Every Molecule Counts
Customer Service Manager
Location
Belgium
Posted
20 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Manager
Tessenderlo Group
• Als Customer Service Manager sta je aan het hoofd van de afdeling Sales Support. • Je bent verantwoordelijk voor de offerte- en orderverwerking, klachtenbehandeling én het efficiënt beheren van klantgegevens en prijsinformatie. • Je geeft leiding aan een team van ca. 10 medewerkers en rapporteert aan de Sales Director Dyka België. • Je werkt nauw samen met collega’s binnen sales management en met belangrijke stakeholders over verschillende afdelingen heen. • Je coördineert en monitort de E-commerce en customer masterdata samen met je team. • Je beheert contractprijzen, kortingen en nettoprijzen in SAP en zorgt voor een correcte margebewaking. • Je bent verantwoordelijk voor pricing: het opzetten, aanpassen en organiseren van prijsverhogingen. • Je volgt de KPI’s nauw op en werkt doelgericht aan het realiseren van de budgetten. • Je kijkt kritisch naar bestaande processen, systemen (SAP, C4C) en procedures en optimaliseert waar nodig. • Als key user van C4C (CRM-tool) fungeer je als aanspreekpunt voor gebruikers, en begeleid je verbetertrajecten. • Je verwerkt klantbonussen en volgt deze op in samenwerking met finance. • Je neemt actief deel aan projecten, waaronder het S/4HANA-project en andere cross-departementale initiatieven.
Job Requirements
- Je hebt een bachelor- of masterdiploma, of beschikt over gelijkwaardige ervaring.
- Je beschikt over de nodige skills om een team te motiveren en aan te sturen.
- Je spreekt vloeiend Nederlands en Engels.
- Je bent een natuurlijke multitasker.
- Je hebt een hoge dosis flexibiliteit en werkt probleemoplossend.
- Je bent communicatief sterk en legt makkelijk contacten binnen en buiten het team.
- Ervaring met SAP en/of CRM-systemen zoals C4C is zeker een pluspunt.
- Je hebt uitstekende Excel-skills (formules, draaitabellen, data-analyse).
Benefits
- Competitief salaris met een interessant bonussysteem.
- Bedrijfswagen met internationale tankkaart.
- GSM en laptop.
- Hospitalisatieverzekering van DKV (mogelijkheid voor aansluiting van gezinsleden).
- Groepsverzekering.
- Representatievergoeding.
- Maaltijdcheques.
- Ecocheques.
- Voordeelkaart met tal van kortingen.
- 12 ADV verlofdagen bovenop je wettelijke dagen.
- Collectieve sluiting tijdens het bouwverlof.
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