• Serve as the primary relationship owner for assigned territory accounts • Engage with customer to understand their needs/preferences and ensure we deliver accordingly as an organization • Manage account performance against territory quota and roster metrics • Conduct regular customer business reviews and present strategic insights cross-functionally • Proactively reduce churn and identify opportunities to expand service offerings • Quote accounts using the existing price book and strategic account approach • Answer customer questions and address concerns in an effective and timely manner • Monitor account health through analytics and proactive engagement • Drive lifecycle management for profiles, contracts, AR status, and onboarding of new accounts • Collaborate with CX Specialists to ensure order completeness and fulfillment • Partner with regional Territory Account Managers (TAMs) to generate new profiles and communicate approval status • Escalate service issues using the customer complaint tool and ensure closed-loop resolution • Generate actionable customer and performance reports to support operational and financial goals • Track customer satisfaction and monitor account performance • Mentor team members as assigned by management • Lead team huddles and meetings as requested • Perform other related tasks as assigned

• Als Customer Service Manager sta je aan het hoofd van de afdeling Sales Support. • Je bent verantwoordelijk voor de offerte- en orderverwerking, klachtenbehandeling én het efficiënt beheren van klantgegevens en prijsinformatie. • Je geeft leiding aan een team van ca. 10 medewerkers en rapporteert aan de Sales Director Dyka België. • Je werkt nauw samen met collega’s binnen sales management en met belangrijke stakeholders over verschillende afdelingen heen. • Je coördineert en monitort de E-commerce en customer masterdata samen met je team. • Je beheert contractprijzen, kortingen en nettoprijzen in SAP en zorgt voor een correcte margebewaking. • Je bent verantwoordelijk voor pricing: het opzetten, aanpassen en organiseren van prijsverhogingen. • Je volgt de KPI’s nauw op en werkt doelgericht aan het realiseren van de budgetten. • Je kijkt kritisch naar bestaande processen, systemen (SAP, C4C) en procedures en optimaliseert waar nodig. • Als key user van C4C (CRM-tool) fungeer je als aanspreekpunt voor gebruikers, en begeleid je verbetertrajecten. • Je verwerkt klantbonussen en volgt deze op in samenwerking met finance. • Je neemt actief deel aan projecten, waaronder het S/4HANA-project en andere cross-departementale initiatieven.

Role Description Long - Term teachers are seeking to appoint experienced, caring teaching assistants. The ideal candidate will have a passion for working with children, especially those with special needs, and will assist in providing educational support and care. This position offers the opportunity to make a meaningful impact on the lives of students while gaining valuable experience in the field of education. If you are passionate about helping children learn and grow, we encourage you to apply for this rewarding role. We work alongside a number of mainstream and specialist environments, who are always seeking flexible supply teaching assistants to join their team. You may be asked to work to cover long term and short term sickness as well as busy periods, such as exam season. This role is perfect for uni students or anyone wanting to work around family life. Should you wish to progress to a permanent placement within the school, your dedicated consultant can support with this process. - Observe breaktimes, safe play - Support the lead teacher in implementing lesson plans and educational activities - Assist in creating a positive and inclusive learning environment for all students - Provide one-on-one assistance to students who require additional help - Help with classroom management and ensure a safe and nurturing setting - Communicate effectively with students, parents, and staff members Qualifications - Experience working with children, particularly those with special education needs - Ability to educate and engage students effectively - Knowledge of toddler care practices - Experience working with individuals on the autism spectrum is a plus - Strong communication skills to interact with students, parents, and colleagues Company Description We are an independent agency working with Nurseries, Primary, Secondary and Special Schools. LTT was founded with the aim of creating a genuine, transparent and straightforward service to help candidates secure their next role. We place a huge emphasis on delivering an exceptional service where you will be supported, listened to and valued throughout. Your dedicated consultant will invest time to understand your experience, skill-set and what your ideal role looks like. You will have frequent updates with your progress through compliance, applications for specific roles as well as receiving additional information on roles which we feel may be of interest to you. We are proud members of the REC and we have the highest standard of compliance. Working with us means you will get the very best support and guidance through the clearance process from your own specific point of contact from our in-house compliance team.

Role Description Wadley Donovan Gutshaw Consulting is looking for a proactive and customer-focused Online Chat Support Agent to join our client support team. In this role, you will provide real-time assistance to current and prospective clients via our website chat platform, helping them with inquiries related to services, appointments, data submissions, and general information. Key Responsibilities: - Respond promptly and professionally to client inquiries through live chat and web-based platforms. - Provide accurate information about WDGC’s services, processes, and resources. - Assist clients in navigating the website and submitting project-related documentation. - Escalate complex issues or requests to the appropriate team members. - Document all client interactions in the system for tracking and follow-up. - Collaborate with internal departments (consulting, operations, and support teams) to ensure timely resolution of client needs. - Monitor multiple chat windows while maintaining a high standard of service. - Provide support for technical issues related to the client portal, data uploads, or login access. - Stay up-to-date on WDGC’s service offerings, project workflows, and client engagement tools. Qualifications - High school diploma or equivalent required; associate or bachelor’s degree preferred. - Previous experience in online chat support, customer service, or client relations is strongly preferred. - Excellent written communication and problem-solving skills. - Strong computer proficiency, including use of live chat tools, CRM platforms, and Microsoft Office/Google Workspace. - Ability to multitask and manage several chats simultaneously. - High attention to detail and a commitment to client satisfaction. - Professional, friendly, and calm demeanor under pressure. - Willingness to work flexible hours or shifts if needed. Working Conditions - Remote or in-office work, depending on company policy and location. - Fast-paced, client-focused environment requiring extended periods of computer use.