise on authorized services and policies. - Engages and adopts new technology enhancements and features, promoting them internally and with customers. - Serves as a trusted advisor in mobility programs, learning about available services and translating them to meet individual customer needs. - Works to understand customer needs and concerns through active listening and empathy. - Utilizes digital tools to access client policy information for timely and accurate communication. - Advises on services delivered by supplier partners and troubleshoots across service lines. - Demonstrates skills in managing complex relocations and various program types. - Utilizes an omnichannel technology solution (phone, email, chat, etc.) for customer interactions. - Partners with other customer support teams to ensure all customer needs are met. - Collaborates with supplier partners to coordinate authorized services for customers. - Ensures data integrity through regular upkeep of file notes and updates. - Meets or exceeds outlined Key Experience Metrics and customer/client SLAs. - Supports customer and client needs with a focus on quality, accuracy, and timeliness. Qualifications - High school diploma or equivalent. - University/college degree preferred. - 1 year in a customer experience or business operations role preferred. - International experience a plus, but not necessary. - Fluency in English; other languages are highly desired. - Experience providing organized delivery, problem-solving skills, and attention to detail. - Ability to think creatively and navigate ambiguity. - Strong accountability for customer experience success. - Curiosity and hunger to learn and grow. - Digitally focused with comfort utilizing multiple technology platforms. - Strong customer service mindset and ability to build trust. - Excellent written, verbal communication, and interpersonal skills. Requirements - Regularly attends mandatory training to support on-the-job knowledge and career growth. - Completes other tasks/responsibilities as required for effective support. Benefits - Competitive salary and incentive plans. - Workplace flexibility for a balanced work/life approach. - Comprehensive benefits packages and wellness program. - Generous company-paid vacation days and holiday time. - Challenging, collaborative, diverse corporate culture. - Ongoing opportunities for learning and career development.