Role Description This internship offers a unique opportunity to gain hands-on experience in the fast-paced world of e-commerce. - Assist in managing product listings and updates on our e-commerce platforms. - Support the development and implementation of digital marketing campaigns to drive traffic and sales. - Conduct market research and analysis to identify trends and opportunities in the e-commerce space. - Assist with customer service inquiries and order processing. - Collaborate with cross-functional teams to optimize website performance and user experience. - Contribute innovative ideas to enhance our online presence and increase conversion rates. Qualifications - Currently enrolled in a relevant degree program or recent graduate. - Strong interest in e-commerce, digital marketing, or related fields. - Excellent communication and organizational skills. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office suite and basic understanding of web analytics tools is a plus.

• Own the evolution of the Yimbly platform • Oversee complex integrations across systems • Manage external dev partners and sprints • Optimize multi-seller flows and commission structures • Lead UAT and regression testing for releases

• Create Amazon listing image templates against a defined Blankspace style system (main responsibility) • Build A+ content modules and product detail page variations (lower volume) • Produce Brandstore content as needed (sporadic) • Creating and owning your own briefs • Ensure full control over design direction, feasibility, and final output quality • Communicate directly with clients to gather and incorporate design feedback • Maintain visual consistency across product ranges within each client account

• Respond to customer inquiries through phone, email, live chat, and marketplace platforms. • Handle ecommerce support topics such as tracking, shipping, damaged products, delays, returns, product questions, and custom requests. • Review customer history and internal notes to resolve more complex or sensitive cases. • Communicate with customers in a clear, polished, professional, and empathetic tone. • Coordinate with the internal team through Microsoft Teams and Outlook. • Learn the product catalog and help customers understand available options. • Identify repetitive questions, process gaps, or workflow inefficiencies, and suggest improvements. • Support the improvement of customer service tools, chatbot flows, automated responses, or basic workflows when possible.