Role Description We are looking for a highly motivated, self-driven, and dedicated Site Reliability Engineer possessing hands-on experience with: - Experience building and running reliable and fault-tolerant production cloud systems at scale on AWS. - Coding infrastructure automation with Terraform, Terragrunt, Packer, CI/CD, and knowing how to use configuration management systems like Ansible. - Hands-on experience with Linux/Unix operating systems internals, file systems, system tuning, administration, and networking. - Deep experience in microservice technologies, container orchestration, and continuous deployment (Kubernetes, Docker, Helm, GitOps with Flux). - Experience in designing, building, maintaining production services, and troubleshooting large-scale distributed systems. - Experience with technologies like Apache Kafka, Apache Storm, Apache Flink, Apache Airflow and Spark, Postgres, Redis, Elasticsearch, Arango, Cassandra. - Experience with observability tools and methodology (monitoring, logging, tracing, SLOs/SLIs) for detecting and diagnosing issues in advance before causing service impact or performance degradation. - Possess strong programming skills in Shell, Python, Golang and/or Ruby. - Deliver efficiently and effectively. - Strong problem-solving and debugging skills with a high sense of ownership. Responsibilities: - Engage in and improve the whole lifecycle of services - from inception and design, through to deployment, operation, and refinement. - Support development of services from planning phase before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews. - Provide technical leadership and guidance to other team members on managing availability and performance of mission critical services, on building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions. - Maintain services once they are living by measuring and monitoring availability, latency, and overall system health. - Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. - Capacity planning the growth of cloud infrastructure. - Improve operational processes such as deployments and upgrades. - Manage execution of project priorities, deadlines, and deliverables. - Be on an on-call rotation to respond to incidents that impact platform availability. - Use your on-call shift to prevent incidents from happening. - Experience in incident response, including conducting post-mortems and implementing lessons learned, enhances system reliability. Qualifications - 10+ years of engineering or systems experience. - Experience leveraging cloud architecture, applying site reliability principles, and/or demonstrating sensitivity to operational concerns. - Strong understanding of network design and architecture. - Scaling and managing distributed systems. - Significant experience with monitoring and observability platforms. - Demonstrated ability to debug, fix, and optimize code. - Troubleshooting skills across network, application, and distributed services layers. - The ability to learn quickly and adapt to new technologies is essential. - Excellent communications skills, both verbal and written. Benefits - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.