Balfour Beatty

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets. Pay Rate: $65,000 - $70,000 yr. *This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, incentive, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law and any applicable plan documents.

Regional Service Center Coordinator

Location

United States

Posted

30 days ago

Salary

$65K - $70K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Regional Service Center Coordinator

Balfour Beatty

Role Description This is a remote position; however, due to business needs, candidates must currently reside in Texas or New Mexico, or be willing to relocate to be considered. - Responsible for ensuring work order compliance by reviewing all assigned service branch work orders. - Overseeing the accuracy and completeness of data in Yardi. - Working with onsite and regional teams to submit all duplicates, cancellations, and corrections in accordance with established approval processes. - Provides assurance on work order controls, documentation compliance, and audit readiness. - Responsible for training and supporting onsite teams to ensure prompt response, completion, and policy adherence. - Monitors past-due work orders, identifies trends, and escalates compliance concerns as needed. Qualifications - High School Diploma or GED required. - College Degree preferred. - Minimum of three (3) years of administrative experience; Property Management experience preferred. - Ability to travel up to 50%. - Strong data entry and documentation skills with high attention to detail. - Proficiency in Microsoft Outlook, Excel, and Word. - Yardi system knowledge preferred. - Ability to communicate effectively across multiple levels of the organization. - Leadership skills. - Strong problem-solving, project management, and organizational skills. - Work Order Management System Training. - Work Gatekeeper Framework Compliance Training. - Advanced Yardi Reporting & Analysis. - Data Analytics for Work Order Trends. - Possession of a valid, state-issued driver’s license and safe driving record is also required. Requirements - Review daily open work orders across assigned regions, ensuring compliance with Work Order Management policy. - Conduct regular check-ins with onsite and regional teams to monitor work order progress, documentation, and approvals. - Identify and correct inaccuracies, duplicates, and out-of-scope work orders following Gatekeeper approval procedures. - Audit and ensure compliance with work order requirements, including labor tracking, material use, photographs, and resident signatures. - Ensure all work order cancellations follow documented approval processes with clear justifications and required authorizations. - Monitor past-due work orders and escalate unresolved issues to the Regional Facility Director (RFD) and Senior Regional Service Center Coordinator (SRSCC). - Oversee the Work Order Dashboard, track trends, and provide regular status reports to leadership. - Monitor progress and provide oversight in cooperation with Facility Director (FD) on performance of onsite assigned Service Center Coordinators (SCC). - Train onsite teams on Work Order Management policy, documentation standards, and system processes to ensure accuracy and consistency. - Conduct training sessions for new service center coordinators and site teams on Work Gatekeeper control processes. - Develop and distribute training materials on Yardi data entry best practices, work order compliance, and audit preparation. - Provide real-time guidance and troubleshooting support to onsite teams for policy adherence and system functionality. - Conduct routine audits of completed work orders to ensure compliance with labor, materials, and documentation requirements. - Identify and report non-compliance trends to the Service Center Director (SCD), SRSCC, RFD/ROD, OD and Business Support for corrective action. - Work closely with Operational Assurance to maintain data integrity and audit readiness for internal reviews. - Ensure all work order actions align with company policies and Work Gatekeeper Framework controls. - Report recurring compliance violations, unauthorized cancellations, or systemic work order issues to leadership for corrective measures. - Collaborate with leadership on process improvements and policy updates to enhance efficiency and control. Benefits - Discretionary bonuses. - Medical and Dental Insurance 1st of the month following employment. - Health, Flexible Spending and Dependent Care Accounts. - Company paid life insurance. - 401K plan with employer matching. - Robust PTO to include sick, floating holidays, vacation, and personal days. - 2 Volunteer Days per year. - Company paid short-term and long-term disability, parental leave. - And more! Company Description Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets. Pay Rate: $65,000 - $70,000 yr. *This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, incentive, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law and any applicable plan documents.

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