• Provide direct leadership and coaching for 5-10 residence based, Sales Representatives in the listed geography • Drive and influence continuous daily pursuit of prospective customers and expand sales in existing accounts through new products and services • Lead regular team meetings to facilitate discussion and the sharing of innovative ideas related to growing sales revenue and margin • Communicate all customer feedback to leadership on product feedback and any future opportunities • Deliver sales pipelines, forecasts, and pricing • Propose, communicate and achieve weekly and monthly forecasts • Devise and train on sales strategies and techniques necessary for achieving sales targets • Be an agent for change to execute the successful and smooth transition to a segmented organizational structure through culture growth, practices, structure, and overall organizational environment • Leverage CRM data (MS Dynamics) to evaluate team performance, monitor for trends, and identify opportunities. • Meet and exceed sales goals • Implement and drive directives as outlined from leadership • Ensure that day to day responsibilities of your sales reps (prospecting, account development, site inspections and proper account management practices) are completed to company standards • Develop a world-class sales force through recruiting, selecting and growing exceptional sales talent, managing / coaching employee performance, motivating, and holding employees accountable • Facilitate leadership development within team, identify and foster future leaders to support business succession plans • Establish and maintain strong relationships with current and prospective customer account contacts with the intention to maintain and grow market share • Drive alignment, define performance measurement, and develop long term development plan with sales representatives • Execute business plans with new and existing accounts

• Work with the Clinical Sales Manager to develop a sales strategy to drive robot utilization • Manage surgical teams through training sessions, OR integration and da Vinci® Surgery applications • Be a da Vinci® Surgery resource across all primary surgical specialties • Support regional Sales and Marketing events that create system awareness and procedure adoption • Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised • Drive continuous expansion of the user base by working with KOLs • Drive the sales of instruments and accessories • Responsibly manage administrative tasks; sales activities, submission of expense reports, etc.

• The Director of Sales Enablement & Training builds and institutionalizes a standardized enterprise selling and account management methodology across Business Development and Partner Success. • This role is responsible for onboarding, continuous learning, clinical credibility training, executive selling capability, and measurable behavior change that improves win rates, renewals, and service-line expansion. • Design and implement enterprise sales and account management framework. • Build structured onboarding curriculum for Business Development and Partner Success. • Create executive-level selling and account strategy training (C-suite positioning, value articulation, renewal strategy). • Develop training on service-line clinical models and operational workflows. • Implement coaching rhythms tied to measurable outcomes.

Job Title: Customer Sales Representative - HVAC & Plumbing Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication. Responsibilities Inbound Sales & Call Management - Professionally handle inbound customer calls with empathy, clarity, and confidence. - Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. - Actively listen to customer needs and guide conversations toward effective service solutions. Scheduling, Upselling & Membership Sales - Efficiently schedule service appointments while identifying upsell opportunities. - Promote and sell the Pipeline Club membership during eligible calls. - Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. Process, Documentation & Systems - Document call scripts, workflows, and best practices to improve consistency and performance. - Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. Technology, Tools & Optimization - Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows. Customer Experience & Team Support - Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality. What Makes You a Perfect Fit - You are a confident, empathetic communicator who builds rapport easily over the phone. - You take ownership of customer outcomes and conversion performance. - You are reliable, disciplined, and comfortable working evening and weekend shifts. - You enjoy helping customers while also driving sales and membership adoption. - You adapt quickly to new tools, scripts, and processes in a fast-paced environment. Required Experience & Skills - Proven experience in sales or customer service, preferably in plumbing, home services, or trades. - Demonstrated ability to convert inbound calls into booked appointments. - Experience with CRM systems and call management tools (ServiceTitan experience is a plus). - Strong sales, upselling, and objection-handling skills. - High level of accountability for call quality, bookings, and customer experience. What Does a Typical Day Look Like ? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: - Handle inbound customer calls throughout your scheduled shift. - Listen carefully to customer concerns and recommend appropriate services. - Schedule plumbing appointments and present Pipeline Club membership options. - Log all interactions accurately in the CRM and follow established call processes. - Handle escalations professionally and contribute to ongoing process improvements. In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) - Call-to-booking conversion rate: 85% target - Pipeline Club membership close rate: 10%+ - Memberships sold: 35 within the first 90 days - CRM accuracy and documentation compliance - Consistent customer satisfaction and call quality scores Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding. #LI-AG1